You will define the product vision and strategy to simplify home care for users while driving growth for service professionals. You will lead high-impact initiatives from conception to execution, ensuring clear success criteria and cross-functional alignment.
Thumbtack
48 Remote Job Openings at Thumbtack
The Director of Business Finance will serve as a strategic partner to the Chief Commercial Officer, overseeing financial forecasting, budgeting, and P&L management for sales and go-to-market initiatives. They will develop financial models to guide strategic decision-making and provide actionable insights to optimize revenue-generating activities.
The Senior Manager will define financial frameworks for partnerships, evaluate investment opportunities, and build scalable models to support marketplace growth. They will partner with cross-functional leaders to monitor ROI, develop business cases, and provide strategic decision support.
The Service Manager leads a team of Service Advocates to ensure high-quality support and operational efficiency for professionals. They are responsible for driving team performance, coaching staff, and collaborating cross-functionally to improve workflows and service standards.
The Lead Internal Communications Manager will develop and execute global internal communications strategies to align business priorities with employee messaging. This role involves advising senior leadership on executive narratives and managing high-impact communications initiatives across the organization.
The Lead Internal Communications Manager will develop and execute global communication strategies that align business priorities with employee narratives. This role involves advising senior leadership on high-stakes messaging and managing complex, cross-functional initiatives to drive organizational alignment.
The Customer Success Manager will lead a team of Success Associates to drive revenue goals, customer retention, and growth. They will coach the team on handling customer inquiries and act as a bridge between customers, service pros, and internal product teams.
The Senior Data Engineer will design and maintain core operations datasets and data marts while integrating data-thinking into the software development lifecycle. They will collaborate with cross-functional teams to build robust data products and drive data quality best practices.
You will design and maintain core operations datasets and data marts while integrating data-thinking into the software development lifecycle. Additionally, you will collaborate with cross-functional partners to build high-quality data products and leverage AI models to improve engineering workflows.
The Service Advocate manages the user journey by providing high-quality support across email, chat, SMS, and voice channels. They are responsible for resolving user concerns, processing refunds, and driving customer loyalty while meeting productivity and quality targets.
The HR Business Partner will serve as a trusted advisor to Commercial client groups, managing the full employee lifecycle and driving team effectiveness. They will also lead employee relations casework, support organizational change, and utilize data to provide actionable insights for leadership.
You will manage a portfolio of strategic Demand API partners to drive marketplace growth, retention, and expansion. You will lead cross-functional initiatives across product, engineering, and marketing teams to launch new capabilities and improve partner performance.
The Sr. Manager of Success Operations will own the strategy, tooling, and processes for frontline teams, including manual operations and partnership experiments. They will lead a team of operations analysts to drive cross-functional execution and optimize marketplace supply health.
Senior Engineering Manager, Pro Feedback and Targeting
Thumbtack
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Full Time
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22 days ago
Thumbtack
You will define the technical vision and strategy for the Pro Feedback and Targeting team while driving execution against goals and OKRs. Additionally, you will hire, coach, and manage a full-stack engineering team to build high-performing, scalable solutions.
Senior Engineering Manager, Pro Feedback and Targeting
Thumbtack
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Full Time
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22 days ago
Thumbtack
You will define the technical vision and strategy for the Pro Feedback and Targeting team while driving execution across cross-functional product pods. Additionally, you will be responsible for hiring, coaching, and managing a team of full-stack engineers to build high-performing, scalable systems.
Handle inbound and outbound customer requests via phone, chat, SMS, and email to resolve home service inquiries. Drive revenue by identifying cross-selling opportunities and maintaining high-performance metrics for customer satisfaction and quality.
Lead and coach a team of 10-12 Success Specialists to drive customer retention, revenue growth, and product adoption for service professionals. Partner cross-functionally with Product, Marketing, and Sales to improve customer outcomes and operational efficiency through data-driven insights.
Lead the design and execution of the Product organization's planning, prioritization, and operating rhythms with a focus on AI-enabled workflows. Drive large-scale strategic programs and change management initiatives across Product, Engineering, Design, and Analytics teams.
Lead the design and execution of the Product organization's planning, prioritization, and operating rhythms with a focus on AI integration. Drive large-scale strategic programs and change management initiatives across Product, Engineering, Design, and Analytics teams.
Drive the development of a hyper-local social proof platform to connect homeowners with trusted local service professionals. Lead small engineering teams and collaborate with Product and Design to execute high-impact backend projects.
Lead the development of a hyper-local social proof platform to connect homeowners with trusted local service professionals. Drive engineering projects to completion while collaborating with Product and Design teams to build scalable backend foundations.
Drive iOS feature projects to completion with a focus on customer growth and business impact. Collaborate with cross-functional teams to break down large projects into milestones and deliver scalable solutions.
Drive iOS feature projects to completion with a focus on customer growth and business impact. Collaborate with cross-functional teams to break down large projects into deliverables and maintain a culture of thoughtful code reviews.
