Manage a book of 40-60 mid-market accounts to drive high-velocity, full-cycle sales and achieve consumption targets. Collaborate with an Engagement Manager to expand deal sizes and maximize customer value through strategic use-case plays.
The Business Development Representative will partner with account executives to identify and engage high-potential accounts through outbound campaigns. They will also refine outbound strategies, manage pipeline, and eventually handle smaller SMB deals.
The Support Representative will resolve high-volume tickets related to account access, billing, and product plans. They will also route complex technical issues to Tier 2 support and identify recurring questions for macro creation.
The Support Representative will resolve high-volume tickets related to account access, billing, and product questions using established macros and playbooks. They are also responsible for identifying when issues require escalation to Tier 2 support or product judgment.
Lead design projects for new features and improvements across mobile and web products, and create, iterate on, and prototype concepts for creative workflows. Partner with product, engineering, and research teams to improve products and processes and maintain consistent visual design and user experience.
The Customer Education Specialist will maintain and update Help Center documentation, video tutorials, and self-service resources to ensure user success. They will collaborate with product and engineering teams to align content with feature launches and analyze support data to improve content discoverability.
You will own the end-to-end detection and response program, including logging, alerting, triage, and incident recovery. Additionally, you will build automation for security tasks and partner with engineering teams to ensure new systems are secure by design.
You will design and implement security controls across the Kubernetes ecosystem, including network policies, workload identity, and runtime hardening. Additionally, you will secure research infrastructure and training pipelines while hardening the software supply chain against potential threats.
You will own the end-to-end SEO and AEO strategy, including keyword architecture, content library development, and technical site health. Additionally, you will be responsible for measuring organic growth and optimizing content to drive product signups.
You will own the end-to-end management of AI support agents, ticketing systems, and internal CX tooling by shipping production-grade code. Additionally, you will build reporting dashboards, manage billing guardrails, and act as the primary technical liaison between support, product, and engineering teams.
Develop end-to-end full-stack AI-powered product features, including frontend interfaces and backend systems for generative AI tools. Collaborate with the engineering team to implement LLM-powered features and improve the performance and reliability of the codebase.
You will own the revenue systems and data infrastructure, building and maintaining the tools that scale productivity across the GTM team. Additionally, you will design and implement agentic workflows and full-funnel automation to optimize the entire customer lifecycle.
You will own the visual execution of high-volume performance marketing assets across video, motion, and static formats to drive conversion. You will collaborate with product marketing and growth teams to develop integrated ad concepts and maintain a consistent visual language across all performance touchpoints.
The Consumer Support Specialist will manage high-volume inbound support tickets across various plans while handling escalations from AI support layers. They will also identify product patterns, contribute to self-service documentation, and engage with the community on platforms like Discord.
You will build and own the company's YouTube channel, managing the entire production cycle from concept to publication. This includes creating educational content that teaches users how to utilize generative AI tools for professional filmmaking and advertising workflows.
You will own growth-critical product surfaces such as pricing pages, paywalls, and checkout flows to drive ARR and reduce churn. You will collaborate with engineering and data teams to design, test, and iterate on experiments that optimize user conversion.
Manage 10-30 concurrent enterprise sales cycles for Fortune 500 companies, focusing on new logo acquisition and account expansion. Collaborate with an Enterprise Engagement Manager to execute account plans and drive customer consumption milestones.
Manage a book of 40-60 growth accounts to close 25-40 deals annually with a focus on increasing deal size. Collaborate with Engagement Managers to convert product signals into pipeline and ensure customers meet consumption targets.
Build and lead an enterprise revenue organization by managing frontline sales managers and hybrid revenue pods of AEs and Engagement Managers. Own the segment's new ACV and NRR targets while driving license consumption and value output for C-level clients.
The role involves owning the revenue close process, including journal entries, reconciliations, and the full-cycle Order-to-Cash process. The accountant will also implement controls, build revenue recognition workbooks for new products, and coordinate with external auditors.
The role involves owning the positioning and narrative for Runway's Creative, Dev, and Robotics businesses. You will build the product launch operating system and lead the product marketing function as the company scales.
Provide day-to-day technical support, manage the device lifecycle, and administer the company's SaaS stack and Google Workspace. The role also involves enforcing security policies and supporting office networking and AV infrastructure.
Own the full commercial lifecycle for the Japan market, from sourcing and closing complex enterprise deals to ensuring long-term partner expansion. Act as the internal voice of the Japanese market to influence product roadmaps and go-to-market strategies.
The role involves creating advanced AI workflows and content to demonstrate Runway's value to enterprise customers. You will act as a product expert during pre and post-sales processes and translate customer feedback into product insights.
Own the end-to-end strategy and roadmap for the developer platform to serve individual developers and enterprises. Drive API usage and revenue growth while coordinating between engineering, design, marketing, and sales.
The role involves bridging the gap between ML research and productization to create impactful AI tools for creators. Responsibilities include defining AI applications, collaborating with engineering and design, and analyzing user metrics to prioritize features.
Build and scale the founding BDR organization by managing the early team and establishing AI-first outbound infrastructure. Develop targeted enterprise opportunity generation workflows using product signals and AI-powered automation.
Lead negotiations for B2B SaaS customer contracts, APIs, and strategic IP-heavy partnerships. Implement scalable commercial processes, tools, and infrastructure to support the sales team and executive leadership.
You will own the end-to-end developer funnel, from awareness to activation, while building and nurturing a community of creative technologists. Additionally, you will produce high-quality technical content and serve as the primary liaison between the developer community and internal product teams.
Manage the company's litigation, dispute resolution, and regulatory requests while developing legal strategies for cutting-edge AI issues. Partner with the General Counsel to provide legal guidance across various domains including IP, employment, and product development.
