German Retention - Remote ( Swiss experience)

This is a remote position.

We are looking for experienced German Retention Agents to join a growing international Forex team. This is a fully remote opportunity for professionals who know how to build long-term client relationships, increase client activity, and maximise retention.

Experience working with Swiss German-speaking clients is highly preferred.

Responsibilities

• Build and maintain strong relationships with German-speaking clients.
  
• Retain and reactivate existing clients through regular communication.
  
• Increase client deposits, trading activity, and lifetime value.
  
• Understand client trading goals and provide ongoing account support.
  
• Promote new products, campaigns, and trading opportunities.
  
• Handle client objections professionally and effectively.
  
• Maintain accurate CRM records and client notes.
  
• Work closely with internal departments to ensure an excellent client experience.
  
• Achieve individual and team KPIs.
  

Requirements

Benefits