Provide high-quality technical assistance to customers and internal staff to ensure continuity of IT services. Responsibilities include installing hardware, managing ticketing systems, and troubleshooting network and system incidents.
CCL18 Junior IT Support Engineer (Part-time)
Department: IT
Employment Type: Part Time
Location: Islamabad
Description
Overview
At Cybernetic Controls Limited (CCL), we are committed to global leadership in providing innovative digital solutions that empower businesses to reach their full potential. As a remote-first company, we believe in empowering our employees to work in a way that best suits their individual needs, fostering a culture of flexibility and trust. Since our founding in 2020, we have successfully delivered high-quality resources to our clients in the FinTech sector across various business areas. Read more on the Cybernetic Controls website.
Job Summary
The Junior IT Support Engineer will be responsible for providing high-quality technical assistance to both customers and internal staff, as well as ensuring continuity of IT services and resolving any technical issues that may occur.
Key Responsibilities
Work continuously on assigned tasks/helpdesk tickets and projects until completion, ensuring
stakeholders are satisfied with IT service levels
Install and configure computer hardware, operating systems and applications
Monitor and maintain computer systems, services and networks
Talk users through a series of actions to help set up systems or resolve issues
Use your technical and analytical expertise to identify, troubleshoot and resolve incidents and problems
Provide recommendations and drive the implementation of improvements to operational controls, functions and processes
Manage and administer ticketing systems
Ensure the highest level of data security to protect our clients’ information assets
Support and be an integral member of the IT team
Skills, Knowledge and Expertise
Good understanding of
ITIL principles
Ticketing systems experience
Windows 10 / Server 2016/2019
Microsoft Office 2016
Networking (LAN/WAN, DHCP, DNS, VoIP, etc.)
Active Directory
Information security tools (Firewalls, anti-malware, etc.)
JIRA and Confluence
Disaster Recovery and Business Continuity
Knowledge
Ability to communicate in both technical and user-friendly language depending on the audience
Excellent verbal and written communication skills
Excellent problem-solving skills and attention to detail
Ability to be a “big picture” thinker
Experience
1 year of working experience in IT Support
Experience in Cloud Computing (preferably AWS) would be an advantage
Qualifications/Training
Bachelor’s degree (or above) in Computer Science or a related subject
Benefits
Competitive salary package
Private healthcare contribution
Annual pay review
Regular team socials
Working within a culture of innovation and collaboration
Opportunity to play a key role in a pioneering growth company
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