The role involves partnering with client groups as a trusted advisor across the employee lifecycle and building AI-powered HRBP workflows to automate manual tasks. Additionally, the position provides employee relations support and manages emergency response playbooks for North America.
Build and execute multi-channel marketing campaigns across email, push, and in-app messaging. Optimize marketing operations processes and run A/B tests to identify growth levers and improve engagement.
Lead and coach a team of Success Specialists to drive retention, product satisfaction, and growth for service professionals. Implement operational playbooks and use data-driven insights to reduce churn and improve customer health metrics.
Execute and optimize paid search strategies across Google and Microsoft to drive customer and pro growth. Partner with data science and engineering teams to build scalable automation tools and track performance metrics like iROAS.
Execute and optimize Thumbtack's paid search strategy across Google and Microsoft to drive customer and pro growth. Collaborate with Data Science and Engineering to build automation tools and scalable data pipelines for ad creation and bidding.
Drive the acquisition and activation of large service businesses through strategic inbound and outbound sales motions. Manage complex sales cycles and develop account growth strategies to increase revenue and market presence.
Recruit, train, and manage a team of SDRs or AEs to achieve key performance indicators and revenue goals. Optimize sales pitches, processes, and workflows while providing strategic feedback to leadership to improve efficiency.
Build backend services and APIs to connect business applications with product services and create reusable integration patterns. Develop and productionize AI-enabled workflows with a focus on reliability, observability, and auditability.
Build backend services and APIs to connect business applications with product services and create reusable integration patterns. Transition agentic and AI-enabled workflow prototypes into reliable, production-ready capabilities.
Lead both Product and Experience Marketing to translate company strategy into effective positioning and long-term user engagement. Partner with C-level leadership to shape product vision and align go-to-market strategies across a two-sided marketplace.
The Sr. Director will define and own the Pro Marketing strategy, focusing on acquiring, activating, and retaining professionals on the platform. They will also lead Partner Marketing to develop strategic partnerships that enhance Thumbtack's marketplace reach.
The Sr. Director will define and own the Pro Marketing strategy, focusing on acquiring and retaining professionals on the Thumbtack platform. They will also lead Partner Marketing to develop strategic partnerships that enhance marketplace growth.
Focuses on improving AI-adjacent security by designing technical guardrails for agents, identities, and data pipelines. The role involves hardening IAM for non-human identities and conducting security assessments for first- and third-party AI tools.
Focuses on improving AI-adjacent security by designing technical guardrails for agents, identities, and data pipelines. The role involves conducting security assessments, hardening IAM for non-human identities, and leading cross-functional security initiatives.
The Account Executive is responsible for driving company growth by acquiring new professional service providers and meeting monthly revenue quotas. This includes managing a sales pipeline and providing market insights to stakeholders to improve data-driven decision-making.
Senior Software Engineer, Site Reliability Engineering
Thumbtack
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Full Time
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2 months ago
Thumbtack
Design and maintain software and systems to enhance the availability, scalability, and efficiency of Thumbtack's platform services. This includes managing infrastructure, troubleshooting critical systems, and participating in rotating on-call duties.
Senior Software Engineer, Site Reliability Engineering
Thumbtack
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Full Time
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2 months ago
Thumbtack
Design and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's platform services. This includes managing infrastructure, troubleshooting critical systems, and participating in rotating on-call duties.
Own and optimize key infrastructure components including build systems, CI/CD, and observability to improve developer workflows. Partner with engineers across iOS, Android, web, and backend to identify pain points and implement pragmatic technical solutions.
Own and optimize key infrastructure components including build systems, CI/CD, and observability to improve developer workflows. Partner with cross-functional engineering teams to identify pain points and implement scalable solutions for the developer ecosystem.
The Senior Brand Manager will define the company's positioning and brand promise across all touchpoints, leading foundational workstreams like the Brand Playbook. They will also orchestrate brand strategy for major launches and partner with cross-functional teams to align company priorities with the brand vision.
Develop and deploy machine learning models to optimize pro acquisition, activation, and supply forecasting for the marketplace. Drive end-to-end applied science projects from problem framing and experiment design to production deployment and business impact measurement.
Build and evolve core AI platform capabilities to enable the development and scaling of GenAI-powered applications. Design and deploy scalable tools for ML model training, serving systems, and data workflows to support applied scientists.
Build and evolve core AI platform capabilities to enable the scaling of GenAI-powered applications. Develop scalable tools and infrastructure for model training, serving, and data workflows to support applied scientists.
Case Manager - Critical Escalations, Trust and Safety
Thumbtack
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Full Time
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10 months ago
Thumbtack
Independently assess and recommend actions on trust and safety concerns while mitigating organizational risk. Collaborate with cross-functional teams and manage sensitive information to uphold marketplace standards.
Acquire and activate large pros using inbound and outbound lead sources while providing successful onboarding and support. Maintain positive relationships with pros and guide them through a successful experience, focusing on expansion opportunities.