For Employers

Silver Bell Group

Customer Support Agent (Service Support) - Dutch language

Posted 5 months ago
Worldwide
0-2 years experience
Apply Now

Please mention DailyRemote when applying

?Not checked yet0100
Resume Match Score

See how much of this job your resume covers, and what’s missing.

Want a recruiter to go through it line by line?

Get professional review

Tailor your resume to this job

One click makes a copy of your resume for this role, scores it against the posting, and proposes edits line by line. Your default resume is never changed.

  • Job match score for this posting
  • Edits you accept or skip, no invented facts
  • Download it when it reads right: TXT free, PDF with Premium

Create a cover letter for this job

Upload your resume and we draft a letter for this exact role, tailored to what it asks for.

  • Tailored to this role
  • Based on your resume
  • Fully editable
AI Summary

Manage guest and homeowner queries throughout the entire stay cycle, from pre-arrival to post-departure. Coordinate with internal teams and homeowners to resolve maintenance, billing, and service issues while protecting brand reputation.

This is a remote position.

Silver Bell Group is a dynamic fast-expanding outsourcing company where recruitment is an operational driver and not just a support function. We support 50+ international clients across different industries by building, managing and leading teams for them.

We are currently hiring a Customer Support Agent – Service Support (Dutch language) for our client in the hospitality industry, to manage guest and homeowner queries before arrival, during stay, and post-departure. This is a voice-based role requiring strong problem-solving skills and the ability to handle complaints professionally.

Key Responsibilities:
  • Handle check-in and pre-arrival queries
  • Resolve issues during stay (cleaning, maintenance, electricity, heating, water, key issues, spa/pool concerns, meter readings, damages)
  • Manage post-stay concerns (extra charges, refunds, consumption costs, double payments, security deposit issues)
  • Coordinate with internal teams and homeowners for timely issue resolution
  • Handle escalations calmly while protecting brand reputation and guest trust
  • Maintain accurate documentation of all interactions

Candidate Profile:

  • Strong communication and conflict resolution skills
  • Fluency in Dutch (advanced level) is mandatory
  • Calm and solution-oriented under pressure
  • Experience in customer service or hospitality preferred
  • Ability to manage complaints with empathy and professionalism
Working Hours:
  • Remote position
  • Shift 1: 09:00 AM – 05:00 PM CET
  • Shift 2: 02:00 PM – 10:00 PM CET
  • Two rotational days off per week


Automatically Apply to the Best Remote Jobs

Stop the endless job search. Our AI finds and applies to the best jobs for you.

Try it Now
Keep looking

Similar Jobs

See all Remote Support jobs →

Operations Coordinator (Healthcare Exp) - Work from Home / Dayshift

Full Time Philippines Support

Human Services Call Center Call Screener (Part-Time Weekends)

Part Time United States Support

Gaming Support - T2 Ticket CS (Korean Language)

Part Time South Korea Support

IT Support Specialist

Full Time United States $45000 - $75000 per year Support

Help Desk Analyst

Full Time United States $50000 - $80000 per year Support

Technical Customer Support Specialist

Full Time Australia Support
Apply Now

Personalize your Remote Job Search in 3 Easy Steps!

Featuring 219,353+ Jobs in Support

Answer easy questions

Answer easy questions

219,353+ jobs across 15+ categories

Get your best job matches

Get your best job matches

Only hand-screened, legit jobs

Find a remote job faster

Find a remote job faster

No ads, scams, or junk

“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”

Sarah J. — Sarah J. · Marketing Manager ★★★★★ Verified