Service Advocates manage the user journey by providing high-quality support across email, chat, SMS, and voice channels. They are responsible for resolving user concerns, processing refunds, and guiding professionals to maximize their engagement with the platform.
Lead and scale the product design organization across the Demand Partnerships and Demand Gen pillars to drive business impact. Define a compelling product vision while mentoring designers and fostering strong cross-functional partnerships with engineering, product, and business leadership.
The Director of Product Design will lead and scale design teams across the Demand Partnerships and Demand Gen pillars to drive product vision and strategy. They will partner with cross-functional leaders to deliver high-quality, user-centered experiences that improve acquisition, conversion, and engagement.
You will own the product vision, strategy, and roadmap for scaling services for sophisticated business users. This involves collaborating with engineering, partnerships, and data science teams to build integrated solutions and drive growth.
You will own the product vision and roadmap for scaling services for larger, sophisticated businesses by integrating tools and creating foundational experiences. You will lead cross-functional teams to identify growth opportunities, define product strategy, and execute launches from discovery to adoption.
Lead a portfolio of strategic programs to scale partnerships and build new business capabilities from concept to execution. Manage a globally distributed team while aligning cross-functional stakeholders to drive measurable business outcomes.
The Manager, Partner Operations will lead a portfolio of strategic programs to scale Thumbtack's partnerships business by building scalable systems and processes. They will act as a central hub across cross-functional teams to translate strategy into execution and drive measurable business outcomes.
The Senior Brand Manager will define and execute the brand strategy for the pro audience, ensuring consistent brand positioning across all touchpoints. They will lead foundational workstreams, manage creative briefs, and collaborate with cross-functional teams to drive brand growth and alignment.
The Senior Brand Manager will define and execute the brand strategy for the pro audience, ensuring consistent brand positioning across all touchpoints. They will lead foundational brand workstreams, manage creative partnerships, and drive cross-functional alignment to strengthen the company's market presence.
The Director will set and own the multi-year Talent and Organizational Development strategy, integrating performance management, career architecture, and leadership development. They will lead a team of practitioners to build scalable talent systems and partner with senior leaders to drive organizational performance.
The Cybersecurity Senior Analyst will own day-to-day security operations, including monitoring, triage, and investigation of security alerts. They will also manage SIEM improvements, lead incident response efforts, and build automation to reduce manual toil.
The Success Specialist will partner with local service professionals to optimize their business growth, marketing strategy, and platform performance. They are responsible for conducting high-volume outbound interactions to drive revenue, improve pro satisfaction, and ensure long-term retention.
The Senior Accounting Associate will manage full-cycle accounts payable, including invoice processing, vendor reconciliations, and employee expense reports. They will also assist with month-end close processes, audit support, and the implementation of new financial systems.
You will define the product vision and strategy to simplify home care for users while driving growth for service professionals. You will lead high-impact initiatives from conception to execution, ensuring clear success criteria and cross-functional alignment.
The Director of Business Finance will serve as a strategic partner to the Chief Commercial Officer, overseeing financial forecasting, budgeting, and P&L management for sales and go-to-market initiatives. They will develop financial models to guide strategic decision-making and provide actionable insights to optimize revenue-generating activities.
The Senior Manager will define financial frameworks for partnerships, evaluate investment opportunities, and build scalable models to support marketplace growth. They will partner with cross-functional leaders to monitor ROI, develop business cases, and provide strategic decision support.
The Lead Internal Communications Manager will develop and execute global internal communications strategies to align business priorities with employee messaging. This role involves advising senior leadership on executive narratives and managing high-impact communications initiatives across the organization.
The Lead Internal Communications Manager will develop and execute global communication strategies that align business priorities with employee narratives. This role involves advising senior leadership on high-stakes messaging and managing complex, cross-functional initiatives to drive organizational alignment.
You will design and maintain core operations datasets and data marts while integrating data-thinking into the software development lifecycle. Additionally, you will collaborate with cross-functional partners to build high-quality data products and leverage AI models to improve engineering workflows.
The Senior Data Engineer will design and maintain core operations datasets and data marts while integrating data-thinking into the software development lifecycle. They will collaborate with cross-functional teams to build robust data products and drive data quality best practices.
The HR Business Partner will serve as a trusted advisor to Commercial client groups, managing the full employee lifecycle and driving team effectiveness. They will also lead employee relations casework, support organizational change, and utilize data to provide actionable insights for leadership.
You will manage a portfolio of strategic Demand API partners to drive marketplace growth, retention, and expansion. You will lead cross-functional initiatives across product, engineering, and marketing teams to launch new capabilities and improve partner performance.
