Lead a team of Customer Success Managers to drive customer adoption, value realization, and renewals across a SaaS customer base. Translate strategic priorities into scalable processes, playbooks, and measurable customer outcomes while managing escalations.
Remote Customer Success Director Jobs (81)
Search = Customer Success Director
Design and optimize the end-to-end customer support operating model, focusing on AI, automation, and scalability for a health and beauty eCommerce brand. Own revenue and retention goals by treating customer success as a sales discipline and managing global offshore teams.
Lead the technology strategy and roadmap for GitLab's global post-sales organization, focusing on Customer Success, Support, and Community workflows. Manage the Zendesk ecosystem and integrate it with platforms like Salesforce and Gainsight to improve customer health visibility and operational efficiency.
EverPro - Director of Customer Success (Remote, US)
EverCommerce
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Full Time
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5 Weeks Ago
EverCommerce
Lead and develop Customer Success teams across Service Fusion and ZyraTalk to drive revenue renewal and product adoption. Oversee technical onboarding and collaborate cross-functionally to improve the customer lifecycle and reduce churn.
The Director of Customer Success will define the multi-year strategy and operating model for the owners and operators portfolio. They will lead a high-performing team to drive onboarding, product adoption, expansion, and renewal outcomes across Enterprise and mid-market segments.
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The Director of Customer Success will manage the full post-sale lifecycle, including onboarding, referral growth, and renewals to drive revenue. They will also serve as a cross-functional intelligence hub, translating field insights into actionable strategies for payer contracting, marketing, and operations.
The Director of Customer Success will lead and scale all post-sale functions, including onboarding, support, and account management to drive net revenue retention. They will manage a growing team while partnering with Product, Engineering, and Sales to improve customer outcomes and internal processes.
Lead mission-critical customer outcomes, 24/7 network operations, and platform reliability for government agency clients. Manage Customer Success, NOC, and SRE teams to ensure high adoption, retention, and operational excellence.
The Director of Customer Success will directly manage the customer success team, owning processes, goals, and staff training while maintaining high customer satisfaction through proactive communication and risk assessments. This role involves collaborating across departments to address churn risks and increase customer retention and satisfaction.
Director of Customer Success
Fortress Information Security
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Full Time
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13 Weeks Ago
Fortress Information Security
This role reports to the Executive Vice President of Customer Success, owning a portfolio of regulated industry accounts with the primary goal of retention, growth, and strengthening customer Third-Party Risk Management (TPRM) programs. Responsibilities include independently leading customer engagements, delivering executive-ready Quarterly Business Reviews, driving revenue targets through renewals and upsells, and executing people leadership duties.
The Director of Customer Success will serve as the primary contact for major enterprises, building trust, identifying opportunities, and acting as a subject matter expert on data privacy and marketing technology at scale. This role owns the long-term health and growth of high-value accounts while distilling complex enterprise needs into actionable feedback for the Product and Engineering teams.
This role involves acting as the primary point of contact for self-insured employer clients, managing relationships, and serving as a trusted advisor to improve their healthcare programs through strategic solutions. Key duties include coordinating internal resources, ensuring timely deliverables, and leveraging analytics to drive client value and satisfaction.
Lead the end-to-end customer lifecycle for enterprise clients, ensuring retention, adoption, and expansion. Manage and mentor a team of Customer Success Managers while collaborating with various departments to enhance customer outcomes.
Regional Director of Customer Success - Thailand
Third-Party Job Posts
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Full Time
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19 Weeks Ago
Third-Party Job Posts
As a Customer Success leader, you will drive results and ensure accountability across functional areas. You will lead team members in support, implementation, and account management to create a best-in-class customer experience in Thailand.
Regional Director of Customer Success - Thailand
Third-Party Job Posts
·
Full Time
·
19 Weeks Ago
Third-Party Job Posts
As a Customer Success leader, you will drive results and promote communication across functional areas. You will lead team members in support, implementation, and account management to create a best-in-class customer experience in Thailand.
Lead the Customer Success strategy and execution for Enterprise and Financial Services customers, ensuring value delivery across complex environments. Drive renewal and retention strategies while partnering with Sales leadership to achieve predictable revenue performance.
You will lead team members across support, implementation, and account management to create a best-in-class customer experience in Thailand. You will be accountable for customer retention, reducing churn, and ensuring customer satisfaction.
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Regional Director of Customer Success - Thailand
Third-Party Job Posts
·
Full Time
·
25 Weeks Ago
Third-Party Job Posts
You will lead team members across support, implementation, and account management to create a best-in-class customer experience in Thailand. You will be responsible for maintaining high retention rates and ensuring customer satisfaction.
The Director of Customer Success is responsible for driving net revenue retention and customer growth across the global enterprise customer base. This includes leading a team of Customer Success Managers to maximize customer outcomes and revenue expansion while minimizing churn.
Senior Director, Product Management, Customer Success
ServiceNow
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Full Time
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2 Weeks Ago
ServiceNow
Lead a global team of Technical Product Managers to build a unified platform for post-sale fulfillment and customer success. Drive the strategy for AI-surfaced insights and next-best actions to improve agent productivity and customer adoption.
Provide 1:1 virtual coaching to members to help them achieve professional goals and improve leadership skills. Participate in ongoing ICF-certified training and contribute to the Mento coaching community.
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