The Case Manager will oversee sensitive trust and safety concerns, ensuring they are addressed while mitigating organizational risk. They will also collaborate with cross-functional teams, manage high-impact matters, and provide guidance on company policies.
The Case Manager will oversee sensitive trust and safety concerns, ensuring they are addressed while mitigating organizational risk. They will collaborate with cross-functional teams, including Legal, to manage high-impact matters and protect the platform's integrity.
You will build and evolve core AI platform capabilities to enable teams to develop, run, and scale AI-powered applications. You will also contribute to the design and deployment of scalable infrastructure, including model training, serving systems, and data workflows.
The Sr. HRBP will partner with client groups as a trusted advisor while building and rolling out AI-powered workflows to automate HR processes. The role also involves managing employee relations, ensuring compliance, and supporting organizational effectiveness across the employee lifecycle.
The Project Manager will design and implement structured program plans to improve service delivery and operational efficiency. They will collaborate with cross-functional teams to manage risks, monitor progress, and ensure alignment with organizational goals.
The Senior Commercial Strategy Manager will lead critical cross-functional initiatives and develop go-to-market strategies to drive company growth. They will act as a thought partner to leadership, identifying new growth opportunities and ensuring operational scale across key programs.
The Senior Commercial Strategy Manager will lead critical cross-functional initiatives to shape the company's growth trajectory and drive strategic planning cycles. They will also identify new growth opportunities, develop go-to-market strategies, and act as a thought partner to organizational leaders.
The Senior Financial Analyst will drive monthly and annual forecasts, budgets, and opex spend analysis while providing strategic decision support to business leaders. They will also develop efficiency metrics, manage financial sensitivities, and partner with cross-functional teams to ensure accurate cost management.
The role involves owning application security projects and collaborating with engineering teams to identify and remediate security risks. You will also participate in threat modeling, design reviews, and incident response to ensure secure system architectures.
The Instructional Design Specialist will lead the end-to-end design and development of high-impact learning programs to drive performance and business outcomes. They will partner with cross-functional stakeholders to translate business goals into scalable learning solutions using modern instructional design techniques.
The IT Systems Engineer will build, support, and scale internal infrastructure while managing integrations across various SaaS platforms. They will also serve as an escalation point for technical issues and implement automation to improve business processes.
You will build, support, and scale internal IT infrastructure while serving as an escalation point for complex technical issues. Additionally, you will manage SaaS integrations, automate business processes, and ensure compliance with security standards.
The Senior Accounting Associate will manage full-cycle accounts payable, employee reimbursements, and month-end close processes for global entities. They will also collaborate on finance system implementations and proactively identify process improvements to enhance operational efficiency.
The Success Operations Analyst will own and manage defined operational programs, including customer recovery, contact strategy, and AI-enabled call center workflows. They will analyze performance data to identify failure points, implement process improvements, and coordinate cross-functional execution across various departments.
You will design and implement AI-assisted workflows to bridge the gap between Figma designs and production React code. Additionally, you will evolve the Thumbprint design system and collaborate with cross-functional teams to improve developer productivity.
You will design and implement AI-assisted workflows that bridge the gap between Figma designs and production React code. Additionally, you will evolve the Thumbprint design system to integrate seamlessly with agentic tooling and collaborate with cross-functional teams to improve developer productivity.
You will ship user-facing features end-to-end on mobile platforms and enhance existing workflows for both customers and service professionals. You will also collaborate cross-functionally with product, design, and backend teams to execute projects ranging from GenAI integrations to new partner experiences.
You will ship end-to-end user-facing features on mobile platforms and enhance existing workflows for both customers and service professionals. You will also collaborate cross-functionally with product, design, and backend teams to execute partnership-driven projects and integrate new technologies.
You will own the end-to-end vendor and BPO strategy, including sourcing decisions, commercial relationships, and performance governance. Additionally, you will manage a portfolio of scaled operations programs, setting strategy and driving business-level outcomes across cross-functional teams.
The Senior Program Manager will own the end-to-end vendor and BPO strategy, including sourcing decisions, commercial relationships, and governance models. They will lead cross-functional initiatives to scale operations while ensuring high-quality service delivery through robust performance frameworks.
The Senior Automation & Process Specialist will lead 0-to-1 initiatives to redesign service workflows using AI and automation to improve efficiency and customer experience. They will partner with cross-functional teams to identify friction points, implement scalable solutions, and track performance metrics to drive operational excellence.
The role involves defining and monitoring key performance metrics while leading deep-dive analyses to drive marketplace strategy. You will partner with cross-functional teams to translate data insights into actionable business decisions and improve revenue forecasting models.
The Senior Data Scientist will define and monitor key marketplace metrics while leading deep-dive analyses to inform company strategy and revenue forecasting. They will partner with cross-functional teams to translate data insights into actionable business decisions and maintain self-serve analytical tools.
Lead a team of data engineers to build durable, well-modeled datasets and partner with Finance and Business teams to ensure data accuracy and reliability. You will set engineering standards, drive architectural decisions, and mentor team members to support rapid product iteration.
Lead a team of data engineers to build durable, well-modeled datasets and reliable pipelines for financial and business operations. Partner with Finance and business teams to translate complex requirements into scalable data models and robust metric definitions.
Manage and scale consumer paid social campaigns across multiple platforms to drive customer growth and revenue. Collaborate with cross-functional teams to execute testing roadmaps and iterate on performance-driven creative.
Manage and scale consumer paid social campaigns across multiple platforms to drive customer growth and revenue. Develop and execute testing roadmaps while collaborating with cross-functional teams to optimize creative and performance.
