The Senior Data Engineer will design and maintain core operations datasets and data marts while integrating data-thinking into the software development lifecycle. They will collaborate with cross-functional teams to build robust data products and drive data quality best practices.
Thumbtack
56 Remote Job Openings at Thumbtack
You will design and maintain core operations datasets and data marts while integrating data-thinking into the software development lifecycle. Additionally, you will collaborate with cross-functional partners to build high-quality data products and leverage AI models to improve engineering workflows.
The Service Advocate manages the user journey by providing high-quality support across email, chat, SMS, and voice channels. They are responsible for resolving user concerns, processing refunds, and driving customer loyalty while meeting productivity and quality targets.
The HR Business Partner will serve as a trusted advisor to Commercial client groups, managing the full employee lifecycle and driving team effectiveness. They will also lead employee relations casework, support organizational change, and utilize data to provide actionable insights for leadership.
You will manage a portfolio of strategic Demand API partners to drive marketplace growth, retention, and expansion. You will lead cross-functional initiatives across product, engineering, and marketing teams to launch new capabilities and improve partner performance.
The Sr. Manager of Success Operations will own the strategy, tooling, and processes for frontline teams, including manual operations and partnership experiments. They will lead a team of operations analysts to drive cross-functional execution and optimize marketplace supply health.
You will define the technical vision and strategy for the Pro Feedback and Targeting team while driving execution against goals and OKRs. Additionally, you will hire, coach, and manage a full-stack engineering team to build high-performing, scalable solutions.
You will define the technical vision and strategy for the Pro Feedback and Targeting team while driving execution across cross-functional product pods. Additionally, you will be responsible for hiring, coaching, and managing a team of full-stack engineers to build high-performing, scalable systems.
Act as a strategic finance partner to the Chief Commercial Officer to optimize go-to-market and revenue-generating initiatives. Conduct financial analysis, forecasting, and budgeting to guide P&L drivers and strategic investments.
Handle inbound and outbound customer requests via phone, chat, SMS, and email to resolve home service inquiries. Drive revenue by identifying cross-selling opportunities and maintaining high-performance metrics for customer satisfaction and quality.
Lead and coach a team of 10-12 Success Specialists to drive customer retention, revenue growth, and product adoption for service professionals. Partner cross-functionally with Product, Marketing, and Sales to improve customer outcomes and operational efficiency through data-driven insights.
Lead the design and execution of the Product organization's planning, prioritization, and operating rhythms with a focus on AI-enabled workflows. Drive large-scale strategic programs and change management initiatives across Product, Engineering, Design, and Analytics teams.
Lead the design and execution of the Product organization's planning, prioritization, and operating rhythms with a focus on AI integration. Drive large-scale strategic programs and change management initiatives across Product, Engineering, Design, and Analytics teams.
Lead and mentor a team of Experiments Specialists to execute manual operational tasks and customer service delivery. Drive operational excellence by managing KPIs, improving processes, and acting as a liaison between frontline teams and cross-functional partners.
Lead the development of a hyper-local social proof platform to connect homeowners with trusted local service professionals. Drive engineering projects to completion while collaborating with Product and Design teams to build scalable backend foundations.
Drive iOS feature projects to completion with a focus on customer growth and business impact. Collaborate with cross-functional teams to break down large projects into milestones and deliver scalable solutions.
Drive the development of a hyper-local social proof platform to connect homeowners with trusted local service professionals. Lead small engineering teams and collaborate with Product and Design to execute high-impact backend projects.
Drive iOS feature projects to completion with a focus on customer growth and business impact. Collaborate with cross-functional teams to break down large projects into deliverables and maintain a culture of thoughtful code reviews.
The role involves partnering with client groups as a trusted advisor across the employee lifecycle and building AI-powered HRBP workflows to automate manual tasks. Additionally, the position provides employee relations support and manages emergency response playbooks for North America.
Build and lead the lifecycle measurement framework to define health metrics and design experiments for homeowners and pros. Partner with cross-functional teams to unlock growth levers and influence senior leadership through data-driven insights.
Build and lead the lifecycle measurement framework to define health metrics and design experiments for homeowners and pros. Partner with cross-functional teams to translate data insights into growth levers and product roadmap improvements.
Build and execute multi-channel marketing campaigns across email, push, and in-app messaging. Optimize marketing operations processes and run A/B tests to identify growth levers and improve engagement.
Lead and coach a team of Success Specialists to drive retention, product satisfaction, and growth for service professionals. Implement operational playbooks and use data-driven insights to reduce churn and improve customer health metrics.
Lead and develop a team of Customer Success Managers to drive revenue growth and customer retention. Manage the daily operational rhythm, including performance monitoring and cross-functional process improvements.
Execute and optimize Thumbtack's paid search strategy across Google and Microsoft to drive customer and pro growth. Collaborate with Data Science and Engineering to build automation tools and scalable data pipelines for ad creation and bidding.
Execute and optimize paid search strategies across Google and Microsoft to drive customer and pro growth. Partner with data science and engineering teams to build scalable automation tools and track performance metrics like iROAS.
Drive the acquisition and activation of large service businesses through strategic inbound and outbound sales motions. Manage complex sales cycles and develop account growth strategies to increase revenue and market presence.
Recruit, train, and manage a team of SDRs or AEs to achieve key performance indicators and revenue goals. Optimize sales pitches, processes, and workflows while providing strategic feedback to leadership to improve efficiency.
Build backend services and APIs to connect business applications with product services and create reusable integration patterns. Develop and productionize AI-enabled workflows with a focus on reliability, observability, and auditability.
