Employment Standards Contact Centre Advisor

Role Responsibilities

As the Employment Standards Contact Centre Advisor, you will be the first point of contact for Albertans seeking information about Employment standards legislation, workplace rights, and complaint processes. You will deliver accurate and timely information, identify and assess client needs, and provide guidance on available services and operations while maintaining a high standard of client services.

Key Responsibilities:

• Maintain current knowledge of Employment Standards legislation, Regulations, policies, and procedures.
• Provide timely, accurate, and professional advice on Employment Standards matters.
• Encourage complaint submissions when potential violations are identified.
• Refer callers to appropriate municipal, provincial, federal, legal, or regulatory bodies when issues fall outside Employment Standards.
• Prepare accurate, complete, and professionally written correspondence.
• Support investigations by documenting and logging client calls, complaints, and advice provided.
• Maintain accurate records and client interactions across multiple systems and databases.

The Job Description is provided for Further details on this position. (note just for admins - link the word Job Description to the Umbraco Link)

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Qualifications

High school diploma and three years of related experience. 

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

Preference will be given to candidates with Previous contact centre experience and knowledge of the Employment Standards Code and Regulations.

Assets:

• Strong knowledge of Employment Standards legislation, Regulations, policies, and related provincial and federal laws.
• Ability to interpret and apply complex legislation and explain requirements clearly to clients.
• Awareness of related statutes affecting workplaces and the consumer marketplace.
• Excellent customer service skills with a focus on client and stakeholder needs.
• Knowledge of programs and services offered by other government departments and agencies.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Currently this position will work from home within Alberta

Hours of work: 36.25 hours/week; 

This is a Temporary full-time position until approximately July 2027

Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
 

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP)  
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.