Lead, support, and develop a team of product designers while setting a clear design direction for the Financial Services track. Partner with cross-functional teams to improve experience quality and drive acquisition, activation, and revenue objectives.
You will be responsible for ensuring the security of the application and infrastructure by integrating security practices from design to delivery. Additionally, you will manage vulnerability assessments, handle security incidents, and lead training sessions to improve security awareness across the company.
Manage a team of 6 to 12 support agents by providing operational guidance, coaching, and performance monitoring. Collaborate with technical, product, and banking teams to resolve complex financial service issues and improve internal processes.
Manage a team of 6 to 12 support agents by providing daily guidance, coaching, and performance monitoring. Collaborate with technical and product teams to resolve complex financial service issues and improve internal processes.
Manage a team of 6 to 12 support agents by providing operational guidance, coaching, and performance monitoring. Collaborate with technical, product, and banking teams to resolve complex financial service inquiries and improve internal processes.
Manage and coach a team of 6–12 support agents, monitor service quality and performance metrics, and coordinate daily workload, schedules, and escalations. Work with Support, Product, Technical, Operations, outsourced support teams, and banking partners to resolve complex cases and improve processes, tools, and documentation.
Investigate complex accounting, functional, and technical issues reported by users and support teams, reproduce problems, identify root causes, and coordinate incident resolution. Communicate actionable analyses to Product and Engineering, document solutions, improve processes, and share expertise with the Support team.
Investigate and resolve complex accounting, functional, and technical issues reported by users. Coordinate with product and development teams to ensure clear communication and effective resolution of incidents.
Investigate complex accounting, functional, and technical issues reported by users and support teams, reproduce problems, and identify their causes using tools such as logs and basic SQL. Coordinate resolutions with Product and Engineering, document findings, improve processes, and share expertise with the Support team.
You will investigate and resolve complex accounting, functional, and technical issues reported by users. You will act as a key liaison between users, the support team, developers, and product teams to ensure effective problem resolution.
You will investigate and resolve complex accounting, functional, and technical issues reported by users. You will act as a key liaison between users, the support team, developers, and product teams to ensure effective problem resolution.
Investigate complex accounting, functional, and technical issues reported by users and support teams, reproduce problems, identify root causes, and coordinate incident resolution. Communicate actionable findings to Product and Engineering, document solutions, improve processes, and share expertise with the Support team.
Investigate complex accounting, functional, and technical issues reported by users and support teams, reproduce problems, and identify their root causes using tools such as logs and basic SQL. Coordinate resolutions with Product and Engineering, communicate actionable analyses, document solutions, improve processes, and share expertise with Support.
Investigate complex accounting, functional, and technical issues reported by users and support teams, reproduce problems, and identify their root causes using tools such as logs and basic SQL. Coordinate resolutions with Product and Engineering, document solutions, improve processes, and share expertise with the Support team.
Investigate complex accounting, functional, and technical issues reported by users and support teams, reproduce problems, and identify their root causes using tools such as logs and basic SQL. Coordinate resolutions with Product and Engineering, document solutions, improve processes, and share expertise with the Support team.
The People Operations Specialist will manage the full employee lifecycle for Tech, Data, and Product teams across Europe, including onboarding, payroll, and benefits. They will also focus on process improvement, HRIS data integrity, and supporting strategic cross-functional projects.
You will act as a primary point of contact for users, analyzing and resolving technical and accounting issues while ensuring high service quality. Additionally, you will assist with data migrations and provide structured feedback to product teams to drive continuous improvement.
Act as a primary point of contact for clients and accountants to resolve technical and accounting issues within the platform. Assist users with data migration and provide expert guidance to ensure optimal use of the financial management software.
Own the vision, strategy, roadmap, and end-to-end customer experience for Studio Builder, enabling customers to create, configure, test, deploy, and improve AI-powered apps, automations, and agents. Lead customer discovery and cross-functional delivery with Product, Engineering, Design, and AI teams, while defining success metrics and advancing reliable, trusted AI product practices.
You will act as a primary point of contact for clients, providing expert support on accounting and financial management software. Your role involves troubleshooting technical issues, assisting with data migration, and escalating complex problems to the technical team.
Act as a primary point of contact for clients and accountants to resolve technical and accounting issues within the platform. Assist users with data migration and provide expert guidance to ensure optimal use of the financial management software.
Act as a primary point of contact for clients and accountants to resolve technical and accounting issues within the platform. Assist users with data migration and provide expert guidance to ensure optimal use of the financial management software.
You will act as a primary point of contact for clients, providing expert support on accounting and financial management software. Your role involves troubleshooting technical issues, assisting with data migration, and escalating complex problems to the technical team.
You will own the free-to-paid conversion journey for SMEs, defining strategies to improve monetization and upgrade experiences. You will collaborate with product teams to run experiment-led initiatives that drive MRR and product adoption.
You will act as a functional expert to train and support partners in deploying the Pennylane platform. Your role involves managing the partner relationship, ensuring their autonomy, and acting as a bridge between their needs and internal product teams.
Act as a primary point of contact for clients to resolve accounting and technical issues while facilitating data migration. Collaborate with internal teams to improve product usability and provide expert support to ensure customer satisfaction.
Act as a primary point of contact for clients and accountants to resolve technical and accounting issues within the platform. Assist users with data migration and escalate complex technical problems to the appropriate internal teams.
Act as a primary point of contact for clients to provide expert support on accounting and financial management software. Assist users with data migration and resolve technical or accounting-related issues to ensure customer satisfaction.
You will act as a primary point of contact for clients and accountants, providing expert support and resolving technical or accounting issues. Additionally, you will assist users with data migration and contribute to the improvement of help documentation and product feedback.
Provide accounting and product support to business leaders, in-house accountants, and accounting firms by investigating user issues, resolving support tickets, and escalating technical problems when needed. Help customers migrate their data to Pennylane, create and update customer help materials, share accounting expertise with colleagues, and relay structured customer feedback to product teams.
