Provide L3 code-level support and troubleshooting for the MES4.0 ecosystem and other critical regional applications. Develop and maintain application components while participating in a 24/7 regional support rotation.
Remote It Support Jobs (161)
Search = it support
The role involves planning, designing, and evolving a Linux server landscape based on Ubuntu, including the management of high-availability environments and Ceph storage. Additionally, the engineer will handle 2nd and 3rd level support, automation via Bash or Ansible, and implement IT security hardening policies.
Act as the primary contact for daily IT issues, managing the full ticket lifecycle from capture to resolution. Responsible for maintaining MDM, identity management, productivity tools, and optimizing business processes through SaaS automation and API integrations.
IT Support Engineer
NAVITAS SEMICONDUCTOR USA, INC.
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Full Time
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6 Weeks Ago
NAVITAS SEMICONDUCTOR USA, INC.
Provide frontline and escalated technical support for hardware, software, and network issues across global offices. Manage user accounts, IT asset lifecycles, and maintain system compliance with company security policies.
Maintain and support Engineering IT services to ensure operational performance and alignment with end-user needs. Manage software deployment solutions, including building, testing, and debugging packages while resolving technical incidents and service requests.
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Maintain and support Engineering IT services to ensure they remain operational and performant for end users. Manage software deployment solutions, including building, testing, and debugging packages while resolving technical incidents and service requests.
After Hours IT Support Technician II - South Africa 17 APPLICANTS
Dedicated IT
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Full Time
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6 Weeks Ago
Dedicated IT
Provide professional technical support to healthcare clients by resolving tickets within SLA and managing day-to-day technology needs. Responsibilities include mentoring Level 1 technicians, documenting technical solutions, and managing vendor relations.
Provide real-time technical support and triage for court reporters using the Maggie digital product. Build foundational support resources including runbooks, knowledge base articles, and hardware kits.
Lead and grow the support analyst team for the Maggie digital court reporter product, overseeing incident management and escalation practices. Build essential runbooks, training materials, and knowledge bases from scratch to ensure fast resolution of live-production issues.
Provide real-time technical support and triage for the Maggie digital court reporter product, resolving hardware, network, and software issues. Help build the team's foundational knowledge base, runbooks, and training materials from scratch.
Act as the first point of contact for technical issues, resolving support tickets across Windows and macOS environments. Manage user accounts via Active Directory and maintain internal knowledge base documentation.
Provide frontline technical support for hardware and software while managing identity and access management (IAM) for internal tools and external EMR systems. Coordinate with external medical practices to install necessary software and ensure seamless system access for users.
The intern will troubleshoot operating systems and software while resolving trouble tickets for internal users. Key duties include managing user accounts via Okta and configuring mobile devices through an MDM platform.
The role focuses on managing user access lifecycles and providing first-response Tier 1 IT support to resolve technical issues. It also involves triaging bugs for the development team and maintaining comprehensive IT documentation and SOPs.
IT Support Specialist (Senior, 2nd Level) – Hosting (m/w/d)
dataforest GmbH
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Full Time
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7 Weeks Ago
dataforest GmbH
Act as the technical reference for L2 support by resolving complex system, platform, and performance issues. Drive team improvement through the definition of standards, runbooks, and technical coaching of L1/L2 staff.
IT Support Specialist (Junior, 2nd Level) – Hosting (m/w/d)
dataforest GmbH
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Full Time
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7 Weeks Ago
dataforest GmbH
Handle 2nd level support tickets by debugging webstack and mail issues and correcting system-level configurations. Analyze recurring errors to create runbooks and prepare complex escalations for specialists.
The intern will manage internal IT support tickets via Jira and provide technical assistance for hardware, software, and connectivity issues. Additionally, they will handle N1 security responses, endpoint hardening, and the onboarding/offboarding of employee devices.
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Provide L1/L2 technical support and monitor infrastructure for multiple client environments in an MSP setting. Administer Microsoft 365 services, manage network connectivity, and maintain detailed technical documentation and SOPs.
Provide L1 technical support for corporate systems, managing user access and resolving hardware and software issues. Maintain high-quality ticket documentation and contribute to the internal knowledge base to improve support processes.
Provide Level 1 and Level 2 technical support for corporate staff and franchise networks, focusing on hardware, software, and networking issues. Administer Microsoft 365, SaaS platforms, and cloud environments while maintaining IT documentation and security compliance.
Provide L1/L2 technical support and infrastructure monitoring for multiple client environments in an MSP setting. Administer Microsoft 365 services, manage network connectivity, and maintain detailed technical documentation and SOPs.
Act as the second-line escalation point for complex technical incidents across infrastructure, cloud, and end-user technologies. Assist with projects including security compliance auditing, cloud migrations, and infrastructure changes.
Provide Level 1 and Level 2 technical support for internal users in a cloud-first environment using Jira Service Management. Manage endpoint provisioning, identity access, and security configurations while adhering to ITIL and Change Management policies.
The IT Support Technician will manage day-to-day helpdesk operations, including Microsoft 365 administration and user account provisioning. They will serve as the primary point of contact for technical issues, ensuring effective support for approximately 90 employees.
DCI: Lehrer/Teacher (m/w/d) IT Support - voll remote
Digital Career Institute & Social Impact School
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Full Time
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14 Weeks Ago
Digital Career Institute & Social Impact School
The role involves structuring and creating a comprehensive, practical curriculum for IT support specialists, covering hardware, operating systems, and networking. You will also be responsible for conducting interactive, remote training sessions and developing learning materials for students.
DCI: Lehrer/Teacher (m/w/d) IT Support - voll remote
Digital Career Institute & Social Impact School
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Full Time
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14 Weeks Ago
Digital Career Institute & Social Impact School
The role involves structuring and creating a comprehensive, practical curriculum for IT support specialists, covering hardware, operating systems, and networking. You will also be responsible for conducting interactive, remote training sessions and developing learning materials for students.
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You will manage the macOS fleet, handle access management, and support internal IT requests while collaborating with the SRE team. Additionally, you will contribute to internal tooling projects and automate common tasks to reduce operational toil.
The IT Support Supervisor will lead a remote team of specialists to design and deliver IT training programs while ensuring system stability and data integrity. They are responsible for maintaining regulatory compliance and fostering a service-oriented culture across the organization.
IT Support Services Help Desk Technician 26 APPLICANTS
Alchemy Consulting Group
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Full Time
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17 Weeks Ago
Alchemy Consulting Group
The technician will provide first-level IT support for hardware and software issues while maintaining detailed incident documentation in the ticketing system. They will also assist with system security, infrastructure maintenance, and configuration of site hardware and software.
The IT Support Supervisor leads a remote team responsible for IT training, application support, and ensuring system stability within a healthcare environment. They oversee the design and delivery of training programs while maintaining regulatory compliance and fostering a service-oriented team culture.
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