Channel Partner Manager - Specialist, Voice

ABOUT SINCH 

Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

As a Channel Partner – Specialist, Voice at Sinch, you’ll help grow our Voice business through strategic partnerships with resellers, distributors, managed service providers, and other channel partners.

You’ll combine strong channel and commercial expertise with deep knowledge of enterprise Voice, telecommunications, and cloud communications. Working closely with our partners and internal sales teams, you’ll develop joint go-to-market strategies, uncover new revenue opportunities, and help partners confidently position Sinch Voice solutions with their customers.

You’ll be a trusted advisor to our partners and an internal Voice subject matter expert, bringing together partner insights, market knowledge, and commercial strategy to expand our reach and accelerate growth through the indirect channel.

What You'll Do

• Own and grow strategic channel partner relationships, developing joint business plans and go-to-market strategies that drive pipeline and revenue growth.

• Identify and develop partner-sourced and partner-influenced opportunities, working alongside partners and Sinch sales teams to advance new business and expansion opportunities.

• Serve as a Voice subject matter expert, helping partners understand, position, and sell Sinch Voice solutions based on customer needs and business value.

• Build trusted relationships across partner organizations, from executives and sales leaders to technical stakeholders and other key decision-makers.

• Partner across Sales, Solutions Engineering, Customer Success, Marketing, Product, and Partner Enablement to support complex opportunities and deliver strong partner and customer outcomes.

• Design and deliver partner enablement and training that builds expertise, strengthens solution positioning, and improves sales effectiveness.

• Use partner performance, pipeline, revenue data, and market intelligence to identify growth opportunities and inform partner strategy.

• Bring partner and market insights back into Sinch to help shape sales strategy, positioning, partner programs, and go-to-market execution.

• Represent Sinch at partner events, industry conferences, and strategic customer engagements while ensuring partners operate in alignment with Sinch's program requirements and standards.

REQUIREMENTS

• Minimum of 5 years related experience with a bachelor's degree; or 3 years and a master's degree; or a PhD without experience; or equivalent experience.

• Proven success building and growing channel partnerships and driving measurable pipeline and revenue through indirect or partner-led sales motions.

• Strong expertise in enterprise Voice, telecommunications, CPaaS, cloud communications, or a closely related technology market, with the ability to translate complex solutions into clear customer and business value.

• Strong understanding of channel economics, partner business models, indirect sales cycles, and go-to-market strategies.

• Consultative selling and business development skills, with the ability to uncover customer needs and connect them to the right solutions.

• Strong business and analytical acumen, including experience using pipeline, forecasting, partner performance data, and CRM tools to inform decisions.

• Ability to influence and lead across partner and internal teams without direct authority.

• Excellent executive communication, presentation, negotiation, and relationship management skills.

• Experience enabling partners and internal sales teams on Voice solutions and related industry use cases.

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.

OUR HIRING PROCESS 

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. 

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. 

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. 

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. 

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. 

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. 

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. 

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

• TREAT YOURSELF: We offer discounts on retail, entertainment and more through our Reward+ program.

The estimated total annual on-target earnings (OTE) for this role are $167,273 - $209,091. The annual starting base salary for this position is $92,000 - $115,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications. In addition to base salary, this position is eligible to participate in the Company’s commission plan, with a target commission opportunity equal to 82% of annualized base salary, subject to the terms of the applicable commission plan. 

This role will be accepting applications until September 1, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation process.