The Program Manager will lead the evaluation and operational deployment of emerging site security technologies across the enterprise. They are responsible for building ROI models, managing cross-functional partnerships, and transitioning pilot programs into scalable, day-to-day operations.
The Customer Success Manager will lead implementation, usage, and expansion for mid-market public safety customers while serving as a bridge to technical teams. They are responsible for driving adoption, managing renewals, and conducting quarterly business reviews to ensure customers derive maximum value from Skydio technology.
Lead and develop technical support teams to ensure high-quality service for defense and federal government customers. Manage operational KPIs, team productivity, and customer satisfaction while collaborating with cross-functional teams to optimize product engagement.
The Senior Curriculum Developer will architect the instructional backbone for sUAS training programs, including task analysis, performance-based learning objectives, and assessment design. They will collaborate with cross-functional teams to translate technical systems into structured learning paths across classroom, self-paced, and immersive delivery modalities.
You will build, operate, and scale production cloud infrastructure, including Kubernetes clusters and AWS environments. Additionally, you will manage CI/CD pipelines, troubleshoot production issues, and automate operational tasks to ensure system reliability.
The Aviation Regulatory Program Manager will develop and execute regulatory strategies to secure operational approvals for autonomous drone flights. They will serve as the primary liaison with civil aviation authorities and provide regulatory guidance to internal product and engineering teams.
The manager will lead and coach a remote customer support team to ensure high first-contact resolution and operational excellence for complex drone and software products. They will also collaborate with cross-functional teams to improve processes, manage KPIs, and drive positive customer experiences.
Lead the implementation, usage, retention, and expansion of Public Safety customers while acting as a bridge between clients and technical teams. Manage approximately 20 accounts to drive adoption and ensure the delivery of autonomous drone solutions.
The Field Service Coordinator manages the full lifecycle of service work orders for Skydio X10 Dock products, from creation to completion. This includes scheduling appointments with customers and third-party providers, coordinating parts logistics, and maintaining accurate documentation in Jira and Salesforce.
Manage the National Security inbound sales motion from initial lead qualification through to closing transactional opportunities. Support government procurement workflows and coordinate with Account Executives and channel partners to scale the NatSec business.
Provide technical support and diagnostics for UAS systems and Cloud operations for commercial and government customers. Optimize system performance by troubleshooting complex communication links and managing private Cloud configurations.
Lead the implementation, usage, retention, and expansion of Public Safety customers while acting as a bridge between clients and technical teams. Manage approximately 20 accounts, conducting Quarterly Business Reviews and driving product adoption to ensure renewals.
Provide premier technical support and troubleshooting for International Defense and Government customers using Skydio UAS solutions. Act as the Voice of Customer to inform product and service improvements across engineering and product teams.
Conduct supplier assessments and audits to ensure the quality and reliability of PCB and electronics manufacturing. Lead supplier quality planning and corrective action processes to minimize defects and maximize field reliability for autonomous flight systems.
Provide premier technical support to commercial drone customers by troubleshooting software, hardware, and cloud issues. Act as the Voice of Customer to inform product improvements and develop support processes to enhance the user experience.
Lead the implementation, usage, retention, and expansion of Public Safety customers while acting as a bridge between clients and technical teams. Manage approximately 20 accounts to drive adoption and ensure the successful delivery of autonomous drone technology and services.
The Deployment Engineer will lead technical implementation, system maintenance, and end-to-end usage for cloud-connected drone products. They will act as a primary bridge between customers and internal engineering teams to ensure successful project delivery and customer satisfaction.
The Field Support Representative will provide onsite and remote technical support to international defense and government customers while managing product feedback loops. They will also develop field support processes, conduct UAS operator training, and perform maintenance and repair work on aircraft fleets.
This role focuses on building, maintaining, optimizing, and scaling processes for the Mission Success team across SLED, Commercial, and National Security verticals to increase customer focus and decrease operational tasks. Key activities include building scalable resources like dashboards, integrating systems of record, and injecting AI/Automation into workflows.
