Take ownership of investigating and resolving technical and customer service queries for salon software clients. Collaborate with internal teams to provide product feedback and assist in testing new features and bug fixes.
Phorest
14 Remote Job Openings at Phorest
The role involves delivering monthly financial and management accounts, including P&L ownership and balance sheet reconciliations. Key duties include managing international tax compliance, conducting revenue analysis across multiple jurisdictions, and optimizing reporting through automation and AI.
Manage partnership marketing campaigns from planning to delivery while building strong relationships with industry-leading brand partners. Collaborate with internal sales and marketing teams to maximize salon participation and identify new commercial opportunities.
Provide high-quality technical support to customers via phone, email, and chat to resolve software and hardware issues. Diagnose common product problems and escalate complex cases to L2 or technical teams while maintaining detailed CRM logs.
Manage the full sales cycle for PhorestPay solutions, from lead qualification and discovery calls to closing contracts. Focus on increasing revenue by strengthening existing customer relationships and identifying new business opportunities within the beauty and spa industry.
Lead and mentor an engineering team within the Pay Pillar to deliver high-quality fintech payment solutions. Collaborate with product and engineering leadership to define strategy, remove blockers, and ensure operational excellence through observability and monitoring.
QA Engineer - Salon Ops (Reporting) 6 Month Maternity Cover
Phorest
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Full Time
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a month ago
Phorest
The role involves designing and executing manual and automated test suites to ensure the quality of reporting features within the Salon Ops pillar. You will collaborate with cross-functional teams to identify defects, track resolutions, and sign off on features for release.
Lead the execution and optimization of multi-channel paid media campaigns to drive B2B lead generation across global markets. Collaborate with regional teams and creative departments to maximize ROI and achieve CPA targets for the salon and med spa segments.
As a Paid Media Specialist, you will lead the monitoring, optimization, and performance of multi-channel PPC and Paid Social campaigns. You will create, execute, and continually optimize campaigns to maximize ROI and support Phorest's growth objectives.
The Premium Partner Development Manager will establish partnerships with various stakeholders to generate lead referrals for Phorest and nurture relationships with referral partners. They will also engage with North American Sales and Marketing Teams to execute partnership events and support brand partnerships.
You will build and maintain the partnership platform by implementing integrations and exposing Phorest's capabilities through APIs. You will also collaborate with product and design teams to develop high-scale, distributed backend solutions.
You will design and build features for a high-scale, multi-tenant SaaS platform using modern cloud technologies and event-driven architecture. You will also collaborate with product and design teams to deliver elegant, intuitive solutions while maintaining high coding standards.
You will own the end-to-end product lifecycle for the Consultations domain, driving discovery, delivery, and measurable business outcomes. You will collaborate with cross-functional teams and customers to define priorities, manage roadmaps, and ensure the successful adoption of new features.
The Level 2 Support Specialist will manage the entire communication and coordination for technical escalations, ensuring adherence to SLAs and tracking progress from logging to resolution. This role involves independently handling critical incidents affecting software usability, providing structured communication to customers and internal teams, and supporting data migrations.
