The Conversion Agent is responsible for managing client relationships and driving sales within a regulated Forex environment. The role requires meeting performance targets while maintaining high standards of customer service.
You will own the full client lifecycle strategy, including onboarding, activation, retention, and VIP management for a Forex/CFD brand. You will also be responsible for building and managing multi-channel automated workflows and ensuring all messaging is data-driven and compliant.
Manage a portfolio of existing clients to drive engagement, deposits, and trading activity through proactive outreach. Handle client queries via phone, email, and chat while maintaining accurate records in the CRM.
Build and maintain strong relationships with German-speaking clients to increase trading activity and lifetime value. Reactivate existing clients and promote new products while maintaining accurate CRM records.
