The Director will define the vision and strategy for the Enterprise Customer Success organization while leading a team of advisors to drive retention and growth. They will establish value frameworks, manage executive escalations, and align commercial strategies with internal leadership.
The Onsite Specialist manages the end-to-end delivery of onsite event services, including scoping, hardware procurement, and project coordination. They also lead a network of contract technicians and travel to events to provide hands-on technical support and check-in management.
You will manage a portfolio of high-value accounts to drive retention and expansion by understanding customer strategic priorities. This involves building account plans, mapping stakeholders, and negotiating complex multi-year agreements.
You will own the end-to-end management of Salesforce and the integration layer of the GTM tech stack to ensure seamless data flow and process efficiency. You will also partner with cross-functional teams to build scalable automations and maintain high standards of data integrity across the organization.
The Enterprise Account Executive will lead complex, multi-threaded sales cycles and proactively generate pipeline through strategic prospecting. They will also act as a trusted advisor to enterprise clients while collaborating across internal teams to ensure a cohesive customer journey.
