Customer Experience Associate 11 applicants
Provide support for client-facing activities including scheduling, communications, and event coordination. Maintain accurate client records and ensure a positive experience through proactive assistance.
Remote Support Jobs in France
Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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Provide support for client-facing activities including scheduling, communications, and event coordination. Maintain accurate client records and ensure a positive experience through proactive assistance.
The Palantir L2 Support Specialist will provide Level 2 operational support for Palantir environments, focusing on incident resolution and platform stability. Responsibilities include troubleshooting application issues, supporting integrations, and working within ITIL-aligned processes.
The role involves managing inbound calls and client intake for a law firm, ensuring a professional first point of contact. Responsibilities also include coordinating attorney calendars, handling legal correspondence, and organizing digital records and retainer agreements.
The specialist supports Community Health Workers by managing inbound and outbound calls to update member information and schedule onsite visits. They are also responsible for validating insurance and maintaining a knowledge base of community resources.
Manage patient intake processes and handle inbound communications via phone and email. Coordinate appointment scheduling and resolve patient inquiries with empathy to ensure a seamless care experience.
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Manage guest and homeowner queries throughout the entire stay cycle, from pre-arrival to post-departure. Coordinate with internal teams and homeowners to resolve maintenance, billing, and service issues while protecting brand reputation.
Serve as the primary contact for B2B catering clients, managing the full order lifecycle from intake to cancellation. Coordinate between restaurant staff, drivers, and clients to ensure smooth event operations and resolve customer concerns.
Handle high-level technical escalations and complex infrastructure issues across multiple client environments. Provide technical leadership, mentor junior technicians, and maintain system documentation and standards.
Handle escalated technical issues and support client infrastructure across multiple environments. Assist Tier 1 technicians with troubleshooting and manage Active Directory, Microsoft 365, and network connectivity.
Conduct outbound calls to hospitality businesses to introduce a healthcare membership program and qualify leads. Maintain organized records of customer interactions and assist in developing outreach strategies within a startup environment.
The specialist ensures business continuity by resolving internet, VOIP, and POS connectivity issues for franchise owners. They own the entire ticket lifecycle from diagnosis to resolution while coordinating between stores and vendors.
Manage customer inquiries across Instagram, Whatnot, and email regarding orders, shipping, and product information. Maintain a professional social media presence and keep detailed records of all customer interactions.
Manage overnight back-office POS operations in Dutchie to ensure product listings are accurately cataloged and priced before store opening. Maintain digital menus and generate nightly inventory reports to support management decisions.
Manage and resolve customer inquiries via live chat and ticketing systems for the Spanish-speaking market. Collaborate with internal teams to troubleshoot complex issues and improve service workflows.
Manage end-to-end communication with guests and landlords in French and English to ensure a seamless rental experience. Resolve issues using in-house technology and collaborate with internal teams to optimize the user experience.
Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, perform data entry, and handle online chat inquiries while adhering to regulated guidelines.
Act as a technical and business expert to support clients and accountants in using the Pennylane platform for financial management. Resolve complex accounting queries, assist with data migration, and provide feedback to the product team to improve user experience.
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Provide L1 local support including troubleshooting for mobile OS, email configuration, and network printers. Manage ticket processes, SLAs, asset inventory, and coordinate with IT vendors for warranty support.
The agent will manage customer inquiries regarding product returns and process requests efficiently. They are also responsible for maintaining detailed records and coordinating with logistics for return shipments.
The role involves managing real-time order execution and client relationships for Group Order operations while handling high-level escalations. Additionally, the lead will drive operational projects, maintain the external knowledge base, and improve internal product workflows.
Lead a specialized engineering squad to technically resolve complex user issues and architect automation solutions to prevent recurrence. Act as the primary technical bridge between customer support and engineering teams while overseeing LLM-based AI agent delivery.
Provide Level 1 IT helpdesk support by resolving incidents and service requests via phone, chat, and email. Additionally, manage and optimize chatbot knowledge bases through data analysis and continuous content improvement.
Lead enterprise client delivery and operational excellence across Project Management, Operations, and Cyber teams. Act as a senior advisor to clients to drive long-term value-based relationships and ensure the delivery of technology-enabled eDiscovery solutions.
Provide expert technical support and troubleshooting for hospital management systems while collaborating with healthcare professionals to resolve IT issues. Responsibilities also include conducting staff training, implementing new software, and maintaining technical documentation.
Provide level 1 and 2 technical support for ERP software, including diagnostics, incident management, and client advisory. Participate in the installation, configuration, and documentation of software solutions for property management professionals.
You will act as a primary point of contact for clients, providing expert support on accounting and financial management software. Your role involves troubleshooting technical issues, assisting with data migration, and escalating complex problems to the technical team.
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You will act as a primary point of contact for clients, providing expert support on the Pennylane platform and resolving technical or accounting issues. Additionally, you will assist clients with data migration and contribute to the creation of help documentation to improve user autonomy.
You will act as a primary point of contact for clients and accountants, providing technical and accounting support to ensure successful platform usage. Your role involves investigating user issues, facilitating data migration, and collaborating with internal teams to improve the product experience.
Stop the endless job search. Our AI finds and applies to the best jobs for you.
We reviewed 54 job postings for remote support specialists in France and found these are the skills employers ask for most often:
| Skill | Share of job posts |
|---|---|
| Customer support | 85% |
| Problem solving | 83% |
| Technical support | 81% |
| Communication | 78% |
| English proficiency | 74% |
| Data migration | 74% |
| Accounting | 72% |
| Financial management | 70% |
| Pedagogy | 67% |
| Teamwork | 57% |
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