The Customer Support Specialist will provide prompt assistance to customers via email and phone while documenting interactions in proprietary software. They will also perform live trip monitoring to address disruptions and coordinate with internal teams to ensure a seamless service experience.
Manage and resolve complex customer escalations while serving as the primary point of contact for VIP and Enterprise accounts. Proactively engage with customers and vendors to ensure satisfaction, document interactions, and provide guidance to junior team members.
The Operations Coordinator will audit trip details, manage communications with transportation providers, and resolve operational issues to ensure a seamless customer experience. They will also source last-minute transportation, monitor active trips, and prepare operational reports for regional leads.
Architect, implement, and own customer-facing and back-office software systems for a two-sided marketplace. Lead technology initiatives across REST APIs, web and mobile applications, data engineering, and DevOps while mentoring junior engineers.
Design, build, and operate scalable data pipelines and models to support analytics, decision-making, and AI initiatives. Act as the primary data engineering owner to set architecture standards and ensure data quality across the organization.
You will conduct exploratory analysis, statistical modeling, and machine learning to solve complex marketplace and pricing problems. You will also partner with cross-functional teams to translate ambiguous business challenges into actionable recommendations and scalable analytical solutions.
Manage a high volume of inbound leads and drive outbound reactivation to grow a book of business. Responsible for creating accurate trip quotes and converting one-time bookings into recurring high-value accounts.
