Manage the full sales cycle from prospecting and lead qualification to closing and onboarding for SMB customers. Drive revenue growth by selling SaaS communication solutions including business texting and email platforms.
Sinch
45 Remote Job Openings at Sinch
The Account Manager I is responsible for driving growth in the SMB segment through outbound prospecting, lead qualification, and closing deals. They will manage the sales pipeline in Salesforce and collaborate with cross-functional teams to ensure a seamless customer onboarding experience.
Lead end-to-end recruiting for complex, high-impact roles while serving as a trusted advisor to hiring leaders. Develop sourcing strategies and partner with HR and business leaders to ensure quality, inclusive, and efficient hiring outcomes.
Serve as a subject matter expert and escalation point for complex technical issues affecting customers and systems. Collaborate with Product, Engineering, and NOC teams to drive product reliability and maintain technical documentation.
Lead the global product marketing and revenue enablement strategy to drive growth across diverse routes to market. Translate product roadmaps into customer-centric value propositions and manage relationships with industry analysts.
Lead the design and administration of compensation programs, including base salary and incentive plans, to support the organization's talent strategy. Provide expert guidance on market competitiveness and pay equity while partnering with HR leadership and business stakeholders.
Manage and evolve the build and deployment platform, including source control, container orchestration, and service monitoring. Design and maintain virtualized infrastructure while automating system deployments and health checks through scripting.
Provide high-quality customer support via chat, email, and phone to troubleshoot technical issues and resolve customer inquiries. Responsibilities include writing help documentation, escalating bugs, and ensuring customer compliance with texting regulations.
Lead UI/UX refinements and design end-to-end user journeys for self-serve funnels and new product features. Collaborate cross-functionally with Product, Engineering, and Marketing teams to translate wireframes into final deliveries.
Build and ship features for developer-facing CLIs, SDKs, web applications, and backend services. Focus on improving developer workflows and integrating AI-assisted capabilities into the platform.
Lead and oversee the daily operations of the 911 PSAP Team, managing performance and prioritizing workloads for data collection and GIS specialists. Collaborate cross-functionally to support the deployment and maintenance of emergency 9-1-1 solutions while ensuring compliance with service objectives.
Orchestrate integrated B2B campaigns across paid, owned, and earned channels to align global brand strategy with regional execution. Manage end-to-end activation, paid media distribution plans, and coordination for flagship industry events across global markets.
Provide operational support to Customer Success Managers by managing SMS rates, provisioning, and billing requests. Maintain accurate account data in Salesforce and generate data reports to ensure organizational integrity.
The BDR is responsible for outbound prospecting and qualifying target accounts to create sales-accepted opportunities. This involves partnering with Account Executives to execute account-based strategies across email, phone, and LinkedIn.
Manage the end-to-end creative workflow and traffic for a global design team, ensuring briefs are actionable and deliverables are met on time. Act as the primary liaison between internal stakeholders, external agencies, and the creative team to prevent bottlenecks.
Manage internal messaging provisioning queues, including number pooling, toll-free verification, and port outs. Collaborate with leadership to implement process improvements and provide customer-facing support for provisioning tasks.
Manage a portfolio of high-touch SMB accounts to drive retention, customer health, and revenue expansion. Lead cross-functional initiatives and mentor junior Customer Success Managers to improve team processes and onboarding.
Manage and optimize the Atlassian Cloud environment, including Jira and Confluence, to ensure operational efficiency. Partner with cross-functional teams to enhance ITSM processes, workflows, and service delivery.
Act as the first point of contact for 24/7 live chat to resolve product-related queries and customer complaints. Utilize AI tools and CRM systems to provide accurate information and ensure first-point-of-contact resolution.
Design and manage multi-channel customer journeys to drive user activation, product engagement, and customer lifetime value. Collaborate with product and success teams to optimize onboarding and refine user segments based on performance data.
The BDR is responsible for outbound prospecting and qualifying target accounts to create sales-accepted opportunities. This involves partnering with Account Executives to execute account-based strategies across email, phone, and LinkedIn.
Design and maintain scalable backend services and distributed systems for the Product Solutions Platform. Develop AI/ML-enabled products and internal tools to optimize application performance and observability.
Design, develop, and maintain a 50/50 split of Java backend services and React-based frontend applications. Own the full product lifecycle from design and implementation to deployment and monitoring.
Own and manage strategic relationships with hyperscalers like AWS, Google Cloud, and Microsoft Azure to drive revenue growth. Lead the partner sales motion from opportunity qualification to co-sell execution and internal sales handoffs.
