The Systems Engineer is responsible for implementing and supporting networking technologies, configuring equipment, and providing second-level technical support to clients. They also manage project resources, maintain operational documentation, and ensure timely resolution of service tickets.
The Technical Account Manager is responsible for managing client relationships, ensuring high satisfaction, and driving retention. They also focus on revenue expansion through upsell and cross-sell opportunities within the existing client base.
Lead complex Sage Intacct implementations from discovery through go-live, serving as a strategic advisor and functional expert for clients. Collaborate with internal teams to ensure successful project delivery, provide training, and support pre-sales activities.
Lead end-to-end project management for operational, business application, and integration initiatives across the organization. Coordinate cross-functional teams to ensure successful delivery of technology projects that drive measurable business value.
The Technical Services Manager oversees daily service desk operations, providing technical leadership and ensuring high-quality service delivery across global regions. This role is responsible for managing team performance, maintaining SLAs, and fostering a culture of exceptional client care.
The Client Experience Manager is responsible for managing a portfolio of managed services clients to drive retention, service adoption, and long-term relationship growth. They act as a strategic partner by leading business reviews, mitigating risks, and coordinating cross-functional teams to ensure service alignment.
The Consulting Manager leads the people, client experience, and service delivery operations for the Managed Services practice. They are responsible for ensuring 24x7 operational excellence, managing financial performance, and fostering a high-performing team culture.
Lead and coach a high-performing sales team across the U.S. and Canada to achieve ambitious new business revenue targets. Manage the end-to-end sales pipeline, including lead generation, product demonstrations, contract negotiation, and accurate revenue forecasting.
The Director of AI Services will build and lead the client-facing AI and data practice, owning the strategy, service portfolio, and business growth. They will lead engagements from discovery to deployment while serving as a senior advisor to client executives to drive measurable business value.
The AI Enablement Trainer will design and deliver AI training, workshops, and executive briefings to help clients achieve measurable business results. They will also collaborate with internal teams to identify AI opportunities and educate clients on responsible AI practices.
The Director of AI Transformation is responsible for reimagining core business workflows to integrate AI and deploying a digital workforce of virtual workers. This role focuses on driving operating leverage through capacity creation, cycle time reduction, and quality improvement across all business units.
The Practice Director is responsible for developing strategic plans to maximize revenue and managing client relationships. They also mentor the team and ensure effective communication and performance monitoring.
