Senior Platform Services Analyst & Platform Services Analyst
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AI Summary
Job Information
Job Title: Senior Platform Services Analyst & Platform Services Analyst
Job Requisition ID: 84643
Ministry: Technology and Innovation
Location: Greater Edmonton or Calgary Area (Remote)
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: July 8, 2026
Classification:
• Opted Out & Excluded Systems Analyst Level 2
• Opted Out & Excluded Systems Analyst Level 3
Salary:
• Systems Analyst 2: $3,189.98 - $4,379.96/ Biweekly ($83,258 - $114,316/ Yearly)
• Systems Analyst 3: $3,847.03 - $5,095.52/ Biweekly ($100,407 - $132,993/ Yearly)
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service
Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.aspx.
The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great. Join us!
Role Responsibilities
Build the Platforms That Power Government Services!
Are you passionate about technology, innovation, and delivering reliable digital services?
Join the Business and Technology (BTO) branch and play a key role in shaping, supporting, and evolving enterprise platforms that enable critical services across the Government of Alberta.
We are seeking both a Senior Platform Services Analyst and a Platform Services Analyst to help drive platform excellence, service reliability, and continuous improvement.
Platform Services Analyst
As a Platform Services Analyst, you will contribute to the development, enhancement, and ongoing support of enterprise platform services. Working closely with technical teams and business partners, you will help implement solutions, maintain service reliability, and support the delivery of platform capabilities that enable government programs and services.
Responsibilities
Some of the responsibilities of this position include, but are not limited to:
- Support platform development, configuration, upgrades, and enhancements.
- Assist with implementing and maintaining platform services, tools, and technical documentation.
- Monitor platform performance and contribute to troubleshooting and issue resolution.
- Support service delivery while ensuring compliance with government standards, policies, and security requirements.
- Participate in project initiatives, testing activities, and service improvement efforts.
- Collaborate with stakeholders to understand business needs and support effective technology solutions.
- Contribute to agile teams and support the successful delivery of platform-related projects and services.
Please click on this link to view the job description for this Platform Services Analyst position.
Role Responsibilities
Senior Platform Services Analyst
As a Senior Platform Services Analyst, you will provide technical leadership for enterprise platform services, ensuring platform architecture, standards, and roadmaps support current and future business needs. You will lead complex initiatives, guide platform strategy, influence solution design, and collaborate with stakeholders across government to deliver secure, scalable, and sustainable technology solutions.
Responsibilities
Some of the responsibilities of this position include, but are not limited to:
- Lead platform architecture, standards development, and strategic platform planning.
- Provide expert advice on platform capabilities, solution design, and technology recommendations.
- Oversee platform upgrades, enhancements, and service improvements.
- Ensure platform services align with government standards, security requirements, and industry best practices.
- Lead complex projects and cross-functional initiatives involving multiple stakeholders.
- Drive operational excellence through monitoring, troubleshooting, service optimization, and continuous improvement.
- Mentor analysts, provide technical leadership, and support agile team delivery.
Please click on this link to view the job description for Senior Platform Services Analyst position.
Future-Focused Skills Matter
Success in these roles requires curiosity, adaptability, and a willingness to embrace emerging technologies. Knowledge of, experience with, and an interest in leveraging automation, data analytics, and artificial intelligence (AI) are critical to enhancing service delivery, improving efficiency, and supporting innovative digital solutions.
APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
Some of the competencies critical for this position are:
- Agility: Proactively incorporates change into processes. Creates opportunities for improvement. Is aware of and adapts to changing priorities. Remains objective under pressure and supports others to manage their emotions. Proactively explains impact of change on roles and integrates change in existing work. Readily adapts plans and practices.
- Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset. Credits others and gets talent recognized. Promotes collaboration and commitment.
- Develop Networks: Leverages relationships to build input and perspective. Looks broadly to engage stakeholders. Open to perspectives towards long-term goals. Actively seeks input into change initiatives. Maintains stakeholder relationships.
- Creative Problem Solving: Engages the community and resources at hand to address issues. Engages perspective to seek root causes. Finds ways to improve complex systems. Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.
- Systems Thinking: Considers inter-relationships and emerging trends to attain goals. Seeks insight on implications of different options. Analyzes long-term outcomes, focus on goals and values. Identifies unintended consequences.
- Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
- Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
Qualifications
Requirements:
For Systems Analyst 2:
- University graduation in Computer Sciences, Information Technology or a related field.
- 2 years of related experience.
Equivalencies:
- A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and four (4) years related experience; or
- A related one-year certificate from a recognized institution and five (5) years related experience.
For Systems Analyst 3:
- University graduation in Computer Sciences, Information Technology or a related field.
- 4 years of related experience.
- Demonstrated experience leading large-scale, complex projects and strategic initiatives from planning through to successful delivery.
- Proven experience leading and empowering diverse teams of professionals to achieve high-performance outcomes and organizational objectives.
Equivalencies:
- A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and six (6) years related experience; or
- A related one-year certificate from a recognized post-secondary institution and seven (7) years related experience.
Required for both the positions:
- Experience supporting a broad range of enterprise technologies and platforms.
- Experience supporting application infrastructure and/or software development environments.
- Experience facilitating changes to business processes and policies to meet evolving operational requirements.
- Knowledge of Alberta Government goals, strategies, priorities, and initiatives, particularly as they relate to Technology and Innovation.
- Knowledge of ministry mandates, business plans, and operational objectives.
- Knowledge of privacy, security, and information management legislation and standards.
- Proficiency with standard business productivity and collaboration software.
Assets:
- Certification in ServiceNow, Microsoft Dynamics, NICE inContact, or other equivalent enterprise platform technologies
- ITIL Foundation certification.
- Certification in SAFE, Scrum, or other Agile methodologies.
- Broad understanding of enterprise technical environments and system interdependencies.
- Experience using artificial intelligence (AI) tools and technologies in a business environment is preferred.
- Experience in developing professional presentations, training materials, and deliver effective training sessions.
- Strong verbal and written communication, consultation, presentation, and stakeholder engagement skills.
- Ability to communicate complex technical concepts to diverse audiences, including senior leaders.
- Strong analytical, critical thinking, problem-solving, troubleshooting, and decision-making skills.
- Sound technical aptitude and business acumen, with the ability to balance business needs and organizational objectives.
- Proven ability to collaborate effectively, build strong relationships, mentor team members, and support continuous improvement.
- Ability to manage competing priorities and deliver high-quality results within established timelines.
Minimum recruitment standards outline the minimum education and experience required for appointments to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
Notes
Term of Employment: Permanent, Full-time positions
Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday
Location: Greater Edmonton or Calgary area (Remote)
These positions are eligible for remote work within the Greater Edmonton or Calgary areas; however, candidates must reside in one of these locations to be considered for remote work eligibility.
Final candidates may be required to undergo a security screening.
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Links and information on what the GoA have to offer to prospective employees.
- Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
- Public Service Pension Plan (PSPP) - https://www.pspp.ca.
- Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
- Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
- Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
- Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
- Positive workplace culture and work-life balance.
- Leadership and mentorship programs.
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at Michelle.Elliott@gov.ab.ca.
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