The Tax Account Manager is responsible for managing customer relationships and optimizing tax service delivery for Workday customers. They act as a strategic liaison, driving health plans, managing escalations, and ensuring effective communication between customer teams and internal operations.
The Tax Data Specialist maintains customer tax profiles, manages assigned cases, and researches payroll tax data concerns to ensure accurate and timely service. They collaborate with internal teams to identify discrepancies and support consistent service across multiple systems.
Manage end-to-end payroll support for multiple customers, including daily case resolution, escalations, client calls, and service-level commitments. Configure Workday payroll components, support year-end processes and audits, document root cause analyses, and maintain payroll service documentation.
The Tax Data Specialist maintains and updates customer tax profiles while managing assigned cases to ensure accurate payroll tax data. They collaborate with internal teams to research discrepancies and provide professional support for tax-related inquiries.
The Tax Data Specialist maintains and updates customer tax profiles while managing assigned cases and tasks to ensure accurate payroll tax data. They collaborate with internal teams to research discrepancies, support tax-code setup, and provide professional service across multiple systems.
Process payroll settlements and on-demand payments in clients’ Workday applications, and maintain client-specific support documentation. Manage daily control reports and handle treasury exceptions while providing payroll services to multiple clients.
The Garnishment Processor is responsible for managing US and Canadian garnishment payment files and ensuring accurate disbursement of funds. They also provide customer support by resolving tickets, generating reports, and maintaining compliance with established service level agreements.
The Project Operations Manager leads a team of project managers to ensure successful delivery of service implementations across the portfolio. They are responsible for strategic oversight, resource allocation, operational metrics, and fostering a high-performance PMO culture.
Provide timely support to employees and customers by processing benefit changes, resolving administration issues, and advising employees on benefit plans, eligibility, procedures, and premiums. Reconcile carrier invoices monthly and use Workday, case management, knowledge base, and contact center tools to support employee services.
The Contract Service Delivery Trainer is responsible for designing and delivering job-specific onboarding and readiness training focused on Workday and BPaaS systems. They will manage training environments, facilitate virtual sessions, and assess training effectiveness for various payroll roles.
Manage end-to-end Power of Attorney and Third-Party Authorization requests, ensuring documents meet jurisdictional requirements and tracking them through completion. Provide tax case-handling support during high-volume periods by researching and processing cases, reducing aged inventory, and coordinating with customers, agencies, and internal teams.
Lead tax data management operations by supporting the team, managing automated proactive case campaigns, and serving as a subject matter expert on tax data and processes. Analyze payroll and tax data, develop reporting and metrics, resolve stakeholder inquiries, and identify opportunities to improve accuracy, compliance, and team efficiency.
Provide subject matter guidance to tax filing and rejection teams, resolve complex or escalated cases, and support timely, accurate customer service. Improve team processes through quality assurance, root cause analysis, documentation, trend reporting, collaboration on rejection prevention, and automation opportunities.
Reconcile payroll and tax balances across US tax jurisdictions, using data analysis and calculations to research and resolve customer discrepancies. Communicate findings and causes to customers, document resolutions, and ensure actions comply with tax authority requirements.
Review and set up garnishment orders, maintain payroll garnishment rules and records, and ensure accurate, timely wage withholding and payments. Resolve payroll and garnishment inquiries, communicate with employees and external agencies, process lump-sum payments, and contribute to projects and reconciliations.
Serve as the primary tax contact for assigned customers during their transition to tax services, managing cases, researching payroll tax issues, and coordinating resolutions. Maintain and update tax profiles and related data, lead customer meetings, and collaborate with internal teams to support successful onboarding.
The Customer Experience Program Manager is responsible for designing, documenting, and continuously improving the post-sale customer journey across all segments. This role involves managing programs from concept to rollout while collaborating cross-functionally to drive customer success, adoption, and retention.
The COBRA Specialist manages COBRA administration for clients, including processing qualifying events, participant terminations, and premium payments. They also provide professional support to participants regarding regulatory requirements and resolve service issues with vendors.
The Application Support Analyst serves as the primary point of contact for enterprise application support, responsible for triaging requests and resolving issues. They monitor batch processing and integration jobs while maintaining clear communication with end users throughout the ticket lifecycle.
The Managed Payroll Specialist provides end-to-end payroll processing support for managed customers while ensuring service level agreements are met. They are responsible for configuring Workday pay components, resolving customer escalations, and performing root cause analysis to maintain high client satisfaction.
The Senior Commercial Counsel will lead the negotiation and execution of complex, high-value enterprise agreements while serving as a strategic partner to Sales and Customer Success teams. The role also involves developing legal templates, improving contracting processes, and advising on data privacy and AI-related legal considerations.
The Senior Director will own the vision, strategy, and roadmap for the employee benefits and financial wellness portfolio. They will lead cross-functional teams to drive product commercialization, partner ecosystem management, and measurable business outcomes.
