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The Senior Account Manager will oversee day-to-day operations for retail loyalty accounts, serving as the primary client contact and coordinating cross-functional teams. They are responsible for executing account plans, managing program configurations, and ensuring all commitments are delivered with excellence.
Join a National Top Workplace
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.
Join Us from Anywhere
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:
· Flexible Time Off to recharge when needed
· Nine Company-Wide Holidays
· A diverse suite of benefits prioritizing your growth, development, and personal well-being
Discover more about our perks and benefits here.
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.
Travel Requirements:
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.
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You're the reason our clients' loyalty programs run like clockwork. As Sr. Account Manager, you'll run day-to-day operations across one or more of Kobie's retail accounts, own client communication and coordination, and rally cross-functional teams to deliver on every commitment. This is where great Client Services careers are built.
In the Retail Vertical, this means:
You'll partner with some of the most recognized names in retail, where loyalty is a frontline growth engine. Programs run across stores, apps, and ecommerce, and members expect every point, offer, and reward to work seamlessly wherever they shop. You'll navigate high-volume promotional calendars, peak seasons where execution can't miss, program models from tiers to co-brand cards to paid memberships, and a fiercely competitive market where every retailer is fighting for share of wallet. The work moves fast, the stakes are visible, and the results show up in the business.
Day-to-day client partnership: Be the client's primary contact for program management, with proactive communication and a planning cadence they can count on.
Flawless execution: Turn account plans and roadmaps into delivered work, on time and with excellence, and keep every commitment visible.
Program operations: Manage program configuration such as earn rules and logic, and support offer planning, measurement, and reporting.
Cross-functional coordination: Guide Kobie and client teams across workstreams, set clear expectations, and follow through until the work lands.
Early signals: Spot risk, shifting priorities, and unmet needs, and raise them before they become issues.
Commercial support: Track contract milestones and support accurate, on-time billing.
5+ years in marketing, loyalty, or account management, ideally client-facing.
Proven ability to juggle multiple accounts and priorities without losing the detail.
Technical acumen: you understand how platforms fit into a martech ecosystem and how features bring marketing ideas to life.
Clear, confident written and verbal communication.
Foundational financial and data analysis skills.
Bachelor's degree in marketing or a related field.
Ability to travel up to 15%
Bonus Points
Retail industry experience
SaaS or loyalty platform experience, plus CRM and promotional marketing.
Familiarity with tools like Jira, Workfront, and Google Analytics.
Where this role leads: Associate Director, Client Services, where you move from running the program to shaping it.
Who we are As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty.
A place for all We celebrate and embrace diversity at Kobie!
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law.
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values.
Ready to join us? If you’re ready to make an impact and grow in a supportive, innovative environment, we’d love to hear from you. Apply today and join the best and brightest in loyalty!
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