Design and build interfaces for business teams to configure and manage AI agents while ensuring system observability. Partner with business teams to translate operational needs into reliable, scalable software solutions.
Design and build interfaces for business teams to configure and manage AI agents while ensuring their actions are trustworthy and auditable. Work across the full stack to develop observability tools and maintain services that support business-critical operations.
The Corporate FP&A Manager will own the consolidated P&L forecast, annual planning, and Board-level reporting. They will also lead the integration of AI-assisted workflows to automate manual finance processes.
The Corporate FP&A Manager will own the consolidated P&L, including forecasting, annual planning, and Board-level reporting. They will also lead the integration of AI-assisted workflows to replace manual finance processes.
You will define the product vision and lead high-impact initiatives from seed to scale within a two-sided marketplace. This involves transforming ambitious ideas into business cases and driving execution through cross-functional collaboration.
The Product Manager will lead the development of growth-focused product experiences for a two-sided marketplace, driving lifetime value for both homeowners and service professionals. They will partner with cross-functional teams to define product vision, conduct user research, and execute high-impact initiatives from seed to scale.
You will build and lead the Brand Operations discipline by designing systems, workflows, and AI-driven automations to scale the brand team's creative output. You will partner with technical teams to implement tooling and governance models that ensure operational clarity and consistency across the organization.
Lead product experience initiatives by transforming ambitious ideas into business cases and executing them through research and cross-functional collaboration. You will drive high-impact projects from concept to scale while ensuring brand consistency across partner-facing and in-product experiences.
The Product Designer will lead product experience initiatives by conducting user research and transforming ambitious ideas into validated, high-craft product solutions. They will collaborate across teams to integrate brand systems into the product while driving go-to-market efforts through interactive demos and motion-rich experiences.
You will own the product vision and roadmap for scaling services for larger, sophisticated businesses by integrating tools and creating foundational experiences. You will lead cross-functional teams to identify growth opportunities, define product strategy, and execute launches from discovery to adoption.
You will own the product vision, strategy, and roadmap for scaling services for sophisticated business users. This involves collaborating with engineering, partnerships, and data science teams to build integrated solutions and drive growth.
The Senior Brand Manager will define and execute the brand strategy for the pro audience, ensuring consistent brand positioning across all touchpoints. They will lead foundational brand workstreams, manage creative partnerships, and drive cross-functional alignment to strengthen the company's market presence.
The Senior Brand Manager will define and execute the brand strategy for the pro audience, ensuring consistent brand positioning across all touchpoints. They will lead foundational workstreams, manage creative briefs, and collaborate with cross-functional teams to drive brand growth and alignment.
You will define the product vision and strategy to simplify home care for users while driving growth for service professionals. You will lead high-impact initiatives from conception to execution, ensuring clear success criteria and cross-functional alignment.
The Director of Business Finance will serve as a strategic partner to the Chief Commercial Officer, overseeing financial forecasting, budgeting, and P&L management for sales and go-to-market initiatives. They will develop financial models to guide strategic decision-making and provide actionable insights to optimize revenue-generating activities.
The HR Business Partner will serve as a trusted advisor to Commercial client groups, managing the full employee lifecycle and driving team effectiveness. They will also lead employee relations casework, support organizational change, and utilize data to provide actionable insights for leadership.
The Sr. Manager of Success Operations will own the strategy, tooling, and processes for frontline teams, including manual operations and partnership experiments. They will lead a team of operations analysts to drive cross-functional execution and optimize marketplace supply health.
You will define the technical vision and strategy for the Pro Feedback and Targeting team while driving execution against goals and OKRs. Additionally, you will hire, coach, and manage a full-stack engineering team to build high-performing, scalable solutions.
You will define the technical vision and strategy for the Pro Feedback and Targeting team while driving execution across cross-functional product pods. Additionally, you will be responsible for hiring, coaching, and managing a team of full-stack engineers to build high-performing, scalable systems.
Recruit, train, and manage a team of SDRs or AEs to achieve key performance indicators and revenue goals. Optimize sales pitches, processes, and workflows while providing strategic feedback to leadership to improve efficiency.
The Account Executive is responsible for driving company growth by acquiring new professional service providers and meeting monthly revenue quotas. This includes managing a sales pipeline and providing market insights to stakeholders to improve data-driven decision-making.
Design and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's platform services. This includes managing infrastructure, troubleshooting critical systems, and participating in rotating on-call duties.
Design and maintain software and systems to enhance the availability, scalability, and efficiency of Thumbtack's platform services. This includes managing infrastructure, troubleshooting critical systems, and participating in rotating on-call duties.
Own and optimize key infrastructure components including build systems, CI/CD, and observability to improve developer workflows. Partner with cross-functional engineering teams to identify pain points and implement scalable solutions for the developer ecosystem.
Own and optimize key infrastructure components including build systems, CI/CD, and observability to improve developer workflows. Partner with engineers across iOS, Android, web, and backend to identify pain points and implement pragmatic technical solutions.
Develop and deploy machine learning models to optimize pro acquisition, activation, and supply forecasting for the marketplace. Drive end-to-end applied science projects from problem framing and experiment design to production deployment and business impact measurement.
Independently assess and recommend actions on trust and safety concerns while mitigating organizational risk. Collaborate with cross-functional teams and manage sensitive information to uphold marketplace standards.
Acquire and activate large pros using inbound and outbound lead sources while providing successful onboarding and support. Maintain positive relationships with pros and guide them through a successful experience, focusing on expansion opportunities.
