Develop and execute global commodity sourcing strategies for high-quality drone components, focusing on mechanical assemblies and electronics. Act as the primary liaison between engineering and supply chain to manage supplier selection, cost negotiations, and technology roadmaps.
Skydio
17 Remote Job Openings at Skydio
Sr. Technical Support Representative, National Security Mission Success
Skydio
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Full Time
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19 days ago
Skydio
Provide premier technical support and troubleshooting for International Defense and Government customers using Skydio UAS solutions. Act as the Voice of Customer to inform product and service improvements across engineering and product teams.
Conduct supplier assessments and audits to ensure the quality and reliability of PCB and electronics manufacturing. Lead supplier quality planning and corrective action processes to minimize defects and maximize field reliability for autonomous flight systems.
Drive the deployment, operational integration, and scaled adoption of Skydio Dock programs across the U.S. Air Force. Serve as the primary liaison between Skydio and Air Force stakeholders to ensure mission success and translate field feedback into product priorities.
Lead strategic Department of Defense accounts to ensure successful deployment, adoption, and sustainment of autonomous flight solutions. Act as the primary post-award lead to drive mission success and identify growth opportunities through renewals and expanded applications.
Provide premier technical support to commercial drone customers by troubleshooting software, hardware, and cloud issues. Act as the Voice of Customer to inform product improvements and develop support processes to enhance the user experience.
The role involves demonstrating end-to-end drone solutions for public safety agencies and integrating technology into customer operations. You will collaborate with major accounts to develop tailored solutions and gather feedback to guide product development.
Lead the implementation and delivery of drone technology platforms for Law Enforcement customers, managing costs, schedules, and technical requirements. Act as the primary liaison between customers and internal engineering teams to translate requirements into product delivery.
Lead the implementation, usage, and retention for commercial industrial markets, specifically Oil & Gas and Transportation. Act as the primary bridge between enterprise customers and technical teams to drive product adoption and expansion.
Drive market expansion for drone and DFR technology by advocating for adoption within state, local, and educational agencies. Act as a subject matter expert to guide engineering and go-to-market teams on public safety operational realities.
Lead the implementation, usage, retention, and expansion of mid-market enterprise customers for autonomous drone solutions. Act as the primary bridge between customers and technical teams to drive product adoption and value.
Lead the implementation, usage, retention, and expansion of Public Safety customers while acting as a bridge between clients and technical teams. Manage approximately 20 accounts to drive adoption and ensure the successful delivery of autonomous drone technology and services.
The Deployment Engineer will lead technical implementation, system maintenance, and end-to-end usage for cloud-connected drone products. They will act as a primary bridge between customers and internal engineering teams to ensure successful project delivery and customer satisfaction.
The Field Support Representative will provide onsite and remote technical support to international defense and government customers while managing product feedback loops. They will also develop field support processes, conduct UAS operator training, and perform maintenance and repair work on aircraft fleets.
This role focuses on building, maintaining, optimizing, and scaling processes for the Mission Success team across SLED, Commercial, and National Security verticals to increase customer focus and decrease operational tasks. Key activities include building scalable resources like dashboards, integrating systems of record, and injecting AI/Automation into workflows.
The manager will lead customer storytelling initiatives showcasing real-world impact across public safety, utilities, and national security, while also growing media relations efforts to drive coverage supporting the company's mission. This role also involves executing the social media strategy across key platforms to amplify wins and thought leadership.
Act as a product specialist liaison between Skydio and customers, providing advanced technical support and training. Troubleshoot UAS Command and Control and Cloud networking issues to help customers maximize the value of their UAS fleet.