Provide Level 1 technical support to users via phone, email, and chat to resolve hardware and software issues. Responsible for recording, categorizing, and escalating tickets while maintaining high customer experience standards.
CAI
31 Remote Job Openings at CAI
Design, develop, and optimize Generative AI and LLM-based solutions to drive business value. This includes refining prompts, integrating AI models with enterprise systems via APIs, and ensuring ethical AI practices.
The Medical Director is responsible for performing utilization management reviews and determining medical necessity for escalated cases. They will collaborate with multidisciplinary teams to develop protocols and ensure compliance with clinical standards and regulations.
Design and maintain automated API test suites and execute comprehensive performance testing for APIs and UI interfaces. Collaborate with cross-functional teams to identify bottlenecks and integrate testing into CI/CD pipelines.
Translate prioritized business requirements into actionable work items for data science and engineering teams. Partner with the Product Manager to manage the backlog and drive the adoption of AI/ML solutions.
Design and deliver human-centered AI interaction experiences, including prompt workflows, feedback loops, and agentic AI systems. Collaborate with architects and stakeholders to translate AI architecture into intuitive user experiences and drive organizational adoption.
Design and deliver human-centered AI interaction experiences, including prompt workflows, feedback loops, and agentic AI systems. Collaborate with architects and stakeholders to translate AI architecture into intuitive user experiences and adoption pathways.
Manage multiple moderately complex projects and cross-functional teams to align AI capabilities with business objectives. Coordinate with global AI development teams to drive innovation, manage risks, and oversee digital transformation initiatives.
Drive the operational execution of CAI's enterprise AI transformation by translating executive strategy into actionable roadmaps and deliverables. Coordinate across business functions to implement AI-enabled operating models and ensure internal transformation supports go-to-market offerings.
Facilitate day-to-day HR functions with a heavy emphasis on employee relations, performance management, and policy implementation. Partner with business leaders to provide consultative HR support, including coaching, mentorship, and talent development strategies.
Lead the quality engineering team in designing and implementing scalable automated testing frameworks using Playwright and AI tools. Collaborate with cross-functional teams to integrate AI-driven validation into CI/CD pipelines and ensure software performance and security.
Design and execute comprehensive testing strategies to ensure software functionality, performance, and reliability. This includes writing test plans, managing test cases, and coordinating with developers to triage and resolve bugs.
Manage and optimize production operations for financial crime detection platforms, providing L2/L3 support for Actimize modules. Responsibilities include troubleshooting platform issues, performing root cause analysis, and managing ETL batch pipelines.
The QA Analyst is responsible for delivering high-quality API and backend testing across a diverse portfolio of software applications. This includes designing test cases, executing manual and automated tests, and collaborating with cross-functional teams to ensure technical requirements are met.
Lead the development, support, and enhancement of Hexagon SmartPlant Materials solutions and interfaces. Partner with stakeholders to define requirements and collaborate with vendors to implement new capabilities.
Lead the quality engineering team in executing product deliverables and implementing complex automation solutions using Playwright and AI tools. Establish testing standards, mentor engineering teams, and integrate AI-driven validation into the CI/CD pipeline.
Lead AI-driven analytics initiatives by configuring Databricks Genie spaces and optimizing Power BI semantic models. Translate business requirements into scalable data models and support the development of AI-integrated dashboards.
Manage the full-cycle recruitment process to attract top talent for mission-critical roles in data centers and infrastructure. Partner with hiring managers to develop sourcing strategies and implement an internship program with technical schools.
The Fleet IT Services Analyst delivers technical services and IT project execution to support ship, island, and shore IT teams. The role ensures the continuity of 24/7 fleet operations through system monitoring, incident resolution, and technical documentation.
Design, implement, and manage complex Microsoft Hyper-V virtualization environments to support a VMware-to-Hyper-V migration project. This includes managing scalable clusters, automating workflows via PowerShell, and optimizing hypervisor performance.
Serve as the primary technical expert for the OHC (Fidelio) PMS, providing Tier 2/3 support for shipboard and shoreside operations. Responsibilities include system administration of Windows and Linux servers, SQL diagnostics, and managing incidents via ServiceNow or PagerDuty.
Lead the development of sophisticated automation workflows and AI-driven solutions using UiPath and Agentic AI tools. Manage the full build-test-deploy cycle, including orchestration, production support, and stakeholder collaboration.
Lead the development of MVP solutions by building and testing application components across front-end, back-end, and integration layers. Collaborate with product stakeholders to gather requirements and leverage AI tools to accelerate development and testing processes.
Design and execute comprehensive manual testing strategies, including test plans and scenarios, to ensure software reliability. Collaborate with cross-functional teams in an Agile/DevOps environment to identify, document, and resolve software defects.
Responsible for data management and providing technical expertise for the Test Data management team across various software applications. This includes writing and executing automation test scripts and providing first and second level support for data and performance testing.
The role involves designing, writing, and executing end-to-end automation test plans and scenarios to ensure software quality. Responsibilities include risk assessment, bug reporting, and collaborating with developers to resolve issues within a DevOps environment.
The role involves designing, writing, and executing end-to-end automation test plans and scenarios to ensure software quality. Responsibilities include risk assessment, bug reporting, and collaborating with developers to resolve issues within a DevOps environment.
Develop and implement a proprietary in-house product for streaming media, sports, and TV using a full-stack Java approach. Collaborate with cross-functional teams to design scalable, cloud-native applications and contribute to automated testing and DevOps processes.
Design and deploy AI-driven automation solutions and tools to enhance the reliability and efficiency of shipboard applications. Collaborate with cross-functional teams to reduce manual tasks and streamline incident management using LLM-based frameworks.
Design and maintain automated API test suites and execute comprehensive performance, load, and scalability tests. Collaborate with cross-functional teams to identify bottlenecks and optimize application performance within CI/CD pipelines.
Lead growth strategy and capture efforts for the State Government division, focusing on identifying and winning work with state agencies and higher education institutions. Manage the full opportunity lifecycle from market analysis and client outreach to proposal leadership and award.
