You will lead cross-functional projects and drive strategic initiatives to transform the Customer Success team from a service-focused to a commercial-focused organization. This involves managing project lifecycles, analyzing data to improve NRR growth, and partnering with leadership to define customer segmentation and engagement strategies.
The Senior Director of Customer Success will lead a team to manage strategic accounts, focusing on net revenue retention, expansion, and executive-level advocacy. They will collaborate with cross-functional leaders to deliver a unified customer experience and influence product roadmaps based on strategic insights.
Manage a portfolio of complex enterprise voice accounts, serving as a trusted commercial and technical advisor while aligning Sinch solutions with customer objectives. Own account health, success plans, renewals, upsells, negotiations, and business reviews, while coordinating internal teams and pursuing growth opportunities with Sales.
The manager will own and scale relationships with top-tier VARs and MSPs to drive revenue growth across the cloud communications portfolio. They will lead joint go-to-market planning, co-selling initiatives, and channel enablement programs to accelerate market penetration.
The Channel Partner Manager will own and expand a portfolio of strategic channel partners to scale indirect sales across the cloud communications portfolio. They will lead joint go-to-market planning, co-selling initiatives, and partner enablement to drive measurable revenue growth.
The Sr Channel Partner Manager will own and scale relationships with top-tier TSDs to drive revenue growth across the cloud communications portfolio. Responsibilities include leading joint go-to-market planning, co-selling initiatives, and managing channel performance metrics.
The Project Manager II will lead complex, cross-functional messaging initiatives, including enterprise customer migrations and carrier integrations. They are responsible for managing project workflows, mitigating risks, and providing executive-level visibility into project health and timelines.
The Senior Business Operations Manager leads the rollout of new processes, tools, and automations while ensuring team adoption through documentation and training. This role also manages the knowledge base, tracks adoption metrics, and coordinates change management across global teams.
The Data Engineer builds and maintains data pipelines, automations, and internal tools to streamline workflows for customer-facing teams. They are also responsible for creating data models, dashboards, and reports to measure operational performance and process improvements.
The Onboarding Manager leads a team of Voice Onboarding Specialists to ensure the seamless end-to-end implementation of customer orders and network migrations. This role is responsible for managing team workflows, driving performance metrics, and fostering strong relationships with enterprise clients.
The Onboarding Specialist II manages a portfolio of customer implementation projects, serving as the primary point of contact to ensure a smooth transition and early platform adoption. They collaborate with cross-functional teams to drive value realization, maintain accurate records, and identify opportunities to improve onboarding workflows.
You will design, build, and maintain scalable backend services to process high-volume messaging traffic for fraud detection. The role involves collaborating with global teams to ensure system reliability, observability, and operational excellence.
The Site Reliability Engineer will manage global infrastructure, monitor key performance indicators, and collaborate with product teams to ensure system scalability. They will also automate routine processes, troubleshoot production issues, and maintain the health of distributed datastores.
You will embed with customer engineering teams to integrate Sinch's messaging, voice, and email APIs into complex production environments. You are responsible for leading technical delivery from discovery through to production stabilization and customer handoff.
The Sr. Solutions Engineer leads technical engagements for strategic accounts, gathering requirements and guiding a team of engineers to deliver scalable solutions. They act as a trusted advisor to clients while collaborating with internal product and account teams to ensure successful project execution.
Own enterprise customer tickets and incidents from triage through resolution and follow-up, serving as the primary technical contact and communicating proactively with customers. Coordinate with account teams and internal functions to improve service quality, prevent recurring issues, lead customer and incident reviews, and ensure new products and features are service-ready.
You will act as a trusted advisor to guide business customers through the migration from legacy APIs to modern platforms like Engage REST API. This involves conducting discovery calls, troubleshooting technical solutions, and managing the migration lifecycle to ensure successful cutovers.
The Finance Analyst will manage and optimize large volumes of financial data to produce accurate, timely reports for regional leadership. They will also collaborate with finance stakeholders to provide actionable business insights and maintain data quality across reporting cycles.
Lead the global commercial transformation by unifying regional GTM operations into a cohesive, AI-enabled hub and spoke model. Drive commercial excellence by establishing global governance, optimizing lead-to-cash processes, and providing strategic data-driven insights to senior leadership.
The SVP of Email will lead the Mailgun product area, owning the strategy, roadmap, and commercial outcomes to scale it as a durable growth business. They will also drive the integration of email offerings into the Sinch Build platform to enhance developer and customer experiences.
The Senior Account Manager will drive revenue growth by expanding product adoption and identifying new opportunities within a portfolio of strategic enterprise customers. They will act as a trusted advisor to build executive relationships and execute strategic growth plans that deliver measurable business value.
The Vice President of Policy Assurance will lead global teams responsible for KYC, product vetting, and traffic monitoring to ensure compliance with regional and product standards. They will drive operational efficiency by implementing AI-driven tools and managing departmental budgets to support a unified customer experience.
The Senior Incident Response Engineer leads the response to critical security incidents and performs advanced forensic analysis and threat hunting. This role also involves mentoring junior staff, refining incident response playbooks, and collaborating with cross-functional teams to improve security posture.
The Senior Account Executive is responsible for driving revenue growth within a portfolio of enterprise customers through product adoption and cross-selling. They will build executive relationships and execute strategic account plans to maximize customer lifetime value and deliver measurable business outcomes.
The Revenue Operations Manager will own the end-to-end sales compensation process, including annual planning, commission calculations, and monthly reporting. They will also lead process improvement initiatives and maintain data integrity across systems like Salesforce and compensation management platforms.
You will manage and grow strategic channel partner relationships by developing joint business plans and go-to-market strategies. Additionally, you will serve as a subject matter expert to help partners position and sell Sinch Voice solutions effectively.
The Senior Account Executive will drive revenue growth by leading complex sales strategies for enterprise voice and cloud communication solutions. They will act as a subject matter expert, partnering with cross-functional teams to engage stakeholders and close strategic business opportunities.
Design and optimize scalable data pipelines and modern data architectures to lead global data integration across products. Act as a technical reference to deliver high-quality ETL/ELT solutions and drive data-driven product evolution.
