Manage approximately 30 customer cases daily across chat, email, and phone, resolving technical issues end-to-end. Investigate root causes, document findings, and utilize AI tools to optimize case handling and improve team workflows.
The PayOps Analyst monitors payment flows, manages incidents, and provides insights to ensure accurate and timely merchant payouts. They also improve operational systems and playbooks while leveraging AI tools to enhance efficiency and scalability.
You will own the full product strategy for the Distribution tribe, specifically leading the development of a native Channel Manager experience. This involves managing complex API architectures, ensuring zero disruption for existing customers, and aligning cross-functional teams across commercial and engineering domains.
You will take end-to-end ownership of product initiatives within the Acquiring domain, from problem definition and prototyping to shipping and iteration. You will design and implement systems for payment acceptance and reporting while leveraging AI to accelerate development processes.
Lead the Tier 4 Product Support team to resolve complex escalations and bridge the gap between customer feedback and R&D product roadmaps. Manage a team of subject matter experts while building AI-powered tools to improve support efficiency and product quality.
You will design and deliver a consultative sales enablement function for the onboarding team to identify and qualify expansion revenue opportunities. This involves building coaching programs, developing AI-assisted playbooks, and partnering with Sales and RevOps to optimize the handoff process.
The Business Development Representative will manage outbound prospecting to hotel decision-makers to build a qualified sales pipeline. They will utilize multi-channel outreach and AI tools to secure discovery meetings for the Account Executive team.
You will own the end-to-end product and engineering strategy for the Back of House domain, leading globally distributed teams to deliver high-performance, scalable solutions. You will also drive the integration of AI into core systems while maintaining high reliability and technical standards across the platform.
Manage the end-to-end commercial relationship for strategic global hospitality brands, including RFP proposals, executive pitches, and post-signature account growth. Drive the adoption of Fintech products and utilize data-driven insights to optimize payment performance and revenue.
You will serve as the founding analytics engineer for the Finance department, designing and maintaining scalable data infrastructure and ETL pipelines. You will collaborate with Finance leadership to translate business requirements into technical implementations that drive operational efficiency and strategic decision-making.
You will manage the end-to-end commercial relationship for strategic global accounts, driving fintech product adoption and revenue growth. This involves creating executive-level proposals, tracking payment KPIs, and collaborating cross-functionally to resolve complex issues.
You will own the architecture, agents, and skills that enable builders to ship high-quality work efficiently within an agentic-first engineering model. You will also stay hands-on with complex technical challenges, including system-wide refactors and migrations.
The Director will own the end-to-end onboarding and customer success operations for North America, ensuring high-quality implementations and healthy long-term client relationships. They are responsible for driving Net Revenue Retention (NRR) and scaling the regional leadership team while integrating AI-powered systems into daily operations.
You will be responsible for building a qualified sales pipeline through multi-channel outbound prospecting to hotel operators on the East Coast. This involves conducting research, managing sequences, and converting conversations into discovery meetings for the Account Executive team.
You will own the strategy and execution of multi-channel demand generation campaigns to drive pipeline and revenue. This involves collaborating with sales and marketing teams to optimize buyer journeys through SEM, SEO, email, and social channels.
You will own and evolve the infrastructure as code and CI/CD pipelines across a multi-cloud environment to support engineering teams. Additionally, you will modernize legacy infrastructure and implement AI-assisted automation to improve platform reliability and security.
You will lead the product marketing and market research functions, defining the strategic positioning and go-to-market execution across the Mews portfolio. Additionally, you will own customer insights and competitive intelligence to influence senior leadership decisions and drive commercial outcomes.
The Director of Product Marketing and Market Research will lead the product marketing team and own the market research and customer insights function. They are responsible for defining global product marketing strategy, driving product adoption, and translating market intelligence into actionable business insights for senior leadership.
The Director of Product Marketing and Market Research will lead the product marketing team and own the research and customer insights function to drive product adoption and commercial outcomes. This role involves defining global go-to-market strategies, building competitive intelligence disciplines, and serving as a key advisor to senior leadership.
Manage and develop a high-performing Customer Success team across the DACHEE region while driving commercial outcomes like retention and expansion. Build and implement scalable AI-powered systems to monitor customer health and improve operational efficiency.
You will design and implement security capabilities, embedding automated checks into engineering pipelines to ensure secure development. You will also own cloud security controls on Azure and build application security tooling to identify vulnerabilities in code and third-party dependencies.
You will design and ship production-grade AI automation to replace manual processes within the GTM commercial stack. This involves working directly with GTM teams to understand their workflows and architecting reliable, secure systems using tools like Salesforce, HubSpot, and Databricks.
You will own the end-to-end lifecycle of GTM systems, including scoping, building, and maintaining AI-powered pipelines and automation tools. You will act as a first responder for production systems while managing vendor relationships and ensuring high data quality across the commercial stack.
You will own a full-cycle outbound pipeline for independent hotels across the Northeast territory, managing multi-stakeholder deals from prospecting to close. You will also leverage AI tools to optimize research and messaging while maintaining disciplined territory and pipeline management.
You will own the product and regulatory legal remit, leading a specialist team to provide guidance on fintech and SaaS product development. This involves embedding with product and engineering teams to surface and resolve legal risks early in the design and release lifecycle.
You will own the product and regulatory legal remit, providing hands-on guidance to product and engineering teams on complex fintech and SaaS matters. Additionally, you will build and manage a specialist legal pod while integrating AI to streamline legal support and operational efficiency.
Build and maintain the division's shared design foundation, including the design system, architectural standards, and research engines. Act as a force-multiplier for the VP to solve complex cross-tribe design problems and encode judgment into reusable systems.
Take end-to-end ownership of product initiatives from problem definition to production, focusing on AI-native features and product-led growth. Lead the design of scalable systems and mentor other engineers to adopt modern development practices.
