You will act as a primary point of contact for technical support, troubleshooting Windows, Microsoft 365, and network infrastructure issues. Additionally, you will manage ticket queues, maintain internal documentation, and facilitate communication between clients and vendors.
The Support Engineer will diagnose and resolve technical issues across Windows workstations, servers, and networking equipment while maintaining detailed documentation. They will manage support tickets from start to finish, ensuring service level expectations are met through proactive and customer-focused communication.
You will act as a primary technical contact for clients, troubleshooting issues across Windows, network infrastructure, and Microsoft 365 environments. Additionally, you will manage ticket queues, maintain internal documentation, and facilitate communication between clients and vendors.
Provide technical support for Windows environments, Microsoft 365, and network infrastructure while ensuring excellent customer service. Manage support requests, document troubleshooting steps, and collaborate with team members to resolve complex technical issues.
You will act as a primary point of contact for clients, troubleshooting technical issues across Windows, Microsoft 365, and network infrastructure. Additionally, you will manage ticket queues, maintain internal documentation, and facilitate communication between clients and vendors.
The Senior IT Support Engineer will provide technical excellence for systems, software, and hardware while acting as an advocate for customer satisfaction. Responsibilities include documenting internal knowledge bases, performing root cause analysis, and participating in an after-hours escalation on-call rotation.
The Support Engineer serves as a technical expert troubleshooting Microsoft technologies, network infrastructure, and VoIP systems for clients. They are responsible for managing ticket queues, creating internal documentation, and maintaining high client satisfaction through proactive communication.
Responsible for designing, planning, and delivering complex IT infrastructure projects and leading technical onboarding for new clients. Ensures all solutions are secure, scalable, and fully documented for seamless transition to support teams.
Provide high-level technical excellence for systems, software, and hardware while advocating for customer satisfaction. Responsibilities include documenting internal knowledge bases and participating in the after-hours escalation on-call rotation.
