You will lead a global team to design and standardize Customer Success processes, tooling, and workflows to drive retention and revenue performance. You will partner with regional leaders to translate frontline needs into scalable global strategies that improve feature adoption and reduce churn.
You will lead the technical direction for AI enablement by identifying high-leverage opportunities and building scalable, production-ready AI solutions. You will also act as a multiplier by mentoring teams, establishing engineering standards, and measuring the business impact of AI initiatives.