Lead objective investigations into workplace misconduct and provide expert guidance to leaders on employee relations and performance management. Analyze ER data to develop proactive strategies and partner with Legal to ensure compliance with employment laws.
Create high-quality digital and graphic assets to strengthen brand presence across multiple channels and marketing campaigns. Collaborate with cross-functional teams to develop consistent, user-centric designs and visual identity systems.
The Senior Engineering Manager will lead and mentor globally distributed teams responsible for billing services and infrastructure. They will guide architectural decisions, ensure operational excellence, and partner with stakeholders to align engineering efforts with business goals.
The Support Engineer will provide high-quality technical support to global operators and enterprises while performing deep triage and troubleshooting of software and network issues. They will also collaborate with internal teams and customers to ensure successful integration and post-deployment support.
The role serves as the primary technical escalation point for Voice and Verification services, managing complex incidents and service quality. You will analyze traffic patterns, configure backend systems, and collaborate with engineering teams to ensure optimal service performance.
You will build and maintain frontend applications using React and TypeScript while collaborating with cross-functional teams to deliver user-friendly features. The role involves integrating frontend applications with backend APIs and contributing to performance, usability, and accessibility improvements.
You will design, build, and operate large-scale AI agent workflows using LLMs while managing the full lifecycle of hybrid AI platforms. This role involves collaborating with product and engineering teams to ensure system reliability, cost-efficiency, and compliance.
Provide high-quality technical support to global enterprise customers while analyzing messaging traffic and troubleshooting complex software and network issues. Collaborate with internal teams and external partners to ensure seamless customer integration and post-deployment success.
The SVP of Customer Success will lead and scale a 100-person organization to drive revenue retention, expansion, and operational excellence across the North American region. This role involves managing customer lifecycles, fostering executive-level relationships, and partnering with cross-functional teams to ensure consistent value realization.
The Program Manager III is responsible for managing the day-to-day execution of transformation projects, including planning, risk management, and stakeholder coordination. They will also support benefits tracking, reporting, and the implementation of PMO/TMO standards across cross-functional teams.
The role serves as the primary escalation point for technical support issues related to Voice and Verification services. Responsibilities include managing service incidents, optimizing routing configurations, and collaborating with engineering teams to resolve complex technical challenges.
The role involves developing and operating large-scale machine learning models to detect and prevent fraud throughout the entire lifecycle. You will build scalable data pipelines and collaborate with engineering and product teams to maintain system reliability in high-volume environments.
This role is responsible for building and scaling the developer acquisition engine, shaping the onboarding experience, and creating a modern, community-driven developer ecosystem at Sinch. The manager will own the end-to-end developer digital journey, acting as the bridge between developer needs and Sinch's presence across various technical channels.
The Engineering Manager will lead, mentor, and grow a high-performing engineering team, owning hiring and performance management while fostering a culture of engineering excellence. They will guide design and architecture decisions, partner with stakeholders on priorities, and drive OKR planning and execution.
The Senior Full Stack Engineer will provide deep technical leadership within and beyond their team, ensuring the continuous and rapid delivery of high-quality solutions to customers. Key duties include driving team direction, mentoring colleagues, and leading the end-to-end delivery of technical work from design through deployment and support.
This role involves supporting high-impact marketing initiatives across product launches, brand transitions, inbound strategy, and website excellence, while managing a team of 3-4 direct reports to maintain demand generation activities.
This role involves leading the go-to-market strategy for key communications products by creating high-quality product content, building conversion-focused assets, and owning product storytelling and GTM execution. Responsibilities also include defining ICPs, conducting competitive research, supporting pricing improvements, and creating sales enablement materials.
The Senior Software Engineer will make design decisions and technology recommendations to satisfy business requirements, while also designing and maintaining internal and external APIs. They will work autonomously in a collaborative environment and mentor other engineers.
This role is responsible for owning and scaling the end-to-end email lifecycle across Sinch Mailgun and Sinch Mailjet, driving engagement, retention, and revenue through strategic, data-driven email programs. Responsibilities include owning campaign creation from ideation to reporting, developing lifecycle strategy, and executing personalized GTM campaigns.
As a Solutions Engineer, you will enhance the sales process by articulating solution capabilities and designing tailored solutions for customers. You will also provide insights to Product teams based on customer feedback and market trends.
As a Technical Team Lead, you will work closely with the product lead to enable your engineering team to deliver high-quality solutions. You will provide technical leadership, manage a team of engineers, and ensure effective delivery of work from creation to production.
