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Assist customers via phone, email, and live chat with order placement and problem resolution. Use internal computer systems to research orders and document all customer interactions.
Handle inbound and outbound customer calls to resolve inquiries and provide general account support. Document all interactions accurately in company systems while meeting productivity and quality standards.
Handle inbound and outbound customer calls to resolve inquiries and provide general account support. Document all interactions accurately in company systems while meeting productivity and quality standards.
Handle inbound customer service, help desk, and back-office processing calls to resolve technical issues and manage accounts. Identify sales opportunities to upgrade products while ensuring a high-quality customer experience and first-call resolution.
Handle inbound customer inquiries, troubleshoot basic technical issues, and manage account updates. Responsibilities include identifying sales opportunities to upgrade products and ensuring first-call resolution through effective problem solving.
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Handle inbound customer service, help desk, and back-office processing calls to resolve technical issues and manage accounts. Focus on providing a best-in-class customer experience while identifying sales opportunities to upgrade products and services.
Handle inbound calls and resolve customer inquiries professionally while documenting all interactions in the CRM system. Meet performance metrics regarding call quality and customer satisfaction while escalating complex issues when necessary.
Act as a frontline agent providing customer service for a temporary disaster response project. Handle high-volume calls across various shifts to assist affected individuals.
The Benefits Specialist supports the Employee Services Team by processing benefit-related changes and resolving administration issues. They counsel employees on plan features and perform monthly carrier invoice reconciliations.
The Benefits Specialist supports the Employee Services Team by processing benefit-related changes and resolving administration issues with internal staff and vendors. They are also responsible for counseling employees on benefit programs and performing monthly carrier invoice reconciliations.
Responsible for outbound patient refill calls and guiding patients through the entire refill process. This includes coordinating medication refills, adjudicating pharmacy claims, and resolving inquiries from patients and providers.
Provide accurate and professional responses to public inquiries via phone, email, and chat while following established protocols. Document all interactions in the company system and collaborate with internal teams to resolve escalated issues.
Handle inbound inquiries to educate clients on educational services and schedule student academic evaluations. Maintain accurate records in the call center system while meeting qualitative and quantitative service targets.
Lead and develop a high-performing remote customer service team, overseeing direct reports and subordinate leaders. Accountable for workforce planning, operational efficiency, and ensuring exceptional customer service delivery.
Handle inbound inquiries to educate clients on educational services and schedule student academic evaluations. Maintain detailed records of conversations and meet qualitative and quantitative service targets.
The Call Center Supervisor manages contact center operations, focusing on team coaching, performance management, and quality oversight. They ensure strict adherence to regulatory compliance, including pharmacovigilance and patient privacy laws, while meeting client KPIs.
The Call Center Supervisor is responsible for managing contact center operations, ensuring service delivery meets client goals, and fostering a culture of operational excellence. This includes supervising staff, conducting performance evaluations, and ensuring compliance with regulatory requirements.
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The specialist is responsible for reducing customer churn by using retention tools and tailored value propositions to save customers from canceling. Additionally, they identify upselling opportunities and maintain strict adherence to quality and compliance standards.
Contact Medicare Advantage and Medicaid members via an automatic dialer to schedule in-home or virtual healthcare evaluations. Meet daily productivity targets for outbound dials and appointments while adhering to approved scripts and privacy guidelines.
Serve as a professional voice for clients by managing a high volume of incoming calls in a fast-paced environment. Ensure high service quality and meet performance metrics while providing an exceptional caller experience.
Handle a high volume of incoming calls to provide professional support for various clients, including medical offices and apartment complexes. Ensure an exceptional caller experience while meeting performance expectations in a 24/7/365 environment.
Provide consultative telephonic and web-based assistance to stakeholders regarding Health Benefit Exchange administration and eligibility management. Act as a customer advocate by documenting activities in the database and meeting department service metrics.
Provide comprehensive support to members, providers, and patients regarding healthcare plans, billing, and Medicare services in both Spanish and English. Manage inquiries, document interactions, and resolve customer issues while adhering to HIPAA and company compliance standards.
Handle inbound and outbound customer interactions to resolve inquiries regarding products, services, and billing. Provide technical troubleshooting and maintain accurate documentation while adhering to client-specific compliance policies.
Handle inbound and outbound customer interactions to resolve inquiries regarding products, services, and billing. Troubleshoot basic technical issues and maintain detailed documentation of customer requests and account updates.
Handle inbound and outbound customer interactions to resolve inquiries regarding products, services, and billing. Provide technical troubleshooting and maintain detailed documentation of customer requests and account updates.
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Handle inbound and outbound customer interactions to resolve inquiries regarding products, services, and billing. Troubleshoot basic technical issues and maintain detailed documentation of customer requests and account updates.
Act as the primary point of contact for patients and healthcare providers via calls, chats, and emails. Process prescription data entry and resolve third-party insurance rejects while maintaining HIPAA compliance.
Oversee call center operations by leading a team of supervisors to ensure exceptional customer experience and productivity. Drive revenue growth and profit while managing performance metrics, quality assurance, and workforce scheduling.
Handle 80-120 calls per shift for various law firms, managing intake, scheduling appointments, and answering FAQs. Act as the primary point of contact to provide a world-class customer service experience for legal clients.
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