Surge AI

Customer Success Manager

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Sales

Act as the primary point of contact for customers to nurture relationships and ensure the successful delivery of AI language model training projects. Collaborate with engineering and operations teams to manage high-quality data projects and meet client SLAs.

machine-learning communication operations leadership client-relationship

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AI Operations Engineer

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Software Development

Design and build scalable systems, tooling, and data processing pipelines to improve AI delivery and evaluation. Lead the end-to-end execution of data collection projects for frontier AI labs to improve advanced models.

customer-support operations

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AI Programs Analyst, Finance Domain

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Software Development

Lead finance-domain AI programs by owning the delivery of training, evaluation, and data projects. Act as the primary finance expert to ensure AI outputs meet professional standards while bridging the gap between financial clients and technical AI/ML teams.

accounting

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Data Operations Manager

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Others

Oversee the end-to-end product operations cycle to ensure the efficient delivery of features and customer-facing solutions. Collaborate with engineering and product teams to align operational processes with goals and optimize key performance metrics.

product-development communication operations

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Business Development Manager

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Sales

The role focuses on identifying and cultivating strategic partnerships with enterprise companies in the AI and machine learning sectors. The manager will develop growth strategies and negotiate complex deals to create long-term value for Surge.

business-development machine-learning communication partnerships

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Research Engineer, Coding Evaluation & Training Data

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Software Development

The role involves owning end-to-end coding data projects to teach frontier AI models how to code. This includes designing agentic training workflows, evaluation rubrics, and technical environments that mirror real-world software engineering.

communication operations training software-engineering

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Strategic Product Manager

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Product

Lead customer-centric product development by identifying pain points and delivering impactful solutions. Establish scalable systems and processes to enhance customer support and value delivery in collaboration with engineering teams.

business-development project-management product-management product-development account-management customer-support operations

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Product Operations Manager

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Product

The role involves overseeing the end-to-end product operations cycle to ensure the efficient delivery of features and customer solutions. It requires collaborating with product and engineering teams to align operational processes with product goals and optimizing key performance metrics.

product-development communication operations

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Human Data Architect

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Software Development

Design and architect end-to-end systems for collecting, structuring, and delivering human data to train frontier AI models. Collaborate with engineering and product teams to optimize data pipelines and ensure high-quality training signals for SFT and RL.

architecture communication training

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Al Programs Analyst

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Others

Lead initiatives to establish scalable systems and processes that enhance customer support and value delivery. Coordinate with engineering and operations teams to drive the execution of complex, cross-functional projects.

business-development program-management customer-support operations

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Staff Fullstack Engineer

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Software Development

Design and build core fullstack systems and backend architecture to power the Surge platform. Create scalable tools for data collection, labeling, and evaluation used by leading AI labs.

python ruby architecture communication training

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Forward Deployed Researcher

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Others

The role involves embedding with AI labs to evaluate model behavior and design interventions to improve reliability at scale. You will build data pipelines and fine-tuning workflows to address failure modes in complex reasoning and tool use.

feedback

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Program Manager

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Product

Lead initiatives to improve products and customer value by coordinating between engineering and operations teams. Establish scalable systems and repeatable processes to drive efficient cross-functional project delivery.

program-management communication customer-support operations

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Generative Al - Generalist

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Others

Oversee the end-to-end product operations cycle to ensure the efficient delivery of features and customer solutions. Collaborate with engineering and product teams to optimize operational processes and track key performance metrics.

product-development communication operations

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Strategic Partnerships Manager

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Others

Manage key accounts as a trusted advisor to ensure customer success and the delivery of high-quality AI data projects. Lead cross-functional collaboration between engineering and operations teams to meet client SLAs and goals.

machine-learning account-management communication operations leadership client-relationship partnerships

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Forward Deployed Engineer

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Software Development

Design and implement critical data infrastructure and pipelines to support AI research labs. Build tools for scalable oversight, including human-in-the-loop systems and automated experiments for model alignment.

training

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Business Analyst

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Software Development

Lead initiatives to enhance customer support and value delivery by establishing scalable systems and processes. Coordinate with engineering and operations teams to drive the execution of complex, cross-functional projects.

business-development business-analyst program-management customer-support operations

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Lead Adversarial Engineer

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Software Development

Lead end-to-end red-teaming workstreams against frontier models by scoping threat models and designing adversarial campaigns. Establish a recurring red-team cadence and produce executive reports to distill severity and user harm.

recruiting leadership

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Software Engineer, Coding Evaluation & Training Data

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Software Development

Own end-to-end coding data projects to train frontier AI models, designing agentic workflows and evaluation schemes. Collaborate with clients and internal teams to build technical environments and rubrics that reflect real-world software engineering.

communication operations training software-engineering

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Creative Director

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 10+ yrs exp 💼 Design

The Creative Director will set the vision and lead the creative direction for Surge's brand across digital, interactive, and experiential touchpoints. They will transform complex technical AI research into accessible and inspiring narratives to shape the company's global identity.

creative

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RL Environments Architect

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Software Development

Design and govern simulated environments and modular frameworks for RL agents to learn and be stress-tested. Establish quality standards for data, reward structures, and telemetry to ensure stable and scalable training signals.

qa training leadership

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Senior Growth & Lifecycle Marketing Lead

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Marketing

Lead the end-to-end lifecycle marketing strategy for the contributor workforce, focusing on onboarding, engagement, and reactivation. Drive growth through experimentation across paid channels and optimize email programs using a UX-informed design approach.

user-experience product-marketing figma communication onboarding

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Technical Program Manager

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Product

Lead cross-functional initiatives to build scalable systems and processes that enhance customer value delivery. Coordinate between engineering and operations teams to drive the execution of complex projects and manage timelines.

business-development program-management customer-support operations

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Brand Strategist

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Marketing

The Brand Strategist will define the company's communication strategy and craft frameworks to guide voice, identity, and campaigns. They will translate complex technical AI concepts into compelling narratives for diverse audiences.

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Corporate Communications Manager

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Marketing

Lead the corporate communications strategy to shape the company's narrative and visibility within the AI industry. This includes managing media relations, crafting high-impact materials, and counseling leadership on external messaging.

media feedback leadership

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Content Strategist

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Writing

Develop and execute a comprehensive content strategy to elevate the brand's presence across the AI ecosystem. Translate complex technical concepts into compelling narratives for the web, blog, and various marketing campaigns.

creative content-strategy leadership

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Staff Product Engineer

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Software Development

Lead the direction and execution of critical products supporting advanced AI training and RLHF processes. Develop innovative solutions for annotation efficiency, data exploration interfaces, and large-scale data processing systems.

python ruby communication feedback training

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Senior Growth Lead

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 5-10 yrs exp 💼 Marketing

The role involves owning end-to-end growth initiatives focusing on the acquisition, reactivation, and retention of specialized contributor pools. You will drive platform engagement through experimentation and lead the strategy for acquiring skilled workers across various channels.

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Strategic Projects Lead

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Others

Manage end-to-end data operations to ensure efficient collection, processing, and delivery of data for AI model training. Collaborate with engineering and product teams to optimize data pipelines and establish quality metrics.

operations training

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Research Scientist

Surge AI · Full Time · 22 days ago

Surge AI

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Others

The role involves designing high-impact datasets and collection strategies to shape the behavior and performance of frontier LLMs. You will develop frameworks to evaluate dataset quality and optimize annotator behavior to improve model alignment and safety.

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