You will diagnose, troubleshoot, and resolve a wide range of technical issues for clients while maintaining detailed documentation. The role involves managing support tickets, coordinating with vendors, and delivering proactive, customer-focused technical support.
You will be responsible for troubleshooting technical issues across Windows devices, Microsoft 365, and network infrastructure while maintaining high-quality client communication. Additionally, you will manage ticket queues, contribute to the internal knowledge base, and act as a liaison between clients and vendors.
The Support Engineer will troubleshoot technical issues across Windows, Microsoft 365, and network infrastructure while managing client communications. They are responsible for maintaining ticket queues, creating internal documentation, and acting as a liaison between clients and vendors.
Troubleshoot and support client systems, including Windows devices, Microsoft 365, network infrastructure, and VoIP, while managing tickets and escalations. Communicate with clients and vendors, maintain useful documentation, and collaborate with the team to deliver reliable service.
You will act as a primary point of contact for clients, troubleshooting technical issues across Windows, Microsoft 365, and network infrastructure. Additionally, you will manage ticket queues, maintain internal documentation, and facilitate communication between clients and vendors.
Provide technical support for Windows environments, Microsoft 365, and network infrastructure while ensuring excellent customer service. Manage support requests, document troubleshooting steps, and collaborate with team members to resolve complex technical issues.
The Senior IT Support Engineer will provide technical excellence for systems, software, and hardware while acting as an advocate for customer satisfaction. Responsibilities include documenting internal knowledge bases, performing root cause analysis, and participating in an after-hours escalation on-call rotation.
Responsible for designing, planning, and delivering complex IT infrastructure projects and leading technical onboarding for new clients. Ensures all solutions are secure, scalable, and fully documented for seamless transition to support teams.
Provide high-level technical excellence for systems, software, and hardware while advocating for customer satisfaction. Responsibilities include documenting internal knowledge bases and participating in the after-hours escalation on-call rotation.