The Tax Data Analytics Supervisor is responsible for reconciling out-of-balance payroll and tax conditions while serving as the primary point of escalation for customers. They will analyze tax data, perform routine audits, and ensure all payroll processing complies with relevant tax authority requirements.
The Senior Contracts Manager will draft, review, and negotiate a high volume of commercial agreements including MSAs, SaaS, and data processing contracts. They will act as a legal partner to Sales and Customer Success teams to align contract terms with business strategy and risk tolerance.
The Tax Data Specialist Lead manages team queues, handles escalations, and provides subject matter expertise to ensure accurate payroll tax processing. They also support team members with training, report reviews, and the maintenance of high-quality service standards for customers.
The Payroll Support Advisor provides advanced technical support and troubleshooting for payroll processing, ensuring accuracy and compliance with regulatory standards. They also lead cross-functional initiatives, analyze performance trends, and serve as a subject matter expert to enhance service quality and customer outcomes.
The Payroll Processor is responsible for managing payroll settlements and on-demand payments within the Workday application for a diverse client base. They will also maintain support documentation, manage daily control reports, and handle treasury exceptions while ensuring high-quality customer service.
The Business Intelligence Analyst will design and maintain reporting mechanisms while documenting business processes and workflows. They will also collaborate with cross-functional teams to implement innovative solutions and provide consulting on best practices for data-driven decision-making.
The Technical Analyst serves as the primary escalation point for complex support issues, managing end-to-end resolution and technical communication during high-severity events. They perform deep technical analysis across application functionality, batch processing, and integrations to drive permanent fixes and system stability.
The Benefits Account Manager serves as the primary relationship owner for a portfolio of customers, overseeing benefits administration and project management. They are responsible for leading open enrollment projects, ensuring operational excellence, and driving customer retention through proactive consultation.
The Sr. Director of Product Operations is responsible for designing, scaling, and improving the company's Product Operating Model to ensure teams deliver measurable outcomes. This role focuses on organizational effectiveness, portfolio visibility, and cross-functional alignment rather than direct product strategy ownership.
The COBRA Sr. Specialist manages operational duties including processing COBRA events, direct billing, and maintaining accurate member information in the system. They are responsible for collaborating with customers, resolving process gaps, and providing professional service for internal and external audits.
The Payroll Tax Analyst manages end-to-end payroll tax compliance, including federal, state, and local filings for US and UK operations. The role also serves as a backup processor for payroll and maintains Workday Payroll configurations and reporting tools.
The Garnishment Specialist is responsible for managing wage garnishment orders, including set-up, rule maintenance, and processing payments. They also resolve automation failures and provide accurate information to courts, agencies, and employees regarding payroll deductions.
The Payroll Processor is responsible for managing payroll settlements and on-demand payments within the Workday application. They also maintain client support documentation and handle daily control reports and treasury exceptions.
The Consulting Services Manager leads the operational delivery team, ensuring consistent project execution and high-quality customer experiences. They are responsible for optimizing internal workflows, managing resource allocation, and driving performance metrics to support strategic business goals.
The Managed Payroll Specialist provides end-to-end payroll processing support for multiple customers while ensuring service level agreements are met. They are responsible for configuring Workday pay components, resolving customer escalations, and performing root cause analysis to maintain high client satisfaction.
The role involves cultivating strong relationships with tax agencies to ensure regulatory compliance and managing escalations regarding payroll tax penalties. You will act as a liaison to negotiate solutions and facilitate systemic adjustments to minimize financial impacts for clients.
The Junior Account Executive supports the growth and retention of existing customers by identifying expansion opportunities and strengthening relationships. They partner with senior sales team members and Customer Success Managers to present solutions and manage sales documentation.
The VP, Deputy General Counsel will lead legal strategy for privacy, compliance, product development, and artificial intelligence. They will serve as a primary advisor to product and engineering teams while managing cybersecurity incident responses and commercial contract negotiations.
The Pay Administration Specialist manages a book of customers by providing payroll administration services and resolving payroll-related inquiries. They are responsible for troubleshooting audit reports, leading quarterly business discussions, and identifying process improvements to ensure service delivery.
The Partner Manager will serve as the primary point of contact for a portfolio of partners, managing relationships and driving co-sell pipeline growth. They will also facilitate partner meetings, track metrics, and collaborate with internal stakeholders to maximize partner-influenced revenue.
The Project Manager I will lead a portfolio of simple customer implementation projects and support the PMO team with administrative functions. Responsibilities include monitoring project deadlines, maintaining documentation, and ensuring high-quality service delivery.
The Payroll Specialist II provides end-to-end payroll processing support for managed customers while managing multiple deadlines in a fast-paced environment. Responsibilities include resolving customer escalations, performing root cause analysis, and configuring Workday pay components.
