The Director, Launch Team will lead and scale the operational arm of the dock business, ensuring successful customer readiness and on-time program launches. This role involves managing a team of leaders, developing operational playbooks, and serving as the primary point of contact for cross-functional teams and customer stakeholders.
The Solutions Engineer will partner with Account Executives to design technical solutions, lead customer onboarding, and manage implementation throughout the sales cycle. They are responsible for translating complex industrial use cases into scalable deployment practices and providing defensible feedback to the product organization.
Manage a portfolio of dock accounts from opportunity to launch by coordinating internal teams and external stakeholders. Lead site surveys, network readiness, and policy approvals to ensure successful deployment and customer handoff.
The Solutions Engineer will demonstrate end-to-end drone solutions to public safety agencies and manage technical deployments within their territory. They are responsible for conducting site assessments, running proofs of concept, and gathering customer feedback to drive product improvements.
Provide premier technical support for autonomous drone products by troubleshooting hardware, software, and cloud issues for commercial customers. Act as the voice of the customer to internal teams to drive product improvements and ensure high-quality service delivery.
Lead and scale the SLED Solutions Engineering organization by managing managers and driving technical wins across state and local government sectors. Partner with sales leadership to define coverage models, ensure high-quality deployments, and represent customer requirements to the product and engineering teams.
Lead the readiness function for the western dock business, managing the customer journey from pre-sales through deployment and go-live. Oversee team performance, capacity planning, and the development of readiness playbooks to ensure on-time, high-quality project launches.
Lead and mentor a team of Solutions Engineers to drive technical wins and successful deployments within the SLED Small Cities segment. Partner with sales leadership to manage pipeline, account planning, and the integration of drone technology into public safety operations.
Lead and mentor a team of solutions engineers to drive technical wins and successful deployments across the SLED Majors East territory. Act as the primary technical escalation point and represent the voice of the customer to internal product and engineering teams.
Lead a team of solutions engineers to support defense and national security customers through technical strategy, field trials, and system integration. Act as the primary technical liaison between customers and internal product teams to drive technical wins and influence product requirements.
You will act as a technical product specialist and liaison, providing onsite and remote support for UAS systems and cloud operations. You will also collaborate with engineering and product teams to drive enhancements based on customer feedback and field diagnostics.
You will own the end-to-end commercial deployment of autonomous drone programs, including planning, rollout, and operational handoff to customers. You will also partner with customers to establish standard operating procedures, safety controls, and maintenance practices while coordinating across internal product and engineering teams.
The Program Manager will lead the evaluation and operational deployment of emerging site security technologies across the enterprise. They are responsible for building ROI models, managing cross-functional partnerships, and transitioning pilot programs into scalable, day-to-day operations.
The Customer Success Manager will lead implementation, usage, and expansion for mid-market public safety customers while serving as a bridge to technical teams. They are responsible for driving adoption, managing renewals, and conducting quarterly business reviews to ensure customers derive maximum value from Skydio technology.
Lead and develop technical support teams to ensure high-quality service for defense and federal government customers. Manage operational KPIs, team productivity, and customer satisfaction while collaborating with cross-functional teams to optimize product engagement.
The Senior Curriculum Developer will architect the instructional backbone for sUAS training programs, including task analysis, performance-based learning objectives, and assessment design. They will collaborate with cross-functional teams to translate technical systems into structured learning paths across classroom, self-paced, and immersive delivery modalities.
You will build, operate, and scale production cloud infrastructure, including Kubernetes clusters and AWS environments. Additionally, you will manage CI/CD pipelines, troubleshoot production issues, and automate operational tasks to ensure system reliability.
The Aviation Regulatory Program Manager will develop and execute regulatory strategies to secure operational approvals for autonomous drone flights. They will serve as the primary liaison with civil aviation authorities and provide regulatory guidance to internal product and engineering teams.
The manager will lead and coach a remote customer support team to ensure high first-contact resolution and operational excellence for complex drone and software products. They will also collaborate with cross-functional teams to improve processes, manage KPIs, and drive positive customer experiences.
Lead the implementation, usage, retention, and expansion of Public Safety customers while acting as a bridge between clients and technical teams. Manage approximately 20 accounts to drive adoption and ensure the delivery of autonomous drone solutions.
Provide technical support and diagnostics for UAS systems and Cloud operations for commercial and government customers. Optimize system performance by troubleshooting complex communication links and managing private Cloud configurations.
Conduct supplier assessments and audits to ensure the quality and reliability of PCB and electronics manufacturing. Lead supplier quality planning and corrective action processes to minimize defects and maximize field reliability for autonomous flight systems.
The Field Support Representative will provide onsite and remote technical support to international defense and government customers while managing product feedback loops. They will also develop field support processes, conduct UAS operator training, and perform maintenance and repair work on aircraft fleets.
