The State Subject Curriculum Lead will own the educational source of truth for Physics in NSW, directing curriculum mapping, resource development, and quality governance. They will translate curriculum insights into effective student support systems and workshops to ensure academic success.
Create original science content including exams, booklets, and assignments for high school students across Physics, Chemistry, and Biology. Collaborate with the onshore team to ensure materials are curriculum-aligned, clear, and pedagogically effective.
You will own the end-to-end employment relationship for the offshore team, including employee relations, performance frameworks, and compensation cycles. You are responsible for building the HR function from the ground up, ensuring compliance with Indian labour laws and driving engagement strategies.
You will lead end-to-end talent acquisition for the India platform, including translating onshore requirements into local market briefs and headhunting passive candidates. Additionally, you will own the employer brand, recruitment systems, and hiring bar to ensure a scalable and efficient hiring process.
You will design and implement an AI-driven automation layer to handle routine student and family queries across multiple communication channels. You are responsible for building the knowledge base, configuring CRM workflows, and tracking key performance metrics like deflection and resolution rates.
You will identify operational inefficiencies and execute end-to-end process redesigns to improve business performance. This involves mapping workflows, establishing performance baselines, and managing the implementation of improvements to ensure long-term sustainability.
You will own the end-to-end content production plan, ensuring all academic resources are sequenced, tracked, and delivered ahead of schedule. You will coordinate across various teams to mitigate bottlenecks and build efficient systems that maintain visibility without the need for constant status meetings.
The Academic Operations Coordinator manages the weekly resource pipeline, including LMS uploads, scheduling, and attendance tracking for 8,000+ students. They also analyze class efficiency data to provide actionable recommendations to the Head of School regarding curriculum and staffing.
You will act as the execution engine for key projects by managing documentation, tracking progress, and ensuring cross-functional accountability. Additionally, you will perform hands-on technical configuration in tools like HubSpot, Make, and Zapier to build and maintain efficient workflows.
You will build and maintain internal tools and automation scenarios to streamline manual processes across various teams. This involves scoping real-world business problems and implementing safe, scalable solutions using Google Apps Script, Make.com, and AI.
Manage and resolve student and parent queries regarding billing, enrollment, and service through various communication channels. Maintain accurate records in CRM and payment systems while ensuring all inquiries are handled with warmth and efficiency.
The Student Operations Team Leader is responsible for managing a customer experience pod, ensuring efficient triage, queue management, and high-quality service delivery. They oversee team performance, conduct quality audits, and drive professional development to ensure all operational standards are met.
The IT Systems Administrator manages the technical ticket queue, handles user access and system administration for tools like Google Workspace and Rippling, and ensures smooth onboarding and offboarding processes. They also provide support for CRM workflows and maintain the internal knowledge base to improve team self-sufficiency.
You will build and maintain internal tools and automations to improve operational efficiency across the company. This involves end-to-end development from front-end interfaces to backend logic and system integrations.
Create original mathematics content for Grades 9 to 12, including practice exams, booklets, and assessments. Collaborate with the onshore team to ensure materials are aligned with the VCE syllabus and learning objectives.
You will own the creation and standard of original maths and English content, including booklets, assessments, and learning resources. You will define the style, structure, and frameworks for content production to ensure clarity and consistency across the team.
Create original mathematics content including questions, worked solutions, and assessments for Grades 9 to 12. Ensure all materials are accurate, logically structured, and aligned with the VCE and Pre-VCE syllabus.
The lead will develop and maintain the curriculum source of truth for a specific subject in NSW, mapping NESA syllabuses and sequencing topics. They will also direct resource developers in producing workbooks and act as the final quality gate for all subject materials.
