Lead the implementation, usage, and retention for commercial industrial markets, specifically Oil & Gas and Transportation. Act as the primary bridge between enterprise customers and technical teams to drive product adoption and expansion.
Skydio
14 Remote Job Openings at Skydio
Lead and coach a team of Customer Success Managers supporting major market Drone as First Responder (DFR) public safety customers. Drive adoption metrics, manage high-priority escalations, and partner with cross-functional teams to ensure customer outcomes.
Drive market expansion for drone and DFR technology by advocating for adoption within state, local, and educational agencies. Act as a subject matter expert to guide engineering and go-to-market teams on public safety operational realities.
Lead the implementation, usage, retention, and expansion of mid-market enterprise customers for autonomous drone solutions. Act as the primary bridge between customers and technical teams to drive product adoption and value.
Lead the implementation, usage, retention, and expansion of Public Safety customers while acting as a bridge between clients and technical teams. Manage approximately 20 accounts to drive adoption and ensure the successful delivery of autonomous drone technology and services.
Lead and coach remote B2B technical support teams to resolve complex product and operational issues for autonomous drone systems. Drive operational efficiency and customer satisfaction through KPI management and process improvement.
The Deployment Engineer will lead technical implementation, system maintenance, and end-to-end usage for cloud-connected drone products. They will act as a primary bridge between customers and internal engineering teams to ensure successful project delivery and customer satisfaction.
The Field Support Representative will provide onsite and remote technical support to international defense and government customers while managing product feedback loops. They will also develop field support processes, conduct UAS operator training, and perform maintenance and repair work on aircraft fleets.
This role focuses on building, maintaining, optimizing, and scaling processes for the Mission Success team across SLED, Commercial, and National Security verticals to increase customer focus and decrease operational tasks. Key activities include building scalable resources like dashboards, integrating systems of record, and injecting AI/Automation into workflows.
Enterprise Account Manager, US Navy, US Marine Corps, and IC/SOCOM
Skydio
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Full Time
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2 months ago
Skydio
The Enterprise Account Manager will own and execute the account strategy for Navy, Marine Corps, and IC/SOCOM portfolios, focusing on driving growth across operational and acquisition stakeholders. This involves identifying, qualifying, and maturing opportunities while building multi-year account plans and managing a qualified sales pipeline to meet targets.
The Enterprise Account Manager will be responsible for driving strategic growth and long-term adoption of Skydio solutions across U.S. Army organizations by owning the overall account strategy and identifying, qualifying, and maturing new opportunities. This involves building multi-year account plans, managing a qualified pipeline to meet sales targets, and engaging various Army stakeholders from operational units to senior leadership.
The manager will lead customer storytelling initiatives showcasing real-world impact across public safety, utilities, and national security, while also growing media relations efforts to drive coverage supporting the company's mission. This role also involves executing the social media strategy across key platforms to amplify wins and thought leadership.
This role involves architecting integrations between critical tools like Salesforce, Skydio Cloud APIs, and Palantir to embed automation and intelligence into the post-sales support experience. Key tasks include building automated workflows to reduce manual work and leading the development of a next-generation customer support operations portal.
Act as a product specialist liaison between Skydio and customers, providing advanced technical support and training. Troubleshoot UAS Command and Control and Cloud networking issues to help customers maximize the value of their UAS fleet.
