You will manage approximately 30 customer cases daily across chat, email, and phone, resolving technical issues related to hospitality software integrations. Additionally, you will leverage AI tools to optimize investigation workflows and provide clear, actionable solutions to hotel teams.
You will own the architectural standards and engineering agents for the payment interfaces team to ensure coherent payment experiences across multiple providers. You will also remain hands-on with complex technical migrations and build AI-driven solutions to automate customer support for payment issues.
Design and implement a comprehensive SOX and internal controls framework from the ground up across financial, operational, and technology domains. Lead testing, remediation, and independent verification while collaborating with cross-functional teams to ensure audit-readiness and regulatory compliance.
Design and implement a comprehensive SOX and internal controls framework from the ground up to support company growth. Lead testing, remediation, and independent verification of controls across financial, operational, and technology functions.
You will own the technical accounting for revenue recognition across SaaS and fintech products while setting standards for the wider finance team. Additionally, you will lead the revenue close process, manage team members, and ensure audit readiness through robust internal controls.
You will own the technical accounting for revenue recognition across SaaS and fintech products while setting standards for the wider finance team. Additionally, you will lead the revenue close process, manage team members, and ensure audit readiness through robust internal controls.
You will own the incentive compensation strategy, plan architecture, and payout governance for the global go-to-market organization. This includes modeling plan costs, managing commission calculations, and ensuring plans drive desired performance behaviors.
You will serve as the single accountable owner for incentive compensation strategy, design, and payout governance across the go-to-market organization. This involves modeling plan costs, managing commission calculations, and ensuring plans drive desired performance behaviors.
You will own the customer relationship from handover to go-live, guiding hotels through setup, training, and rollout to ensure the platform is effectively adopted. You will manage multiple concurrent implementations while diagnosing integration issues and keeping internal teams like Sales and Support aligned.
Manage the end-to-end customer onboarding process from handover to go-live, ensuring successful product configuration and adoption. Coordinate across internal teams including Sales, Support, and RevOps to deliver seamless implementations for mid-market and enterprise clients.
You will own the end-to-end technical implementation and operational health for a specific product area, acting as a third-tier escalation point for complex customer issues. You will also collaborate with Product and R&D teams to translate customer feedback into product improvements and maintain high-quality knowledge base documentation.
Build and manage a self-sourced outbound pipeline across a West Coast territory, selling to independent hotels and small groups, primarily in Northern California. Lead full-cycle sales, navigate multi-stakeholder buying committees, maintain disciplined prospecting and forecasting practices, and use AI to support research and personalized outreach.
The Business Development Representative will conduct multi-channel outbound prospecting to hotel operators to build a qualified sales pipeline. They will also track activity, report metrics, and provide market intelligence to the regional commercial team.
You will own a territory, manage full-cycle sales deals, and build strategic growth plans while mentoring other sales managers. You are also expected to leverage AI to redesign territory workflows and improve team productivity.
You will own and deliver a sales quota across the APAC territory by managing strategic deals and building a robust pipeline. Additionally, you will act as a technical sales partner to hoteliers, providing expertise on operations and systems while mentoring newer sales colleagues.
You will design and deliver a consultative sales enablement function for the onboarding team to identify and qualify expansion revenue opportunities. This involves building coaching programs, developing AI-assisted playbooks, and partnering with Sales and RevOps to optimize the handoff process.
You will own the end-to-end product and engineering strategy for the Back of House domain, leading globally distributed teams to deliver high-performance, scalable solutions. You will also drive the integration of AI into core systems while maintaining high reliability and technical standards across the platform.
You will serve as the founding analytics engineer for the Finance department, designing and maintaining scalable data infrastructure and ETL pipelines. You will collaborate with Finance leadership to translate business requirements into technical implementations that drive operational efficiency and strategic decision-making.
You will own the architecture, agents, and skills that enable builders to ship high-quality work efficiently within an agentic-first engineering model. You will also stay hands-on with complex technical challenges, including system-wide refactors and migrations.
You will be responsible for building a qualified sales pipeline through multi-channel outbound prospecting to hotel operators on the East Coast. This involves conducting research, managing sequences, and converting conversations into discovery meetings for the Account Executive team.
You will design and ship production-grade AI automation to replace manual processes within the GTM commercial stack. This involves working directly with GTM teams to understand their workflows and architecting reliable, secure systems using tools like Salesforce, HubSpot, and Databricks.
You will own the end-to-end lifecycle of GTM systems, including scoping, building, and maintaining AI-powered pipelines and automation tools. You will act as a first responder for production systems while managing vendor relationships and ensuring high data quality across the commercial stack.
Take end-to-end ownership of product initiatives from problem definition to production, focusing on AI-native features and product-led growth. Lead the design of scalable systems and mentor other engineers to adopt modern development practices.
