Lead the implementation, usage, retention, and expansion of Public Safety customers while acting as a bridge between clients and technical teams. Manage approximately 20 accounts to drive adoption and ensure the delivery of autonomous drone solutions.
Skydio
18 Remote Job Openings at Skydio
The Field Service Coordinator manages the full lifecycle of service work orders for Skydio X10 Dock products, from creation to completion. This includes scheduling appointments with customers and third-party providers, coordinating parts logistics, and maintaining accurate documentation in Jira and Salesforce.
Manage the National Security inbound sales motion from initial lead qualification through to closing transactional opportunities. Support government procurement workflows and coordinate with Account Executives and channel partners to scale the NatSec business.
Provide technical support and diagnostics for UAS systems and Cloud operations for commercial and government customers. Optimize system performance by troubleshooting complex communication links and managing private Cloud configurations.
Lead the implementation, usage, retention, and expansion of Public Safety customers while acting as a bridge between clients and technical teams. Manage approximately 20 accounts, conducting Quarterly Business Reviews and driving product adoption to ensure renewals.
Develop and execute global commodity sourcing strategies for high-quality drone components, focusing on mechanical assemblies and electronics. Act as the primary liaison between engineering and supply chain to manage supplier selection, cost negotiations, and technology roadmaps.
Sr. Technical Support Representative, National Security Mission Success
Skydio
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Full Time
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a month ago
Skydio
Provide premier technical support and troubleshooting for International Defense and Government customers using Skydio UAS solutions. Act as the Voice of Customer to inform product and service improvements across engineering and product teams.
Conduct supplier assessments and audits to ensure the quality and reliability of PCB and electronics manufacturing. Lead supplier quality planning and corrective action processes to minimize defects and maximize field reliability for autonomous flight systems.
Drive the deployment, operational integration, and scaled adoption of Skydio Dock programs across the U.S. Air Force. Serve as the primary liaison between Skydio and Air Force stakeholders to ensure mission success and translate field feedback into product priorities.
Lead strategic Department of Defense accounts to ensure successful deployment, adoption, and sustainment of autonomous flight solutions. Act as the primary post-award lead to drive mission success and identify growth opportunities through renewals and expanded applications.
Provide premier technical support to commercial drone customers by troubleshooting software, hardware, and cloud issues. Act as the Voice of Customer to inform product improvements and develop support processes to enhance the user experience.
Lead the implementation and delivery of drone technology platforms for Law Enforcement customers, managing costs, schedules, and technical requirements. Act as the primary liaison between customers and internal engineering teams to translate requirements into product delivery.
Lead the implementation, usage, and retention for commercial industrial markets, specifically Oil & Gas and Transportation. Act as the primary bridge between enterprise customers and technical teams to drive product adoption and expansion.
Lead the implementation, usage, retention, and expansion of mid-market enterprise customers for autonomous drone solutions. Act as the primary bridge between customers and technical teams to drive product adoption and value.
Lead the implementation, usage, retention, and expansion of Public Safety customers while acting as a bridge between clients and technical teams. Manage approximately 20 accounts to drive adoption and ensure the successful delivery of autonomous drone technology and services.
The Deployment Engineer will lead technical implementation, system maintenance, and end-to-end usage for cloud-connected drone products. They will act as a primary bridge between customers and internal engineering teams to ensure successful project delivery and customer satisfaction.
The Field Support Representative will provide onsite and remote technical support to international defense and government customers while managing product feedback loops. They will also develop field support processes, conduct UAS operator training, and perform maintenance and repair work on aircraft fleets.
This role focuses on building, maintaining, optimizing, and scaling processes for the Mission Success team across SLED, Commercial, and National Security verticals to increase customer focus and decrease operational tasks. Key activities include building scalable resources like dashboards, integrating systems of record, and injecting AI/Automation into workflows.