Bilingual Remote Customer Service Rep
Manage incoming calls to provide clear and courteous support to customers. Resolve issues and record all interactions within the Microsoft Dynamics Customer Service module.
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Manage incoming calls to provide clear and courteous support to customers. Resolve issues and record all interactions within the Microsoft Dynamics Customer Service module.
The IT Support Technician serves as the primary point of contact for internal staff, providing remote technical assistance for hardware and software issues. Responsibilities include managing onboarding and offboarding processes, maintaining IT equipment, and documenting solutions within the ticketing system.
The developer will design and implement automated test frameworks and contribute directly to the product codebase using AI-assisted development practices. They will work within an agile SCRUM team to improve code quality, reduce defect rates, and manage exploratory testing for enterprise software solutions.
The IT Quality Analyst will test software solutions to ensure they meet quality standards and deliver exceptional user experiences. They will collaborate with developers and business units to develop test scripts, validate applications, and recommend process improvements.
The Charge Integrity Coordinator oversees charge review workflows, audits clinical documentation, and resolves complex charge-related issues to ensure revenue accuracy. This role acts as a subject-matter expert, collaborating with clinical and financial departments to maintain regulatory compliance and optimize charge capture processes.
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The Service Desk Analyst provides frontline Tier 1-2 technical support, resolving incidents related to hardware, software, and enterprise applications. They are responsible for documenting interactions in the ITSM system, maintaining the knowledge base, and ensuring service-level agreements are met.
Provide first and second-level technical support for the Flex Computer Aided Dispatch solution via multiple communication channels. Troubleshoot hardware, software, and network issues while maintaining knowledge base documentation and escalating complex problems.
The representative will support customers via CRM tools by accurately documenting interactions and resolving open issues. They are responsible for identifying trends, maintaining professional communication, and escalating high-risk situations appropriately.
The IT Network Technician will monitor network alerts, manage the ticket queue, and coordinate with carriers and data centre providers to ensure network health. They will also handle hardware RMAs, maintain accurate documentation, and perform basic troubleshooting under the guidance of senior engineers.
The Claims Examiner is responsible for the day-to-day processing and adjudication of medical, dental, vision, and mental health claims. They also conduct claims investigations, manage overpayment recoveries, and resolve appeals while maintaining production standards.
The PC Technician monitors and supports IT infrastructure while troubleshooting complex hardware, software, and networking issues. They are also responsible for system backups, data recovery, and implementing process improvements through scripting and new technology integration.
Transcribe court proceedings, trials, and depositions from audio recordings with high precision and verbatim accuracy. Ensure compliance with court formatting rules and maintain strict turnaround deadlines.
The Escalation Associate investigates and resolves complex customer concerns by collaborating with stores, distribution centers, and delivery partners. They are responsible for maintaining accurate case records and providing timely updates to stakeholders while adhering to privacy standards.
The Enterprise Technical Team Lead oversees the implementation and operationalization of managed services while providing technical leadership and mentorship to the team. This role involves hands-on management of Azure and endpoint environments, incident response, and acting as a primary escalation point for complex technical issues.
The Clinical Manager provides oversight and direction to service coordination staff while identifying process improvements to ensure accurate delivery of waiver and non-waiver services. They are responsible for managing staff productivity, facilitating training, and ensuring compliance with regulatory standards.
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The Intune Team Lead serves as the technical authority for modern endpoint management, overseeing the design, deployment, and optimization of device strategies. They lead a team of technicians, manage complex migrations from legacy tools, and ensure security compliance within a highly regulated environment.
The Customer Success Manager will own a portfolio of professional sports accounts, managing the full customer lifecycle from onboarding to renewal. They will collaborate with customers to drive product adoption, identify expansion opportunities, and ensure long-term value delivery.
The Customer Success Manager will partner with senior staff to support a portfolio of professional sports clients, managing the full customer lifecycle from training to renewal. They will analyze customer data to drive engagement and conduct on-site visits to ensure clients achieve their goals using Teamworks products.
The Site Reliability Engineer will operate and maintain production infrastructure services in AWS, ensuring high availability, security, and performance. They will also manage incident responses, automate operational tasks using infrastructure-as-code, and collaborate with development teams to implement observability requirements.
The Site Reliability Engineer will operate and maintain production infrastructure services in AWS, ensuring high availability, performance, and security. They will also manage incident responses, implement observability tools, and automate operational tasks using an everything-as-code approach.
You will drive automation and process improvement initiatives while supporting the infrastructure for the Robotic Process Automation platform. Responsibilities include designing, coding, testing, and debugging systems while responding to performance events to minimize downtime.
The PAM Engineer is responsible for administering and supporting privileged access management solutions, including credential vaulting and account lifecycle management. They will also monitor privileged account activity and ensure integration with enterprise applications and security initiatives.
Design, develop, and execute automated tests for cloud-native and air-gapped federal environments while integrating suites into CI/CD pipelines. Ensure cyber-physical security solutions meet strict reliability, performance, and compliance standards for government agencies.
You will be responsible for diagnosing and resolving complex technical issues for QAD products while performing database administration tasks. Additionally, you will manage escalated cases, maintain detailed documentation, and collaborate with cross-functional teams to ensure high-quality support.
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The Senior Inventory & Supply Chain Manager leads the end-to-end execution of the finished goods supply chain and owns the Material Requirements Planning process. This role manages contract manufacturer relationships, optimizes inventory targets, and ensures supply continuity through cross-functional collaboration.
The Data Analyst will build and maintain Sprinklr dashboards, queries, and reports to support client business objectives. They will also perform quality assurance on data structures and communicate progress proactively in a remote environment.
The role involves providing first-line technical support to global clients via phone, email, and chat while documenting all activities in ticketing systems. You will collaborate with internal development and product teams to resolve complex issues and ensure a seamless member experience.
The Validation Representative is responsible for verifying insurance information and retrieving medical records to facilitate the filing of Motor Vehicle Accident claims. They manage inbound and outbound communications with external entities and ensure accurate data entry while maintaining HIPAA compliance.
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