Geospatial Integrations Service Manager

Role Responsibilities

Shape the Future of Geospatial Technology Delivery Across Government!

As the Geospatial Integrations Service Manager, you will lead the delivery, performance, and evolution of a critical geospatial technology portfolio that supports government ministries and public-facing services. This role combines strategic leadership with deep technical oversight, ensuring the reliable delivery of complex geospatial integration solutions while driving modernization, operational excellence, and continuous improvement.

You will oversee the end-to-end lifecycle of geospatial integration services from planning and delivery through production operations and vendor management, while fostering strong technical governance, security, and financial accountability. Working across multidisciplinary technology teams, you will align priorities, manage dependencies, and ensure seamless integration of platforms, applications, data, and infrastructure.

This is a highly visible leadership role for a technically credible manager who can guide complex initiatives, strengthen internal capabilities, champion innovation, and ensure the long-term sustainability and performance of critical geospatial services.

Responsibilities:
Some of the responsibilities of this position include, but are not limited to:

• • Lead Geospatial Service Delivery and Operations
    Oversee the end-to-end delivery, support, and continuous improvement of geospatial integration services, ensuring reliable, secure, and high-performing solutions for ministry partners and stakeholders.
  • Drive Strategic Technology Leadership
    Establish strong governance, modern engineering practices, and service excellence while advancing innovation, modernization, security, and operational resilience across the geospatial portfolio.
  • Build High-Performing Teams and Partnerships
    Lead internal teams, vendors, and stakeholders to deliver business outcomes, strengthen organizational capability, manage resources effectively, and ensure long-term sustainability of services.

Future Focused Skills Matter
Technology is evolving rapidly, and success in this role requires commitment to continuous learning and innovation. Knowledge of emerging technologies, including Artificial Intelligence (AI), and a strong interest in applying AI-enabled tools to improve service delivery, operational efficiency, and decision-making are increasingly important. Candidates who embrace new ways of working and demonstrate curiosity, adaptability, and a growth mindset will be well positioned to succeed.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Some of the competencies critical for this position are:

• Agility: Proactively incorporates change into processes. Creates opportunities for improvement. Is aware of and adapts to changing priorities. Remains objective under pressure and supports others to manage their emotions. Proactively explains impact of change on roles and integrates change in existing work. Readily adapts plans and practices.
•  Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Systems Thinking: Considers inter-relationships and emerging trends to attain goals. Seeks insight on implications of different options. Analyzes long-term outcomes, focus on goals and values. Identifies unintended consequences.
• Creative Problem Solving: Engages the community and resources at hand to address issues. Engages perspective to seek root causes. Finds ways to improve complex systems. Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.

Qualifications

Required

• University graduation in Computer Sciences, Information Technology or a related field.
• Minimum of four (4) years of related experience in:

o    Leading a team with multiple direct reports, including performance planning, objective-setting, conducting formal performance reviews, coaching, and managing performance issues through to resolution.
o    Managing projects or service budgets, including monthly forecasting, variance analysis and reporting, and resource or funding reallocation decisions.
o    Delivering multiple integration projects concurrently while overseeing the ongoing operation and support of an application or service portfolio in a production environment.
o    Operating across multiple business units, divisions, or ministries with competing priorities, including the implementation and management of evidence-based intake, prioritization, and demand-management processes.
o    Leading large, complex initiatives from concept and solution design through implementation, production transition, operability acceptance, and post-go-live stabilization.
o    Managing vendor and/or system integrator deliverables against Statements of Work (SOWs), including acceptance management, performance oversight, issue resolution, withholding decisions, and the application of contractual remedies where appropriate.
o    Production service performance against established Service Level Agreements (SLAs), including major incident management, incident command leadership, and ownership of post-incident reviews and continuous improvement activities.

Equivalencies: Directly related education or experience considered on the basis of:

•  1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education

Assets:

• Experience leading geospatial integration delivery on an Esri enterprise GIS platform or equivalent provincial geospatial platform, including spatial data formats, services, and analytical workloads
• Proven ability to lead cross-functional stakeholders through framework and policy development, with strong facilitation, negotiation, and conflict-resolution skills
• Experience transitioning a portfolio from vendor-led delivery to internally governed delivery, including formal knowledge-transfer instruments and capacity building
• Proven ability to lead cross-functional stakeholders through framework and policy development, with strong facilitation, negotiation, and conflict-resolution skills
• In-depth knowledge of business planning, accountability processes, performance management systems, and the IMT framework, including system delivery lifecycle and business process re-engineering
• Experience evaluating and selecting integration design patterns — request-response, event-driven, and batch/replication — and governing API design, versioning, and data-lineage across production interfaces
•  Experience operating services across cloud and on-prem hybrid environments, including containerized workloads, automation, identity federation, and data-residency requirements
• Expertise applying secure-by-design principles to identity, authentication, secrets management, encryption, and data classification aligned with public-sector security standards
• Experience establishing service-level objectives, alerting, dashboards, and structured logging sufficient to detect, diagnose, and lead resolution of production incidents
• Experience designing and exercising disaster-recovery plans against documented RTO and RPO commitments across hybrid on-prem and cloud estates, including scheduled failover testing
• Experience applying AI and machine-learning capabilities to geospatial workloads,  such as spatial analytics, feature extraction, or imagery classification  within an enterprise GIS platform
• Experience leading adoption of AI-assisted tooling across development and operations including code review, automated testing, and incident analysis with human oversight and data-classification compliance

Certifications:

• ITIL 4 Foundation, or an equivalent recognized service management certification.
• A practitioner-level project or program management credential (e.g., Project Management Professional — PMP, PRINCE2 Practitioner, or equivalent)
• An enterprise architecture credential (e.g., TOGAF certified or equivalent)
• An agile delivery credential (e.g., Scaled Agile Framework — SAFe — Program Consultant or equivalent)
• A recognized security credential (e.g., Certified Information Systems Security Professional — CISSP, or Certified Information Security Manager — CISM)

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.  Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent, Full-time position
Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday
Location: Greater Edmonton area (Remote)

This position is eligible for remote work from within Greater Edmonton area. You must reside in this area to work remotely for this position.

Final candidates will be required to undergo a security screening.

A written assessment may be required as part of the interview process.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Leadership and mentorship programs.