Part-Time Remote Call Center Agents - Puerto Rico

Part-Time Remote Call Center Agents (Puerto Rico Residents Only)
Company: notifyMD I Pay: $20/hour

notifyMD is seeking Part-Time Remote Call Center Agents to serve as the friendly, professional voice our clients depend on. This role is ideal for individuals who thrive in fast-paced environments and can skillfully manage a high volume of incoming calls. You will be responsible for delivering an exceptional experience for callers while maintaining high service quality and meeting performance metrics.

Because we support our clients 24/7/365, this role requires availability to work holidays and one weekend day per week.

Please note: This position is strictly open to candidates who currently reside in Puerto Rico.

What We Are Looking For

While previous customer service experience is a bonus, it is not required! We are looking for self-motivated, accountable individuals who possess:

• A warm, empathetic demeanor and the ability to remain composed with update callers.
• Strong written communication skills and a high attention to detail.
• A consistent dedication to reliable attendance and strict scheduled adherence.
• A typing speed of 35WPM and proficient computer skills.

Remote Technical Requirements

To be considered for this role, you must have a dedicated, distraction-free workspace and meet the following remote requirements:

• PC or Laptop (No Apple products, tablets, or Chromebooks) with Windows 10 or higher and at least 1GB of available storage.
• Screen resolution of 1600 X 900.
• A wired USB headset with a built-in microphone.
• High-speed internet that can pass our speed test (No satellite).
• The ability to have a direct, wired Ethernet connection (Wi-Fi is not permitted).

Scheduling and Training

• Hours: Various Part-Time Shifts, up to 19.5 hours/week
  • Shifts are Monday-Friday, with one mandatory weekend shift (Saturday or Sunday)
• Training: Paid training lasts approximately 1-2 weeks. Once completed, you will transition to your permanent set scheduled.

notifyMD is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.