Manager, Platform Services

Role Responsibilities

Lead Enterprise Platforms. Enable Intelligent Government Services!

Shape the future of digital government by driving enterprise platform strategy, innovation, and service excellence across the Government of Alberta.

As the Manager, Platform Services, you will provide strategic leadership, governance, and operational oversight for enterprise platform capabilities across the Microsoft Dynamics and ServiceNow ecosystems within a “one-government” IMT model.

You will lead a multidisciplinary team responsible for the design, development, configuration, integration, and support of enterprise platforms, ensuring alignment with business priorities, enterprise architecture, and modern digital service standards.

Reporting to senior IMT leadership, you will work closely with ministry partners, architects, vendors, and cross-government stakeholders to deliver secure, scalable, and reusable platform solutions that enable end-to-end digital services.

Responsibilities
Some of the responsibilities of this position include, but are not limited to:

Strategy & Governance

• • Lead platform strategy and roadmap development aligned with business priorities and enterprise direction.
  • Oversee intake, assessment, and prioritization of platform initiatives and enhancements.
  • Promote the use of AI, automation, and emerging technologies to improve service delivery and efficiency.
  • Ensure alignment with enterprise architecture, policies, and cross-government IMT standards.

Delivery & Service Management

• • Oversee end-to-end change, release, and deployment activities ensuring controlled and reliable service delivery.
  • Manage planning, prioritization, and coordination of platform enhancements, testing, and implementations.
  • Monitor delivery performance, adjusting scope, resources, and timelines to meet commitments.
  • Ensure compliance with ITSM practices, including incident, problem, and change management.

Leadership & Stakeholder Engagement

• • Lead, coach, and develop a blended team of employees and contractors.
  • Manage workload allocation, performance, and capability development.
  • Build trusted relationships with business partners and provide strategic technology advice.
  • Collaborate across government and with vendors to deliver integrated solutions.

Vendor & Governance Oversight

• • Lead procurement and contract management for external resources.
  • Participate in governance forums, architecture reviews, and standards development.
  • Ensure vendor performance, compliance, and delivery quality.

Future-Focused Leadership
Success in this role requires a strong interest in Artificial Intelligence (AI) and automation. Leaders who leverage emerging technologies to drive smarter, faster, and more efficient services will thrive in this environment.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Some of the competencies critical for this position are:

• Agility: Proactively incorporates change into processes. Creates opportunities for improvement. Is aware of and adapts to changing priorities. Remains objective under pressure and supports others to manage their emotions. Proactively explains impact of change on roles and integrates change in existing work. Readily adapts plans and practices.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset. Credits others and gets talent recognized. Promotes collaboration and commitment.
• Develop Networks: Leverages relationships to build input and perspective. Looks broadly to engage stakeholders. Open to perspectives towards long-term goals. Actively seeks input into change initiatives. Maintains stakeholder relationships.
• Creative Problem Solving: Engages the community and resources at hand to address issues. Engages perspective to seek root causes. Finds ways to improve complex systems. Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.

Qualifications

Requirements:

• University graduation in Computer Sciences, Information Technology or a related field.
• 4 years of experience in MS Dynamics and/or ServiceNow and the practical use and implementation of the technologies or use of similar technologies.
• Minimum of 2 years of experience in a management/leadership position leading high performing technical teams with critical 24x7 operation support.
   

Equivalencies:  Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education

Assets:

• ITIL Foundation certification.
• Experience managing operational and project budgets, including forecasting, cost control, and vendor financial oversight.
• Experience managing vendors and system integrators, including contract oversight, performance management, and delivery accountability.
• Experience leading enterprise-wide transformation initiatives across multiple business areas.
• Strong understanding of IT service management (ITSM), IT operations (ITOM), or enterprise service management (ESM) practices.
• Experience aligning technology solutions to business strategy and ministry priorities.
• Demonstrated ability to influence executive stakeholders and drive decision-making.
• Experience in performance management, coaching, and developing technical teams.
• Experience with IT governance, risk management, and security practices (e.g., STRA, PIA, compliance frameworks).
• Experience operating and governing enterprise platforms, including service ownership, lifecycle management, and platform standards.
• Experience in process development, service design, and organizational change management.
• Experience developing stakeholder engagement strategies and securing buy-in through to execution.
• Advanced experience leading large and complex initiatives involving multiple Ministry, Sector, and Enterprise stakeholders with competing priorities.
• Knowledge of, or ability to quickly gain knowledge of, the business plans, mandates, and strategic priorities of TSO (Technology Support & Operations).
• Ability to assess the impact of policy and technology changes on services.
• Ability to manage competing priorities.
• Experience in or a strong understanding of AI technologies and trends, with the ability to identify, adopt, and leverage AI-driven solutions to enhance operational efficiency, and innovation.

Minimum recruitment standards outline the minimum education and experience required for appointments to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent, Full-time position

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Greater Edmonton or Calgary area (Remote)

This position is eligible for remote work within the Greater Edmonton or Calgary areas; however, candidates must reside in one of these locations to be considered for remote work eligibility.

Final candidates may be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.