Counsellor - 1800RESPECT
Provide trauma-informed support and counselling via phone, video, web chat, and SMS in a fast-paced contact centre. Conduct risk and safety assessments while connecting service users with appropriate pathways to safety.
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Provide trauma-informed support and counselling via phone, video, web chat, and SMS in a fast-paced contact centre. Conduct risk and safety assessments while connecting service users with appropriate pathways to safety.
The consultant will manage the full recruitment lifecycle from sourcing and screening candidates to placement and client relationship management. Additionally, they will identify new business opportunities and conduct interviews to deliver a professional recruitment experience.
Build AI-native systems, agents, and automated workflows to improve financial services and internal operations for a Neobank app. Design and productionize scalable integrations between LLMs, internal data, and business systems while ensuring reliability and safety.
Build and ship full product features across the frontend, backend, APIs, and databases for an AI Neobank app. Create internal tools and customer workflows for onboarding, payments, and support automation while monitoring and improving systems post-release.
Build end-to-end customer-facing and internal product features for an AI Neobank app. Develop web flows, backend APIs, and operational systems while collaborating with product and design teams to launch quickly.
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The Senior Product Architect will design new features across all platform layers and maintain the feature and issue backlog. They will act as the primary technical bridge between the Technical Services team and Engineering to drive implementation and testing.
Design and build scalable systems, tooling, and data processing pipelines to improve AI delivery and evaluation. Lead the end-to-end execution of data collection projects for frontier AI labs to improve advanced models.
Lead finance-domain AI programs by owning the delivery of training, evaluation, and data projects. Act as the primary finance expert to ensure AI outputs meet professional standards while bridging the gap between financial clients and technical AI/ML teams.
Oversee the end-to-end product operations cycle to ensure the efficient delivery of features and customer-facing solutions. Collaborate with engineering and product teams to align operational processes with goals and optimize key performance metrics.
The role focuses on identifying and cultivating strategic partnerships with enterprise companies in the AI and machine learning sectors. The manager will develop growth strategies and negotiate complex deals to create long-term value for Surge.
The role involves owning end-to-end coding data projects to teach frontier AI models how to code. This includes designing agentic training workflows, evaluation rubrics, and technical environments that mirror real-world software engineering.
Lead customer-centric product development by identifying pain points and delivering impactful solutions. Establish scalable systems and processes to enhance customer support and value delivery in collaboration with engineering teams.
The role involves overseeing the end-to-end product operations cycle to ensure the efficient delivery of features and customer solutions. It requires collaborating with product and engineering teams to align operational processes with product goals and optimizing key performance metrics.
Design and architect end-to-end systems for collecting, structuring, and delivering human data to train frontier AI models. Collaborate with engineering and product teams to optimize data pipelines and ensure high-quality training signals for SFT and RL.
Lead initiatives to establish scalable systems and processes that enhance customer support and value delivery. Coordinate with engineering and operations teams to drive the execution of complex, cross-functional projects.
Lead initiatives to improve products and customer value by coordinating between engineering and operations teams. Establish scalable systems and repeatable processes to drive efficient cross-functional project delivery.
Oversee the end-to-end product operations cycle to ensure the efficient delivery of features and customer solutions. Collaborate with engineering and product teams to optimize operational processes and track key performance metrics.
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Manage key accounts as a trusted advisor to ensure customer success and the delivery of high-quality AI data projects. Lead cross-functional collaboration between engineering and operations teams to meet client SLAs and goals.
Lead end-to-end red-teaming workstreams against frontier models by scoping threat models and designing adversarial campaigns. Establish a recurring red-team cadence and produce executive reports to distill severity and user harm.
Own end-to-end coding data projects to train frontier AI models, designing agentic workflows and evaluation schemes. Collaborate with clients and internal teams to build technical environments and rubrics that reflect real-world software engineering.
Design and govern simulated environments and modular frameworks for RL agents to learn and be stress-tested. Establish quality standards for data, reward structures, and telemetry to ensure stable and scalable training signals.
Lead the end-to-end lifecycle marketing strategy for the contributor workforce, focusing on onboarding, engagement, and reactivation. Drive growth through experimentation across paid channels and optimize email programs using a UX-informed design approach.
Lead cross-functional initiatives to build scalable systems and processes that enhance customer value delivery. Coordinate between engineering and operations teams to drive the execution of complex projects and manage timelines.
Lead the direction and execution of critical products supporting advanced AI training and RLHF processes. Develop innovative solutions for annotation efficiency, data exploration interfaces, and large-scale data processing systems.
The role involves owning end-to-end growth initiatives focusing on the acquisition, reactivation, and retention of specialized contributor pools. You will drive platform engagement through experimentation and lead the strategy for acquiring skilled workers across various channels.
Manage end-to-end data operations to ensure efficient collection, processing, and delivery of data for AI model training. Collaborate with engineering and product teams to optimize data pipelines and establish quality metrics.
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Design and build core fullstack systems and backend architecture to power the Surge platform. Create scalable tools for data collection, labeling, and evaluation used by leading AI labs.
The role involves embedding with AI labs to evaluate model behavior and design interventions to improve reliability at scale. You will build data pipelines and fine-tuning workflows to address failure modes in complex reasoning and tool use.
The role involves designing high-impact datasets and collection strategies to shape the behavior and performance of frontier LLMs. You will develop frameworks to evaluate dataset quality and optimize annotator behavior to improve model alignment and safety.
Lead the design, implementation, and delivery of scalable software solutions and complex engineering initiatives. Partner with Architecture, Product, and DevOps teams to ensure operational excellence and high-performing system architecture.
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