CCL18 Junior IT Support Engineer (Part-time)
Please mention DailyRemote when applying
AI Summary
Provide high-quality technical assistance to customers and internal staff to ensure continuity of IT services. Responsibilities include installing hardware, managing ticketing systems, and troubleshooting network and system incidents.
CCL18 Junior IT Support Engineer (Part-time)
Department: IT
Employment Type: Part Time
Location: Islamabad
Description
Overview
At Cybernetic Controls Limited (CCL), we are committed to global leadership in providing innovative digital solutions that empower businesses to reach their full potential. As a remote-first company, we believe in empowering our employees to work in a way that best suits their individual needs, fostering a culture of flexibility and trust. Since our founding in 2020, we have successfully delivered high-quality resources to our clients in the FinTech sector across various business areas. Read more on the Cybernetic Controls website.
Job Summary
The Junior IT Support Engineer will be responsible for providing high-quality technical assistance to both customers and internal staff, as well as ensuring continuity of IT services and resolving any technical issues that may occur.
Job Summary
The Junior IT Support Engineer will be responsible for providing high-quality technical assistance to both customers and internal staff, as well as ensuring continuity of IT services and resolving any technical issues that may occur.
Key Responsibilities
- Work continuously on assigned tasks/helpdesk tickets and projects until completion, ensuring
- stakeholders are satisfied with IT service levels
- Install and configure computer hardware, operating systems and applications
- Monitor and maintain computer systems, services and networks
- Talk users through a series of actions to help set up systems or resolve issues
- Use your technical and analytical expertise to identify, troubleshoot and resolve incidents and problems
- Provide recommendations and drive the implementation of improvements to operational controls, functions and processes
- Manage and administer ticketing systems
- Ensure the highest level of data security to protect our clients’ information assets
- Support and be an integral member of the IT team
Skills, Knowledge and Expertise
Good understanding of
- ITIL principles
- Ticketing systems experience
- Windows 10 / Server 2016/2019
- Microsoft Office 2016
- Networking (LAN/WAN, DHCP, DNS, VoIP, etc.)
- Active Directory
- Information security tools (Firewalls, anti-malware, etc.)
- JIRA and Confluence
- Disaster Recovery and Business Continuity
Knowledge
- Ability to communicate in both technical and user-friendly language depending on the audience
- Excellent verbal and written communication skills
- Excellent problem-solving skills and attention to detail
- Ability to be a “big picture” thinker
Experience
- 1 year of working experience in IT Support
- Experience in Cloud Computing (preferably AWS) would be an advantage
Qualifications/Training
- Bachelor’s degree (or above) in Computer Science or a related subject
Benefits
- Competitive salary package
- Private healthcare contribution
- Annual pay review
- Regular team socials
- Working within a culture of innovation and collaboration
- Opportunity to play a key role in a pioneering growth company
- Company Laptop will be provided
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