The Sr. Manager of Success Operations will own the strategy, tooling, and processes for frontline teams, including manual operations and partnership experiments. They will lead a team of operations analysts to drive cross-functional execution and optimize marketplace supply health.
You will define the technical vision and strategy for the Pro Feedback and Targeting team while driving execution against goals and OKRs. Additionally, you will hire, coach, and manage a full-stack engineering team to build high-performing, scalable solutions.
You will define the technical vision and strategy for the Pro Feedback and Targeting team while driving execution across cross-functional product pods. Additionally, you will be responsible for hiring, coaching, and managing a team of full-stack engineers to build high-performing, scalable systems.
Handle inbound and outbound customer requests via phone, chat, SMS, and email to resolve home service inquiries. Drive revenue by identifying cross-selling opportunities and maintaining high-performance metrics for customer satisfaction and quality.
Drive iOS feature projects to completion with a focus on customer growth and business impact. Collaborate with cross-functional teams to break down large projects into milestones and deliver scalable solutions.
Drive iOS feature projects to completion with a focus on customer growth and business impact. Collaborate with cross-functional teams to break down large projects into deliverables and maintain a culture of thoughtful code reviews.
The role involves partnering with client groups as a trusted advisor across the employee lifecycle and building AI-powered HRBP workflows to automate manual tasks. Additionally, the position provides employee relations support and manages emergency response playbooks for North America.
Build and execute multi-channel marketing campaigns across email, push, and in-app messaging. Optimize marketing operations processes and run A/B tests to identify growth levers and improve engagement.
Recruit, train, and manage a team of SDRs or AEs to achieve key performance indicators and revenue goals. Optimize sales pitches, processes, and workflows while providing strategic feedback to leadership to improve efficiency.
Lead both Product and Experience Marketing to translate company strategy into effective positioning and long-term user engagement. Partner with C-level leadership to shape product vision and align go-to-market strategies across a two-sided marketplace.
The Sr. Director will define and own the Pro Marketing strategy, focusing on acquiring and retaining professionals on the Thumbtack platform. They will also lead Partner Marketing to develop strategic partnerships that enhance marketplace growth.
The Sr. Director will define and own the Pro Marketing strategy, focusing on acquiring, activating, and retaining professionals on the platform. They will also lead Partner Marketing to develop strategic partnerships that enhance Thumbtack's marketplace reach.
Focuses on improving AI-adjacent security by designing technical guardrails for agents, identities, and data pipelines. The role involves conducting security assessments, hardening IAM for non-human identities, and leading cross-functional security initiatives.
Focuses on improving AI-adjacent security by designing technical guardrails for agents, identities, and data pipelines. The role involves hardening IAM for non-human identities and conducting security assessments for first- and third-party AI tools.
The Account Executive is responsible for driving company growth by acquiring new professional service providers and meeting monthly revenue quotas. This includes managing a sales pipeline and providing market insights to stakeholders to improve data-driven decision-making.
Design and maintain software and systems to enhance the availability, scalability, and efficiency of Thumbtack's platform services. This includes managing infrastructure, troubleshooting critical systems, and participating in rotating on-call duties.
Design and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's platform services. This includes managing infrastructure, troubleshooting critical systems, and participating in rotating on-call duties.
Own and optimize key infrastructure components including build systems, CI/CD, and observability to improve developer workflows. Partner with engineers across iOS, Android, web, and backend to identify pain points and implement pragmatic technical solutions.
Own and optimize key infrastructure components including build systems, CI/CD, and observability to improve developer workflows. Partner with cross-functional engineering teams to identify pain points and implement scalable solutions for the developer ecosystem.
Develop and deploy machine learning models to optimize pro acquisition, activation, and supply forecasting for the marketplace. Drive end-to-end applied science projects from problem framing and experiment design to production deployment and business impact measurement.
Build and evolve core AI platform capabilities to enable the development and scaling of GenAI-powered applications. Design and deploy scalable tools for ML model training, serving systems, and data workflows to support applied scientists.
Build and evolve core AI platform capabilities to enable the scaling of GenAI-powered applications. Develop scalable tools and infrastructure for model training, serving, and data workflows to support applied scientists.
Independently assess and recommend actions on trust and safety concerns while mitigating organizational risk. Collaborate with cross-functional teams and manage sensitive information to uphold marketplace standards.
Acquire and activate large pros using inbound and outbound lead sources while providing successful onboarding and support. Maintain positive relationships with pros and guide them through a successful experience, focusing on expansion opportunities.
