The DevOps Engineer will design, implement, and maintain scalable cloud infrastructure on AWS while managing CI/CD pipelines and containerized microservices. The role also involves supporting telephony infrastructure, optimizing databases, and participating in on-call rotations to ensure system reliability.
The DevOps Engineer will design, implement, and maintain scalable cloud infrastructure on AWS while managing CI/CD pipelines and containerized microservices. The role also involves supporting telephony infrastructure, optimizing databases, and participating in on-call rotations to ensure system reliability.
The IT Financial Planner leads financial planning, forecasting, and reporting for key technology systems, infrastructure, and AI/ML platforms. This role partners with IT leaders to build cost models, manage FinOps practices, and provide actionable financial insights to senior management.
The Wellness Coach builds relationships with seniors and their caregivers to provide wellness support and coaching while monitoring health data. They manage inbound and outbound communications, document customer interactions, and ensure high-quality service through proactive and reactive engagement.
The Quality Enablement Partner serves as a subject matter expert to drive continuous improvement in contact center performance through AI-driven tools and quality processes. They partner with supervisors to optimize agent-assist playbooks, manage quality scoring, and provide actionable insights to enhance coaching effectiveness.
The Sr. Customer Experience Manager leads a team of supervisors to ensure high-quality customer support operations and service delivery. This role is responsible for developing strategic initiatives, managing team performance, and driving customer retention through data-driven insights.
The Sales Operations Specialist coordinates reporting, systems support, process administration, and performance tracking to assist the sales organization. The role also manages CRM data, supports sales enablement initiatives, and leads cross-functional projects to improve operational efficiency.
The BI Report Developer designs, develops, and deploys advanced Power BI reports and dashboards using structured data from Microsoft Fabric, SQL Server, and Synapse Analytics. The role also involves collaborating with data engineering teams to optimize models and presenting complex findings to executive stakeholders.
The manager leads DevOps and 24/7 SRE teams to ensure the performance, reliability, and scalability of the company's real-time communications platform. They are responsible for optimizing cloud infrastructure, managing incident response, and driving operational excellence through automation and observability.
The PMO Supervisor oversees project management standards, audits delivery practices, and coaches project teams to ensure high-quality execution. This role maintains operational discipline across Project Managers and Scrum Masters while providing visibility into project health and execution trends.
The Assistant Regional Manager is responsible for hiring, training, and managing a team of territory trainers to drive customer acquisition and retention. They must also ensure the team meets sales quotas while maintaining high standards of service and compliance within their assigned region.
The Sr. Operational Excellence Analyst will lead high-impact initiatives to drive operational innovation and transformation within the Customer Experience organization. This role involves architecting scalable processes, mentoring team members, and utilizing data analytics to improve efficiency and service delivery.
The Territory Training & Sales Manager will conduct product installs and training for customers while generating new leads through referrals and community relationship building. They are responsible for maintaining territory records and educating hearing professionals and senior organizations about company services.
The Territory Training & Sales Manager conducts equipment installs and training for senior customers while generating new leads through community relationships and events. They are responsible for maintaining territory records and building partnerships with hearing care providers to expand service reach.
The Territory Training & Sales Manager will conduct product installs and training for customers while generating new leads through referrals and community events. They are responsible for building relationships with hearing care providers and maintaining accurate territory records using Salesforce.
The Territory Training & Sales Manager is responsible for installing captioning equipment in customer homes and training seniors on its use. Additionally, they will generate leads through community events, referrals, and building relationships with local hearing health professionals.
The Sr. Installation Coordinator manages contract work order scheduling, assignment, and approvals to ensure efficient field service operations. This role also acts as a subject matter expert, triaging at-risk assignments and handling escalated inquiries from the installation hotline.
The Data Analyst collaborates with organizational leaders to deliver insightful reporting tools and in-depth analyses that facilitate data-driven decision making. This role translates complex data into actionable recommendations while fostering a culture of data literacy across technical and non-technical teams.
The Technical Resolution Supervisor leads and develops a team of specialists to ensure high-quality customer service and adherence to service level agreements. This role involves analyzing performance data, managing training procedures, and fostering a collaborative team culture.
The Territory Training & Sales Manager conducts product installs and training for customers while generating new leads through community relationships and events. They are responsible for maintaining territory records and educating hearing professionals and senior organizations about company services.
The Assistant Regional Manager is responsible for hiring, training, and managing a team of territory managers to drive customer acquisition and retention. They must also ensure sales quotas are met while maintaining high standards of customer service and compliance within their assigned region.
The Territory Training & Sales Manager will conduct product installations and training for senior customers while generating new leads through community relationships. They are responsible for maintaining territory records and educating hearing professionals and senior organizations about company services.
The Program Manager leads complex, cross-functional programs that span multiple business units to achieve strategic organizational goals. This role oversees program planning, financial management, and technical execution while ensuring alignment across the full product lifecycle.
The Territory Training & Sales Manager is responsible for conducting product installs in customer homes and training seniors on captioning equipment. They also generate leads through community relationship building, referrals, and educational events.
The Installation Coordinator manages the scheduling and assignment of contract work orders to ensure service level requirements are met. They also monitor at-risk assignments and process approvals to maintain operational efficiency and productivity.
The Territory Training & Sales Manager conducts product installations and training for senior customers while generating new leads through community relationships. They are responsible for maintaining territory records and educating hearing professionals and senior organizations about company services.
The Strategy Business Partner leads enterprise-wide strategic planning and ensures alignment between corporate goals and operational execution. This role manages financial planning, vendor relationships, and cross-functional initiatives to drive measurable business impact.
The Strategy Business Partner leads enterprise-wide strategic planning and identifies growth opportunities to align corporate goals with operational execution. This role manages financial planning, drives cross-functional initiatives, and provides executive-level reporting to ensure the company's long-term strategic vision is achieved.
The IT Vendor Manager leads the vendor relations team and oversees the end-to-end lifecycle of third-party vendor relationships, including onboarding, governance, and performance management. This role partners with cross-functional stakeholders to ensure cost transparency, operational accountability, and alignment with company priorities.
The Territory Training & Sales Manager is responsible for installing and training customers on caption telephone services while generating new leads through community relationships. They will also educate hearing professionals and senior organizations about company products to expand the customer base.
The Territory Training & Sales Manager conducts product installations and training for senior customers while generating new leads through community relationships. They are responsible for maintaining territory records and educating hearing professionals and senior organizations about company services.
The Sales Enablement Manager will lead sales enablement strategies, Salesforce operations, and business projects to drive product adoption and team productivity. They are responsible for managing a remote team, delivering training programs, and ensuring seamless collaboration across departments.
The Engineering Manager serves as the delivery leader for ClearWellness technology initiatives, coordinating software development and managing sprint execution. This role acts as the primary liaison between technical stakeholders and cross-functional teams to ensure high-value solutions align with security and regulatory requirements.
The Strategy Business Partner leads enterprise-wide strategic planning and translates corporate goals into actionable initiatives with measurable outcomes. This role manages financial planning, executive reporting, and cross-functional alignment between business needs and technology execution.
The Field Sales Technician will set up and troubleshoot ClearCaptions’ devices in customers' homes and train them on how to use the equipment. The role requires providing excellent customer service and maintaining customer records accurately.