Build backend services and APIs to connect business applications with product services and create reusable integration patterns. Transition agentic and AI-enabled workflow prototypes into reliable, production-ready capabilities.
Lead both Product and Experience Marketing to translate company strategy into effective positioning and long-term user engagement. Partner with C-level leadership to shape product vision and align go-to-market strategies across a two-sided marketplace.
The Sr. Director will define and own the Pro Marketing strategy, focusing on acquiring and retaining professionals on the Thumbtack platform. They will also lead Partner Marketing to develop strategic partnerships that enhance marketplace growth.
The Sr. Director will define and own the Pro Marketing strategy, focusing on acquiring, activating, and retaining professionals on the platform. They will also lead Partner Marketing to develop strategic partnerships that enhance Thumbtack's marketplace reach.
Focuses on improving AI-adjacent security by designing technical guardrails for agents, identities, and data pipelines. The role involves hardening IAM for non-human identities and conducting security assessments for first- and third-party AI tools.
Focuses on improving AI-adjacent security by designing technical guardrails for agents, identities, and data pipelines. The role involves conducting security assessments, hardening IAM for non-human identities, and leading cross-functional security initiatives.
The Account Executive is responsible for driving company growth by acquiring new professional service providers and meeting monthly revenue quotas. This includes managing a sales pipeline and providing market insights to stakeholders to improve data-driven decision-making.
Lead the development and management of AI agents and automated workflows to support go-to-market teams. Administer a diverse tech stack including Salesforce, Workato, and conversational AI platforms to optimize business processes.
Lead the development and management of AI agents and automated workflows to support go-to-market teams. Administer a diverse tech stack including Salesforce and Workato to optimize lead management and partner enablement.
Conduct quantitative research and design experiments to optimize user behavior and business trends. Partner with cross-functional teams to scope new features and monitor key performance metrics.
Conduct quantitative research and design experiments to optimize user behavior and business trends. Partner with cross-functional teams to scope new features, define key metrics, and inform product strategy.
Own the end-to-end technical recruiting vertical for Engineering and Data, serving as a strategic partner to leadership. Act as a player-coach by managing a Senior Recruiter while maintaining an individual requisition load.
Own the end-to-end technical recruiting vertical for Engineering and Data, serving as a strategic partner to leadership. Act as a player-coach by managing a Senior Recruiter while maintaining an individual requisition load.
Senior Software Engineer, Site Reliability Engineering
Thumbtack
·
Full Time
·
2 months ago
Thumbtack
Design and maintain software and systems to enhance the availability, scalability, and efficiency of Thumbtack's platform services. This includes managing infrastructure, troubleshooting critical systems, and participating in rotating on-call duties.
Senior Software Engineer, Site Reliability Engineering
Thumbtack
·
Full Time
·
2 months ago
Thumbtack
Design and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's platform services. This includes managing infrastructure, troubleshooting critical systems, and participating in rotating on-call duties.
Own and optimize key infrastructure components including build systems, CI/CD, and observability to improve developer workflows. Partner with cross-functional engineering teams to identify pain points and implement scalable solutions for the developer ecosystem.
Own and optimize key infrastructure components including build systems, CI/CD, and observability to improve developer workflows. Partner with engineers across iOS, Android, web, and backend to identify pain points and implement pragmatic technical solutions.
The Senior Brand Manager will define the company's positioning and brand promise across all touchpoints, leading foundational workstreams like the Brand Playbook. They will also orchestrate brand strategy for major launches and partner with cross-functional teams to align company priorities with the brand vision.
Own and evolve the Thumbprint design system, focusing on patterns, flows, and component compositions across iOS, Android, and web. Collaborate with engineering and AI tools to ensure a seamless design-to-code workflow and maintain high-quality documentation.
Own the patterns, flows, and component compositions for the Thumbprint design system across iOS, Android, and web. Collaborate with engineering and product teams to ensure consistency, maintain parity between Figma and code, and evolve the system for AI-driven workflows.
Develop and deploy machine learning models to optimize pro acquisition, activation, and supply forecasting for the marketplace. Drive end-to-end applied science projects from problem framing and experiment design to production deployment and business impact measurement.
Build and evolve core AI platform capabilities to enable the development and scaling of GenAI-powered applications. Design and deploy scalable tools for ML model training, serving systems, and data workflows to support applied scientists.
Build and evolve core AI platform capabilities to enable the scaling of GenAI-powered applications. Develop scalable tools and infrastructure for model training, serving, and data workflows to support applied scientists.
Sr Engineering Technical Program Manager - Productivity Engineering
Thumbtack
·
Full Time
·
3 months ago
Thumbtack
Lead end-to-end program management for the Productivity Engineering team, overseeing DevEx, Client, Backend Infrastructure, and SRE. Drive the strategy and execution of large-scale platform migrations and the adoption of AI-assisted developer workflows.
Sr Engineering Technical Program Manager - Productivity Engineering
Thumbtack
·
Full Time
·
3 months ago
Thumbtack
Lead end-to-end program management for the Productivity Engineering team, overseeing DevEx, Client, Backend Infrastructure, and SRE. Drive the strategy and execution of large-scale platform migrations and AI developer tooling adoption to improve engineering productivity.
Case Manager - Critical Escalations, Trust and Safety
Thumbtack
·
Full Time
·
9 months ago
Thumbtack
Independently assess and recommend actions on trust and safety concerns while mitigating organizational risk. Collaborate with cross-functional teams and manage sensitive information to uphold marketplace standards.
Acquire and activate large pros using inbound and outbound lead sources while providing successful onboarding and support. Maintain positive relationships with pros and guide them through a successful experience, focusing on expansion opportunities.