Build and maintain long-term client relationships while ensuring the successful delivery of B2B solutions. Coordinate with internal teams and sales to grow opportunities and handle client escalations.
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Lead the end-to-end post-sale customer experience strategy and manage support functions including Customer Care, Technical Support, and Retention. Partner with the COO to align CX goals with enterprise operating priorities and drive data-driven operational efficiency.
Call Center Membership Representative (Remote - Must Reside in Buffalo/WNY Region)
AAA Western and Central New York
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Full Time
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5 Days Ago
AAA Western and Central New York
Handle member inquiries regarding membership services and automotive products while maintaining high efficiency and quality standards. Drive revenue growth by identifying sales opportunities and promoting AAA benefits and automatic renewal options.
Acquire new business by selling Qualtrics Market Research - Edge software subscriptions to various clients across different industries. Develop comprehensive account plans and manage relationships with senior executives to drive demand and revenue.
Call Center Membership Representative (Remote - Must Reside In Rochester/Finger Lakes Region)
AAA Western and Central New York
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Full Time
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5 Days Ago
AAA Western and Central New York
Handle membership services and ERS-related inquiries while maintaining high efficiency and quality standards. Drive revenue growth by educating members on AAA benefits and promoting additional products through needs-based conversations.
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Call Center Membership Representative (Remote - Must Reside In Syracuse/CNY Region)
AAA Western and Central New York
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Full Time
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5 Days Ago
AAA Western and Central New York
Handle high-volume member calls regarding membership services, emergency roadside assistance, and product offerings. Drive revenue growth through needs-based sales and support member retention via convenience billing enrollment.
The Director of Clinical Compliance ensures clinical trials adhere to ICH-GCP, regulatory requirements, and internal quality standards. This role leads initiatives in vendor oversight, inspection readiness, and the management of compliance metrics and CAPAs.
Drive new customer acquisition and expand brand presence across the U.S. through consultative sales and strategic partnerships. Manage complex sales cycles and maintain long-term account health to ensure recurring revenue and growth.
The Asset Manager is responsible for maintaining inventory levels to minimize stock-outs and ensuring the integrity of system data. They coordinate with suppliers for on-time delivery and support the Product Manager and sales team to drive business growth.
Own the positioning, messaging, and end-to-end launch execution for Acquia Source's CMS and DAM solutions. Develop sales-play assets and maintain competitive coverage within the marketing-cloud category.
Senior Clinical Research Associate
Rakuten Medical Inc. - US
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Full Time
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5 Days Ago
Rakuten Medical Inc. - US
The Senior CRA manages clinical trial operations, focusing on site monitoring, data quality oversight, and vendor management from study start-up to database lock. They ensure strict compliance with regulatory requirements and provide sponsor oversight for global Phase 3 trials.
Lead discovery sessions to translate customer requirements into configured MES solutions using SQL. Manage the end-to-end implementation process, including customer training, ongoing support, and triage of urgent technical issues.
Establish and lead the Program Management Office (PMO) to provide governance, visibility, and execution oversight for strategic enterprise initiatives. Translate executive priorities into coordinated cross-functional programs and drive operational maturity and accountability across the organization.
Customer Service Expert (Remote within APAC region, Contract)
INFUSE
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Full Time
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5 Days Ago
INFUSE
Build and maintain strong client relationships while ensuring the timely delivery of solutions according to client objectives. Communicate progress to stakeholders and collaborate with sales teams to identify growth opportunities within the territory.
Implement and monitor digital paid search campaigns across platforms like Google Ads and Bing Ads to ensure compliance with global policies. Generate daily reports and maintain strong relationships with regional teams in the US, Europe, and Asia.
Customer Success Manager (Asia Based, Mandarin Fluent/English Proficient)
Levanta
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Full Time
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5 Days Ago
Levanta
Serve as the primary point of contact for Chinese-speaking sellers and agency partners to drive platform adoption and retention. Collaborate with cross-functional teams to match customers with affiliates and provide feedback for product enhancements.
Lead market research and analytics initiatives to develop a comprehensive Voice of Customer (VoC) program. Collaborate with cross-functional teams to integrate customer insights into product roadmaps and business strategies.
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Front End Engineer (Senior and Staff levels)
Gametime United
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Full Time
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5 Days Ago
Gametime United
Lead the end-to-end delivery of consumer-facing web and mobile web features, focusing on conversion-critical flows and frontend architecture. Collaborate with cross-functional teams to optimize performance, reliability, and UX quality while mentoring other engineers.
Sr. Certified Coder, Acute SDS-OBSV (Remote)
Adventist Health
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Full Time
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5 Days Ago
Adventist Health
Reviews and assigns ICD-10-CM and CPT codes for same day surgery and observation records to ensure accurate reimbursement. Audits medical records for compliance with federal and state regulatory agencies and provides feedback to leadership.
Lead UX Researcher - Digital Pharmacy
New Era Technology
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Full Time
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5 Days Ago
New Era Technology
Lead the UX research strategy for a digital pharmacy platform, embedding research into the product development lifecycle. Collaborate with product leadership and third-party firms to translate user insights into actionable product improvements.
Lead the programmatic strategy and activation for a major client while collaborating cross-functionally to deliver integrated media solutions. Responsible for mentoring a team of programmatic specialists and maintaining high-level client relationships.
Build and ship high-quality full-stack features across web, mobile, and backend services while designing scalable systems for millions of users. Drive AI adoption through intelligent automation and collaborate with cross-functional teams to solve business problems.
Implement and maintain WebExtensions APIs and addon management while developing user interfaces within Firefox. Collaborate with cross-functional teams to debug extension issues and contribute to open-source workflows.
Implement and maintain WebExtensions APIs and addon management while developing user interfaces within Firefox. Collaborate with cross-functional teams to debug extension issues and contribute to open-source workflows.
Implement and maintain WebExtensions APIs and Addon Management while developing user interfaces within Firefox. Collaborate with cross-functional teams to debug extension issues and contribute to Mozilla-owned system add-ons.
Remote LMHC Clinical Supervisor - Contract
Northpoint Recovery Holdings, LLC
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Full Time
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5 Days Ago
Northpoint Recovery Holdings, LLC
Provide face-to-face clinical supervision and chart reviews for Licensed Mental Health Counselor Associates in Washington state. Ensure clinical competency, audit documentation for compliance, and deliver necessary clinical trainings.
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Lifestyle NP/PA - multi-state license inc. CA & TX (25+ hours or Full Time)
Age Bold
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Full Time
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5 Days Ago
Age Bold
Deliver high-quality telehealth care focused on weight management and lifestyle interventions for older adults. Collaborate with care coordinators and health coaches to develop personalized care plans and improve clinical protocols.
Implement and maintain WebExtensions APIs and Addon Management while developing user interfaces within Firefox. Collaborate with cross-functional teams to debug extension issues and contribute to Mozilla-owned system add-ons.
Lead the development and scaling of a passwordless, zero-trust digital identity platform. Take ownership of complex systems and collaborate in a high-accountability environment.
Manage the full producer payroll, plant billing, and milk pooling processes for a diverse portfolio of 20+ clients. Serve as a Tier II payroll support resource and primary point of contact for producers, labs, and regulators.
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