The Senior Business Support Service Analyst will lead requirements gathering, process improvements, and change management for government contact centres. This role acts as a liaison between business areas and technical teams to implement AI-enabled solutions and ensure service standards are met.
The IT Procurement Analyst is responsible for managing procurement projects and contracts within an assigned IT portfolio while ensuring compliance with government policies. They also conduct data analysis, provide mentorship to team members, and collaborate with stakeholders to drive operational excellence.
The advisor serves as the first point of contact for inquiries regarding Employment Standards legislation, workplace rights, and complaint processes. They are responsible for providing accurate advice, documenting client interactions, and supporting investigations while maintaining high service standards.
The Wireline Services Analyst provides operational and technical support for VoIP, Microsoft Teams Phone, and unified communication services. This role involves coordinating with vendors, managing service requests, and contributing to telecom process improvements and modernization initiatives.
Design and build end-to-end full stack geospatial applications while leveraging AI to accelerate delivery and improve quality. Provide hands-on technical leadership by mentoring developers, setting engineering standards, and ensuring the reliability and sustainability of production systems.
Deliver technical analysis, design, and operations for secure and resilient enterprise messaging services. Lead the implementation and continuous improvement of IMT services while ensuring alignment with government ICT standards.
Develop, maintain, and enhance enterprise applications and databases to support critical government services. Collaborate with business partners to design secure, high-quality technical solutions and ensure compliance with data governance standards.
The Data Analyst gathers, cleans, and maintains large volumes of contact centre data to enable data-driven decision-making and AI-enabled tools. They develop automated dashboards and reports to provide actionable insights into client journeys and service interactions.
Assess applications for various health and funeral benefit programs to determine eligibility based on complex legislation and policies. Perform contact center duties to provide program information and resolve issues for internal and external stakeholders.
Develop, support, and evolve enterprise platform services to enable critical government programs and services. Lead platform architecture, strategic planning, and operational excellence while mentoring analysts and collaborating with stakeholders.
Support the operation, maintenance, and enhancement of enterprise technology platforms to enable government services. Collaborate with cross-functional teams to resolve technical incidents and develop scalable, reusable solutions.
Lead the strategy, governance, and operational oversight of enterprise platforms, specifically Microsoft Dynamics and ServiceNow, within a one-government model. Manage a multidisciplinary team to deliver secure, scalable digital services while aligning with enterprise architecture and business priorities.
Support the operation, maintenance, and enhancement of enterprise technology platforms to enable government services. Collaborate with cross-functional teams to resolve technical incidents and develop scalable, reusable solutions within an agile environment.
Lead the delivery, performance, and evolution of a critical geospatial technology portfolio supporting government ministries. Oversee the end-to-end lifecycle of integration services, including production operations, vendor management, and technical governance.
Design, implement, and provide operational support for secure and scalable cloud and on-premises web hosting services. Apply ITIL practices to maintain service reliability and collaborate with stakeholders to enhance service delivery.
Design, implement, and maintain the Knowledge Base environment to ensure information is accurately captured and accessible. Develop KM governance frameworks and lead continual service improvement initiatives to enhance service delivery.
Lead the design and implementation of security architecture and DevSecOps frameworks to protect the Government of Alberta's digital services. Provide subject matter expertise in secure application development and conduct security reviews across various cloud platforms.
