English Speaking Customer service Rep.

This is a remote position.

Responsibilities

• Respond to customer messages on Instagram, Whatnot, email, and other platforms
  
• Provide excellent customer service and maintain a positive customer experience
  
• Assist customers with:
  • Shipping updates
    
  • Order questions
    
  • Missing packages
    
  • Product inquiries
    
  • Repack information
    
• Resolve customer concerns quickly and professionally
  
• Track orders and organize customer information
  
• Keep detailed records of customer interactions and issues
  
• Communicate updates clearly with the VividSportsVault team
  
• Follow up with customers regarding orders, inquiries, and support requests
  
• Handle inbound customer inquiries and occasional outbound follow-ups
  
• Maintain professionalism and a friendly attitude in all customer interactions
  
• Manage and maintain basic social media presence (Instagram, Whatnot, etc.), including responding to comments/messages and helping keep pages active and customer-focused
  

Requirements

Requirements

• Strong written and verbal English communication skills with a clear American accent
  
• Previous customer service experience preferred
  
• Friendly, professional, and customer-focused attitude
  
• Strong communication and problem-solving skills
  
• Ability to multitask and manage multiple conversations at once
  
• Comfortable using Instagram, Whatnot, email platforms, and online systems
  
• Strong organizational skills and attention to detail
  
• Ability to work independently and respond in a timely manner
  
• Social media experience (Instagram, Facebook, Etc.) 
  
• Experience with e-commerce or online customer support is a plus
  
• Reliable, motivated, and team-oriented