The Technical Services Manager oversees daily service desk operations, providing technical leadership and ensuring high-quality service delivery across global regions. This role is responsible for managing team performance, maintaining SLAs, and fostering a culture of exceptional client care.
The Project Manager is responsible for the planning, coordination, and delivery of Sage X3 implementations while maintaining strong client relationships. They act as the primary liaison between clients and internal teams to ensure projects are delivered on time, within budget, and according to business requirements.
The Systems Learning Specialist develops and delivers training programs to support employee readiness and technology adoption across various business systems. They create engaging learning materials and partner with stakeholders to transform system requirements into effective learning experiences.
The Senior Accountant will manage payroll processing, reconciliations, and compliance while supporting payment processing and contract accounting analysis. This role is responsible for ensuring accurate recording of payroll liabilities and assisting with month-end close activities.
The Client Experience Manager is responsible for managing a portfolio of managed services clients to drive retention, service adoption, and long-term relationship growth. They act as a strategic partner by leading business reviews, mitigating risks, and coordinating cross-functional teams to ensure service alignment.
The consultant will analyze client business processes to design and implement efficient Sage X3 ERP solutions. They will also manage project delivery, support the sales team with demos and proposals, and maintain ongoing client relationships.
Lead complex Sage Intacct implementations from discovery through go-live, serving as a strategic advisor to clients. Collaborate with internal teams to translate business requirements into scalable financial solutions and ensure successful project delivery.
The Systems Engineer is responsible for implementing networking technologies, configuring equipment, and providing second-level technical support to clients. They also act as a project resource to resolve escalated service tickets and maintain operational documentation.
The Consulting Manager leads the people, client experience, and service delivery operations for the Managed Services practice. They are responsible for ensuring 24x7 operational excellence, managing financial performance, and fostering a high-performing team culture.
Lead and coach a high-performing sales team across the U.S. and Canada to achieve ambitious new business revenue targets. Manage the end-to-end sales pipeline, including lead generation, product demonstrations, contract negotiation, and accurate revenue forecasting.
The Manager, M&A Integration leads the operational integration of acquired businesses, coordinating cross-functional teams to ensure successful embedding into the company's operating model. This role manages the entire integration lifecycle, from due diligence support through to long-term operational stabilization and objective achievement.
The Senior Manager/Director provides strategic leadership for the integration of Managed Services acquisitions from due diligence through operational maturity. This role is responsible for developing scalable integration methodologies, governance structures, and leading complex business transformation initiatives across multiple workstreams.
The Team Manager leads and manages a team of service professionals to ensure high-quality project delivery, client satisfaction, and retention. They are also responsible for driving service revenue, managing project budgets, and fostering professional development within their team.
The Senior Support Consultant will triage and resolve complex Sage Intacct support requests while maintaining high levels of client satisfaction. They will also collaborate with internal teams to document knowledge, provide coaching, and ensure adherence to service level agreements.
The Director of AI Services will build and lead the client-facing AI and data practice, owning the strategy, service portfolio, and business growth. They will lead engagements from discovery to deployment while serving as a senior advisor to client executives to drive measurable business value.
The AI Enablement Trainer will design and deliver AI training, workshops, and executive briefings to help clients achieve measurable business results. They will also collaborate with internal teams to identify AI opportunities and educate clients on responsible AI practices.
The Director of AI Transformation is responsible for reimagining core business workflows to integrate AI and deploying a digital workforce of virtual workers. This role focuses on driving operating leverage through capacity creation, cycle time reduction, and quality improvement across all business units.
Develop and manage industry-specific business solutions for the process manufacturing sector, bridging the gap between market needs and technology delivery. Oversee the entire offering lifecycle, including market research, pricing, go-to-market execution, and sales enablement.
Lead the internal technology organization to ensure the reliability, security, and scalability of business applications and infrastructure. Partner with executive leadership to align technology investments with business objectives and oversee cybersecurity and vendor relationships.
The Practice Director is responsible for developing strategic plans to maximize revenue and managing client relationships. They also mentor the team and ensure effective communication and performance monitoring.
