You will design, build, and maintain scalable backend services to process high-volume messaging traffic for fraud detection. The role involves collaborating with global teams to ensure system reliability, observability, and operational excellence.
The Financial Analyst will support the Engage business segment by solving complex business problems and providing deep analytics. Key duties include managing financial models for revenue and gross profit forecasting while acting as a business partner to the product team.
The Site Reliability Engineer will manage global infrastructure, monitor key performance indicators, and collaborate with product teams to ensure system scalability. They will also automate routine processes, troubleshoot production issues, and maintain the health of distributed datastores.
You will embed with customer engineering teams to integrate Sinch's messaging, voice, and email APIs into complex production environments. You are responsible for leading technical delivery from discovery through to production stabilization and customer handoff.
You will be responsible for vetting customers, monitoring account activity, and investigating potential abuse or policy violations. Additionally, you will work with internal teams to resolve compliance issues and improve processes to keep the platform safe.
The Sr. Solutions Engineer leads technical engagements for strategic accounts, gathering requirements and guiding a team of engineers to deliver scalable solutions. They act as a trusted advisor to clients while collaborating with internal product and account teams to ensure successful project execution.
Own enterprise customer tickets and incidents from triage through resolution and follow-up, serving as the primary technical contact and communicating proactively with customers. Coordinate with account teams and internal functions to improve service quality, prevent recurring issues, lead customer and incident reviews, and ensure new products and features are service-ready.
The Customer Service Team Leader is responsible for guiding and supporting the team to ensure high-quality interactions and timely resolution of customer enquiries. They will monitor performance metrics, provide coaching, and manage daily operations to maintain a positive and effective team environment.
Provide technical leadership to product engineering squads to deliver secure, scalable, and high-quality messaging solutions. Lead the end-to-end architecture and delivery of complex systems while mentoring team members and championing best practices.
You will act as a trusted advisor to guide business customers through the migration from legacy APIs to modern platforms like Engage REST API. This involves conducting discovery calls, troubleshooting technical solutions, and managing the migration lifecycle to ensure successful cutovers.
The role involves providing first-line technical support for messaging products via email, phone, and chat while managing incidents in Zendesk. You will also assist with customer onboarding, provisioning, and collaborating with cross-functional teams to resolve complex technical issues.
The Finance Analyst will manage and optimize large volumes of financial data to produce accurate, timely reports for regional leadership. They will also collaborate with finance stakeholders to provide actionable business insights and maintain data quality across reporting cycles.
Lead end-to-end full-cycle recruiting for complex, high-impact roles while serving as a trusted advisor to hiring leaders. Collaborate with HR and business partners to develop sourcing strategies and ensure equitable, inclusive hiring practices.
You will design, build, and maintain cloud-based microservice infrastructure while automating operational tasks to ensure system reliability. Additionally, you will collaborate with cross-functional teams to define requirements and optimize datastore performance.
Oversee complex emergency services technical projects and initiatives to drive product development and innovation. Facilitate cross-functional collaboration between network planning, product management, and operations teams to ensure successful delivery.
The Senior Director will build and execute a growth strategy for the North American enterprise voice market, including developing the team and managing the sales pipeline. They will personally engage in strategic opportunities and lead cross-functional efforts to drive competitive displacement and long-term customer relationships.
Lead the global commercial transformation by unifying regional GTM operations into a cohesive, AI-enabled hub and spoke model. Drive commercial excellence by establishing global governance, optimizing lead-to-cash processes, and providing strategic data-driven insights to senior leadership.
The SVP of Email will lead the Mailgun product area, owning the strategy, roadmap, and commercial outcomes to scale it as a durable growth business. They will also drive the integration of email offerings into the Sinch Build platform to enhance developer and customer experiences.
The Senior Account Manager will drive revenue growth by expanding product adoption and identifying new opportunities within a portfolio of strategic enterprise customers. They will act as a trusted advisor to build executive relationships and execute strategic growth plans that deliver measurable business value.
The Vice President of Policy Assurance will lead global teams responsible for KYC, product vetting, and traffic monitoring to ensure compliance with regional and product standards. They will drive operational efficiency by implementing AI-driven tools and managing departmental budgets to support a unified customer experience.
You will design and build backend services for a conversational AI platform, including real-time infrastructure and platform integrations. Additionally, you will contribute to architectural evolution, mentor team members, and participate in on-call rotations to support production systems.
The VP of Marketing will own the global marketing strategy and growth agenda for the Mailgun Email API, driving demand, pipeline, and customer acquisition across segments. This role involves leading a digital-first marketing organization and partnering with product and sales teams to execute a cohesive go-to-market approach.
The Senior Incident Response Engineer leads the response to critical security incidents and performs advanced forensic analysis and threat hunting. This role also involves mentoring junior staff, refining incident response playbooks, and collaborating with cross-functional teams to improve security posture.
The Senior Account Executive is responsible for driving revenue growth within a portfolio of enterprise customers through product adoption and cross-selling. They will build executive relationships and execute strategic account plans to maximize customer lifetime value and deliver measurable business outcomes.
The Revenue Operations Manager will own the end-to-end sales compensation process, including annual planning, commission calculations, and monthly reporting. They will also lead process improvement initiatives and maintain data integrity across systems like Salesforce and compensation management platforms.
You will manage and grow strategic channel partner relationships by developing joint business plans and go-to-market strategies. Additionally, you will serve as a subject matter expert to help partners position and sell Sinch Voice solutions effectively.
The manager will lead paid advertising strategy across search, social, and display channels to drive both product-led growth and sales pipeline. They are responsible for optimizing campaign performance, managing budgets, and conducting systematic experimentation to maximize ROI.
The Senior Account Executive will drive revenue growth by leading complex sales strategies for enterprise voice and cloud communication solutions. They will act as a subject matter expert, partnering with cross-functional teams to engage stakeholders and close strategic business opportunities.
The Product Operations Manager serves as the operational backbone for 10DLC messaging products, driving consistency and strategic execution across the ecosystem. They act as a central hub bridging product strategy, technical delivery, and carrier compliance while managing KPIs and stakeholder relationships.
Respond to customer inquiries via online chat to troubleshoot issues and provide solutions for the SimpleTexting platform. Responsibilities include writing help documentation, escalating bugs to technical teams, and ensuring customer compliance with texting regulations.
Design and optimize scalable data pipelines and modern data architectures to lead global data integration across products. Act as a technical reference to deliver high-quality ETL/ELT solutions and drive data-driven product evolution.
The role serves as the primary escalation point for technical support issues related to Voice and Verification services. Responsibilities include managing service incidents, optimizing routing configurations, and collaborating with engineering teams to resolve complex technical challenges.
