The Senior Client Success Manager acts as a strategic partner to key clients, overseeing complex migrations to the Navan platform and ensuring long-term value. They are responsible for driving product adoption, managing executive relationships, and serving as the voice of the customer to internal product and engineering teams.
You will lead a team of Travel Consultants by overseeing daily operations, coaching staff, and ensuring high-quality service delivery. Additionally, you will manage strategic relationships with customers and handle escalations to drive continuous service improvements.
The consultant will provide best-in-class travel support to users via chat, call, and email while managing bookings for flights, hotels, and rail. They will also collaborate with internal teams to resolve issues and provide feedback to improve the company's travel platform.
Lead the end-to-end design process for Enterprise workstreams, including AI initiatives, from concept to developer-ready documentation. Collaborate with global cross-functional teams to simplify complex B2B workflows and evolve the design system.
Provide high-quality travel support via chat, calls, and emails while managing complex bookings for flights, hotels, and rail. Collaborate with internal teams to resolve traveler issues and provide feedback to product and engineering departments to improve platform functionality.
The specialist will manage product functionality and customer escalations while collaborating with cross-functional teams. They are also responsible for identifying operational improvements and contributing to the development of policies and procedures.
The Event Travel Manager will provide high-level travel management support to clients, including resolving travel issues and coordinating program planning from post-sale to billing. They will also maintain project documentation and ensure compliance with service agreements and SLAs.
The Senior Manager will lead the pre-sales scoping engine and the GOS Sales Squad to integrate operational expertise into late-stage enterprise sales cycles. They are responsible for simplifying service offerings, aligning operational delivery with pricing models, and acting as the primary liaison between Global Operations and the Sales organization.
The Venue Find Specialist will deliver end-to-end venue sourcing solutions and provide high-touch service to key clients. They are responsible for building collaborative partnerships, maximizing revenue, and maintaining project documentation to ensure compliance.
Provide high-tier travel support via chat, calls, and emails while managing bookings for flights, hotels, cars, and rail. Collaborate with internal product teams to provide feedback for enhancing customer-facing and internal platforms.
Provide high-tier travel support via chat, calls, and emails, handling bookings for flights, hotels, cars, and rail. Collaborate with internal product and engineering teams to provide feedback for platform enhancements.
Provide high-tier travel support via chat, calls, and emails, handling bookings for flights, hotels, cars, and rail. Collaborate with internal teams to resolve traveler issues and provide feedback to improve product platforms.
Provide high-tier travel support via chat, calls, and emails, handling bookings for flights, hotels, cars, and rail. Collaborate with internal teams to resolve traveler issues and provide feedback to improve product platforms.
Provide high-quality travel support via chat, phone, and email while managing bookings for hotels, flights, rental cars, and trains. Collaborate with internal product and engineering teams to provide feedback for improving the customer-facing platform.
Develop and maintain a cohesive visual identity for Navan across all marketing touchpoints and customer journeys. Design high-quality digital assets, print collateral, and social media graphics while collaborating with cross-functional teams.
You will establish and develop a strategy for identifying and closing net new sales opportunities while managing a lucrative territory. Your role includes prospecting into targeted strategic accounts and presenting directly to C-level executives.
