The Head of Global Onboarding Operations will own the health and evolution of the global onboarding experience by designing scalable processes and optimizing tooling. They will lead cross-functional initiatives to improve customer adoption, time-to-value, and operational efficiency across regional teams.
You will take ownership of investigating, diagnosing, and resolving technical and customer service-related inquiries. Additionally, you will act as a product expert and advocate for clients by providing feedback to internal teams to improve processes and features.
Lead the Ecommerce team by overseeing health, productivity, and technical strategy while facilitating the delivery of high-quality software. Provide direct people management, including coaching, performance reviews, and career development for team members.
You will build intuitive and reliable frontend experiences for the payments platform while collaborating with cross-functional teams. You will contribute to the entire product lifecycle, from technical design and implementation to testing and continuous improvement.
You will be responsible for building and maintaining the partnership platform by implementing integrations and exposing Phorest's capabilities through APIs. You will collaborate with product and design teams to build high-scale, distributed systems while driving technical innovation and quality.
You will be responsible for designing and implementing software components for the reporting and dashboard suite within a high-scale distributed system. You will collaborate with product teams to turn requirements into shippable features while maintaining high coding standards and mentoring teammates.
You will design and build features for a high-scale, multi-tenant SaaS platform using modern cloud technologies and event-driven architecture. You will also collaborate with product and design teams to deliver elegant solutions while maintaining high coding standards and automated testing.
The Global Onboarding Domain Manager will own the strategy, performance, and evolution of the global onboarding experience to ensure consistent customer value. They will lead cross-functional initiatives to optimize processes, tooling, and data-driven insights while coaching a high-performing team.
Lead end-to-end recruitment for non-technical functions across Europe and North America, acting as a strategic partner to senior leadership. Responsibilities include building sustainable talent pipelines, providing data-driven market insights, and enhancing the candidate experience.
Manage the full sales cycle for PhorestPay solutions, from lead qualification and discovery calls to closing contracts. Focus on increasing revenue by strengthening existing customer relationships and identifying new business opportunities within the beauty and spa industry.
Lead and mentor an engineering team within the Pay Pillar to deliver high-quality fintech payment solutions. Collaborate with product and engineering leadership to define strategy, remove blockers, and ensure operational excellence through observability and monitoring.
The Level 2 Support Specialist will manage the entire communication and coordination for technical escalations, ensuring adherence to SLAs and tracking progress from logging to resolution. This role involves independently handling critical incidents affecting software usability, providing structured communication to customers and internal teams, and supporting data migrations.
