PBX Operator-Q

The PBX Operator is responsible for receiving and routing incoming telephone calls to the appropriate team or individual. They also address minor issues and complaints while ensuring all customer communication is clearly documented.

Triage RN - Medical Communication Center - Part Time

Provide and coordinate clinical resources to ensure safe, high-quality patient care and continuity. Perform triage duties in a non-acute, short-term care environment.

Bilingual Member Services Representative (English/Spanish)

Serve as the primary point of contact for members, providing support for enrollment, eligibility, scheduling, and device troubleshooting. Maintain accurate records of all interactions in CRM systems while ensuring compliance with HIPAA and regulatory standards.

Reservations Concierge

The Reservations Concierge serves as the primary point of contact for guests, managing appointments and inquiries via phone and email. They also support sales efforts by recommending services and products while maintaining high standards of guest experience.

Resource Navigator, 2-1-1

The Resource Navigator responds to inbound phone calls, texts, and chats to connect individuals with human services and community resources. They are responsible for accurately documenting interactions in the iCarol system while adhering to quality and confidentiality standards.

Remote Medicare Call Center Agent

The agent will handle a high volume of inbound calls from Medi-Cal members and providers to address inquiries and resolve concerns. They are responsible for documenting interactions, navigating multiple systems, and adhering to strict performance and quality standards.

Customer Service Representative (Bilingual Creole Required)

The Customer Service Representative will handle high-volume inbound calls to provide support, schedule appointments, and assist clients and providers. They are also responsible for maintaining accurate records in databases and managing email communications.

Service Intake Representative - West

The Service Intake Representative serves as the primary point of contact for technical service requests, accurately capturing details and initiating work orders. They are responsible for triaging emergency calls, coordinating with internal teams, and ensuring high standards of customer satisfaction.

Healthcare Customer Service Representative

The representative will handle inbound customer inquiries, resolve complex issues, and provide specialized information in a professional and empathetic manner. They are responsible for maintaining accurate database records and escalating concerns according to established company policies and service level agreements.

Sr. Pharmacy Performance & Operations Specialist

The Sr. Pharmacy Performance & Operations Specialist oversees PBM contract performance, compliance, and operational execution for FEHB and PSHB pharmacy programs. This role serves as a subject matter expert to drive issue resolution, monitor performance metrics, and provide data-driven insights for strategic decision-making.

BENEFITS AND ELIGIBILITY SPECIALIST SENIOR (ELIGIBILITY INTERVIEWER LEAD)

This position leads a team of Benefits and Eligibility Specialists by providing training, monitoring, and technical assistance in fraud and investigative procedures. The role also involves performing complex eligibility determinations for public assistance programs and ensuring compliance with state and federal regulations.

Assistant Technical Support Representative

The Assistant Technical Support Representative serves as the first point of contact for associates, resolving incidents by utilizing a knowledge base and personal expertise. They are responsible for documenting issues, managing ticket volumes across various channels, and escalating complex problems to appropriate support teams.

Inbound Patient Account Services Coordinator (Remote)

The Inbound Patient Account Services Coordinator manages patient billing inquiries and navigates complex reimbursement processes to ensure timely service. They are responsible for documenting interactions, resolving patient concerns, and maintaining high standards of customer service while meeting call center metrics.

Director of Customer Support, US, DPMS

The Director of Customer Support will strategically lead the US operational management team to ensure superior customer satisfaction and consistent service delivery. This role is responsible for managing budgets, driving continuous improvement through data analytics, and fostering collaboration across global teams to enhance product and service quality.

Clinical Navigator - PT - PRN

The Clinical Navigator serves as the primary point of contact for members, delivering high-quality clinical navigation through telephonic and video-based interactions. They are responsible for conducting clinical assessments, building care plans, and driving member adherence to evidence-based treatment pathways.

Customer Success Coordinator - Commercial Accounts

The Customer Success Coordinator manages day-to-day operations for national and regional commercial accounts, including logistics, billing, and reporting. They act as a key partner to account executives to drive revenue growth and maintain high-level client relationships.

Virtual Legal Assistant

Benefits Call Center Representative

The representative is responsible for managing inbound calls and assisting beneficiaries with benefit-related inquiries. They will guide participants through the benefits process, manage inboxes, and collaborate with the team to ensure accurate information delivery.

Medicare Customer Service Representative

Handle inbound calls from Medicare members to provide accurate information regarding their health insurance benefits and coverage. Document interactions accurately while navigating multiple systems to resolve member concerns.

Customer Service Representative (Yes Plan Auto Finance)

The Customer Service Representative will manage collections and account recovery by contacting customers to negotiate payment arrangements for overdue balances. They are also responsible for accurately updating account records and collaborating with internal teams to support collections workflows.

Helpdesk Associate

The associate will handle inbound customer calls in a 24/7 call center environment to support clinical applications. Responsibilities include documenting incidents, troubleshooting workflow issues, and escalating tickets as necessary.

IRA Customer Service Specialist, Trust Services

The IRA Customer Service Specialist provides front-line support to IRA owners by managing account administration, processing applications, and handling distribution requests. They are also responsible for maintaining accurate records and ensuring compliance with IRA regulations while delivering exceptional customer service.

Mobile Trailer $3500 New Hire Bonus

Perform certified DOT inspections, preventative maintenance, and repairs on trailers and refrigeration equipment at customer sites. Manage parts inventory, document work via digital repair orders, and maintain company-issued service vehicles.

Patient Access Liaison III – Access Center - Part-Time Rotating Shifts (8) Hour Days Friday & Monday; (4) Hour Days Saturday & Sunday (Non-Exempt) (Union)

The Patient Access Liaison III serves as the primary point of contact for medical center access, managing incoming communications and scheduling patient appointments. They are responsible for verifying insurance coverage, maintaining accurate medical records, and providing high-level customer service while coordinating care with clinical staff.

Operations Supervisor, PSC

The Operations Supervisor will oversee daily patient service center operations, ensuring superior service delivery and compliance with healthcare regulations. They are responsible for coaching and mentoring a team, monitoring performance metrics, and implementing process improvements to enhance efficiency.

Customer Service Representative

The Customer Service Representative will handle inbound and outbound calls to support members with health-related challenges and social needs. They are responsible for researching community resources, documenting interactions accurately, and advocating for members to help them navigate care barriers.

Community Care Specialist - Dallas

The Community Care Specialist provides high-level customer service by assisting clients and vendors with maintenance requests, accounting inquiries, and general questions via phone, chat, and email. Responsibilities include managing high call volumes, processing work orders, and maintaining detailed records in accordance with company standard operating procedures.

Remote Customer Service Representative Kentucky

The representative will answer high-volume calls to assist Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF. Responsibilities include navigating government online tools, inputting data into multiple systems, and providing accurate information while adhering to strict scripts and performance goals.

Remote Medical Billing and Customer Service Representative

The representative will manage high-volume inbound and outbound calls to assist patients with medical billing inquiries and payment plans. They are responsible for accurately documenting all interactions within internal software systems while providing empathetic and professional customer support.

IFG Medicare Sales & Service Agent

The role involves providing non-licensed customer support for Medicare inquiries before transitioning into a licensed sales or customer success position. Responsibilities include handling customer interactions, learning healthcare operations, and eventually managing plan enrollments and service needs.