Customer Support Representative 15 applicants
Manage and resolve customer inquiries via live chat and ticketing systems for the Spanish-speaking market. Collaborate with internal teams to troubleshoot complex issues and improve service workflows.
Remote Support Jobs in Malaysia
Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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Manage and resolve customer inquiries via live chat and ticketing systems for the Spanish-speaking market. Collaborate with internal teams to troubleshoot complex issues and improve service workflows.
Provide professional customer support by responding promptly to inquiries in both Korean and English. Maintain high reliability and punctuality while meeting response time targets.
Provide L1 local support including troubleshooting for mobile OS, email configuration, and network printers. Manage ticket processes, SLAs, asset inventory, and coordinate with IT vendors for warranty support.
The agent will manage customer inquiries regarding product returns and process requests efficiently. They are also responsible for maintaining detailed records and coordinating with logistics for return shipments.
The role involves managing real-time order execution and client relationships for Group Order operations while handling high-level escalations. Additionally, the lead will drive operational projects, maintain the external knowledge base, and improve internal product workflows.
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Lead a specialized engineering squad to technically resolve complex user issues and architect automation solutions to prevent recurrence. Act as the primary technical bridge between customer support and engineering teams while overseeing LLM-based AI agent delivery.
Provide Level 1 IT helpdesk support by resolving incidents and service requests via phone, chat, and email. Additionally, manage and optimize chatbot knowledge bases through data analysis and continuous content improvement.
Lead enterprise client delivery and operational excellence across Project Management, Operations, and Cyber teams. Act as a senior advisor to clients to drive long-term value-based relationships and ensure the delivery of technology-enabled eDiscovery solutions.
The Marketing Support Executive will provide support to ensure accurate data for monitoring and improving sales performance. They will also coordinate and implement measures to assist in various projects and customer management activities.
Provide expert technical support and troubleshooting for hospital management systems while collaborating with healthcare professionals to resolve IT issues. Responsibilities also include conducting staff training, implementing new software, and maintaining technical documentation.
The representative will serve as the primary point of contact for clients in financial hardship programs, providing superior customer service over the phone by responding to requests, anticipating needs, and educating clients. Responsibilities also include analyzing problems, documenting outcomes, coordinating with other departments, and operating a desktop computer to manage client accounts in the CRM.
The representative will serve as the primary point of contact for clients in financial hardship programs, guiding them from enrollment through graduation via high volume inbound and outbound phone calls. Responsibilities include proactively resolving client issues, educating clients on programs, and maintaining white glove service standards.
The representative will serve as the initial contact for customers, assisting them with platform navigation, resolving technical problems, and ensuring a positive listening experience. Primary duties involve responding to customer inquiries through inbound messages in both Korean and English.
The Service Representative will answer customer inquiries regarding benefits plans and process medical and dental claims. They must also navigate multiple record-keeping systems and retain large amounts of technical information.
The Licensed Service Representative will answer customer inquiries regarding benefits plans and process medical and dental claims. They must also navigate multiple record-keeping systems and retain large amounts of technical information.
Provide remote operational support to the SMEP offshore asset and support other SEAM processes. Collaborate with production teams to drive production excellence and identify opportunities for optimization and safety improvements.
The intern will assist in identifying, sourcing, and organizing public clinical datasets, as well as maintaining and updating internal dashboards. This role involves cataloging datasets and performing light preprocessing and data curation.
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Stop the endless job search. Our AI finds and applies to the best jobs for you.
We reviewed 12 job postings for remote support specialists in Malaysia and found these are the skills employers ask for most often:
| Skill | Share of job posts |
|---|---|
| Problem-Solving | 50% |
| Communication | 42% |
| Process Improvement | 33% |
| Stakeholder Management | 33% |
| Mandarin | 33% |
| English | 33% |
| Customer Support | 25% |
| Data analysis | 25% |
| Technical support | 25% |
| Time management | 25% |
Learn more about Support remote jobs