The COBRA Specialist manages COBRA administration by processing qualifying events, participant terminations, and premium payments. They also provide professional support to clients and participants while resolving service issues and ensuring regulatory compliance.
The Benefits Specialist supports the Employee Services Team by managing benefit administration, help desk inquiries, and workforce administration tasks. They are responsible for processing benefit changes, resolving service issues, and counseling employees on plan features and eligibility.
The Benefits Specialist supports the Employee Services Team by managing benefit administration, help desk inquiries, and workforce administration tasks. They are responsible for processing life-status changes, reconciling carrier invoices, and counseling employees on benefit programs and eligibility.
The Field Marketing Specialist manages the logistics and execution of regional field events, trade shows, and marketing campaigns. They are responsible for campaign setup, vendor coordination, budget tracking, and maintaining event calendars in collaboration with the marketing team.
The Tax Operations Analyst is responsible for researching and resolving complex payroll tax escalations, performing reconciliations, and implementing process improvements. They also create standard operating procedures and collaborate with internal teams to ensure accurate tax reporting and compliance.
The Product Owner will collaborate with development and operations teams to manage the product backlog and translate business requirements into scalable software solutions. They will also facilitate Agile ceremonies and support the full software development life cycle for payroll tax applications.
The Senior Application Support Analyst is responsible for ensuring the performance and reliability of enterprise application platforms through proactive monitoring and incident resolution. This role involves collaborating with product teams, conducting root cause analysis, and mentoring team members to improve support methodologies.
The Benefit Reconciliation Specialist ensures the accuracy and compliance of benefits-related data by reconciling financial records and resolving discrepancies. They also support customer audits and maintain audit-ready documentation while collaborating with internal and external stakeholders.
The Implementation Lead manages the end-to-end onboarding of TaxEx customers, from initial discovery and system configuration to go-live. They serve as the primary tax expert, ensuring precise setup while contributing to the development of implementation methodologies and product intelligence.
The Technical Operations Lead serves as the primary liaison for TaxEx SaaS clients, managing technical support, data onboarding, and complex issue resolution. This role is responsible for validating customer data, troubleshooting API and file processing issues, and ensuring successful production readiness.
Serve as the internal authority on payroll tax to guide complex configuration, product strategy, and escalated customer issues. Collaborate with cross-functional teams to translate deep tax expertise into scalable training content, decision frameworks, and product enhancements.
The Tax Data Specialist is responsible for maintaining customer tax profile data and processing updates with high accuracy across multiple systems. They act as a point of contact for tax inquiries, manage customer cases, and ensure compliance with payroll tax requirements.
The Garnishment Specialist is responsible for the accurate setup and processing of wage garnishment payments and the maintenance of payroll system rules. They resolve automation failures and communicate with courts, agencies, and employees to ensure compliance with legal orders.
Lead a team of specialists in processing amended tax returns while ensuring compliance and adherence to service level agreements. Drive team performance through coaching, quality audits, and the implementation of process improvements.
The Benefits Specialist supports the Employee Services Team by processing benefit-related changes and resolving administration issues. They counsel employees on plan features and perform monthly carrier invoice reconciliations.
The Benefits Specialist supports the Employee Services Team by processing benefit-related changes and resolving administration issues with internal staff and vendors. They are also responsible for counseling employees on benefit programs and performing monthly carrier invoice reconciliations.
Provide technical support and development for enterprise applications, focusing on root cause analysis and defect resolution. Partner with product owners and development teams to document, test, and deploy application enhancements and bug fixes.
Provide full end-to-end payroll processing support and Workday configuration for managed payroll customers. Manage customer cases, lead client calls, and ensure service level agreements are met through timely issue resolution.
The Payroll Processor I is responsible for providing Workday payroll settlement services and managing on-demand payments for clients. Key duties include maintaining support documentation, performing treasury exceptions, and managing daily control reports.
The Renewals Manager leads the subscription renewal process to ensure timely and accurate closures with a high success rate. This includes defining pricing structures, preparing proposals, and collaborating with Customer Success and Finance teams.
The analyst is responsible for designing and executing test scenarios to validate that payroll tax compliance changes are accurate and complete. They collaborate with development teams to identify root causes of defects and ensure all acceptance criteria are met before production release.
The Garnishment Specialist is responsible for the accurate setup and processing of wage garnishment payments and the automation of related reporting. They act as a liaison between the company, courts, and agencies to resolve payroll and garnishment inquiries.
Lead and develop a team of Tax Account Managers to provide proactive customer engagement and operational excellence for tax customers. Oversee daily tax operations, manage customer escalations, and drive performance through KPI tracking and strategic initiatives.
The Tax Consultant will engage with customers to understand their requirements and guide them through the implementation process for OSV tax services. They will also be responsible for configuring the TaxEx application and ensuring customer satisfaction throughout the project.
