Serve as the primary point of contact for clients and applicants to resolve issues via phone, email, and chat. Document interactions and collaborate with internal teams to meet customer satisfaction and performance goals.
Mitratech
27 Remote Job Openings at Mitratech
The role involves performing verification tasks to support operations in Legal, Risk, Compliance, and HR functions. The specialist will contribute to a global team focused on simplifying complex business processes.
The Project Manager is responsible for planning, tracking, and reporting on project milestones while managing risks and resources across multiple workstreams. They act as a central information resource to ensure project success and maintain effective communication with internal and external stakeholders.
Lead a distributed team in designing and deploying scalable, AI-integrated software solutions and architectural strategies. Oversee the integration of Agentic AI, prompt engineering, and the decomposition of complex features into actionable engineering tasks.
Lead the Data & Cloud Platform function to build the infrastructure and data capabilities supporting the AI organization. This hands-on role involves designing unified data access layers, managing cloud foundations, and executing the broader data strategy.
The intern will support brand and creative campaigns, write and edit content for blogs and social media, and apply AI-visibility strategies. They will also assist with strategic communications and general marketing support for the Legal Solutions Division.
Lead the AI Quality & Governance function by building platforms for AI observability, evaluations, and policy enforcement. This hands-on role involves writing production code and establishing standards for production-ready AI across the organization.
Consult with clients to translate business needs into functional platform configurations and lead technical solution architecture for mid-sized and enterprise accounts. Manage the implementation process including discovery, setup, data validation, and internal documentation updates.
Manage a portfolio of accounts to drive net revenue retention and expansion above 100%. Develop account plans and conduct value-based business reviews to identify upsell and cross-sell opportunities.
Acts as the bridge between business stakeholders and development teams to own the end-to-end requirements process for internal data initiatives. Responsible for translating complex business needs into dev-ready documentation, including user stories and reporting logic for BI and analytics solutions.
Drive net-new pipeline by designing and executing integrated field marketing programs including webinars, trade shows, and digital activations. Partner with sales and product marketing to align activities with pipeline goals and optimize lead movement through the funnel.
Serve as the first point of contact for clients to troubleshoot and resolve functional issues within SaaS products via tickets, chat, and phone. Maintain detailed interaction records and ensure customer satisfaction goals and service level agreements are met.
Lead the strategy, design, and execution of the technology-enabled Legal Managed Bill Review service with an AI-forward approach. Collaborate with engineering and clients to deliver efficient workflows and manage the product roadmap for corporate legal and finance teams.
Manage customer relationships to retain current revenue and generate additional growth through account planning and renewals. Conduct value-based business reviews and collaborate with internal departments to ensure a world-class customer experience.
The specialist is responsible for accurately processing and posting incoming customer payments and resolving discrepancies or unapplied cash. They also collaborate with cross-functional teams to handle chargebacks, disputes, and collections to maintain healthy cash flow.
Senior Python/React/AWS Software Engineer - Remote, USA
Mitratech
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Full Time
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15 days ago
Mitratech
Develop and architect features for an AI-First SaaS Learning Management Solution using Python and React. Responsibilities include managing the AI-integrated development lifecycle, conducting code reviews, and participating in an on-call DevOps rotation.
Support the Third-Party Risk Management program by managing the intake and accuracy of vendor, contractor, and partner data. Coordinate compliance training logistics and identify opportunities to automate and streamline governance processes.
Serve as the primary point of contact for clients and applicants to resolve inquiries via phone, email, and chat. Troubleshoot issues within established SLAs and document all interactions accurately in the support portal.
Manage partner and client engagement to drive product adoption, reduce churn, and maximize customer value. Collaborate cross-functionally to align partner feedback with product strategy and deliver targeted training and outreach.
Manage a portfolio of accounts to drive net revenue retention and expansion through strategic account planning and relentless hunting for upsell opportunities. Conduct value-based business reviews and collaborate with internal departments to ensure a world-class customer experience.
Lead the B2C and client digital engagement strategy to drive awareness, onboarding, and retention across the customer lifecycle. Develop omnichannel experiences and use data-driven insights to optimize customer lifetime value and product usage.
The Sales Consultant partners with Account Executives to design and present tailored GRC technology solutions to prospective clients. They serve as the primary technical contact, conducting market analysis and providing client feedback to influence product strategy.
Collaborate with Account Executives to design and present tailored GRC technology solutions to prospective and existing clients. Act as a technical contact and thought leader to influence product strategy and drive sales growth.
The consultant manages client implementation activities including requirements analysis, software configuration, and go-live support. They also serve as the primary point of contact for resolving SaaS product inquiries via tickets, chat, and phone.
The role involves transferring data from various sources into databases and spreadsheets while ensuring accuracy and confidentiality. Responsibilities include updating records, summarizing data for reports, and maintaining secure backups.
Lead the strategy and execution for the Embedded Compliance Intelligence platform, focusing on AI-driven insights and workflow automation. Define the product vision, manage the roadmap, and collaborate cross-functionally to deliver scalable compliance capabilities.
The Technical Support Engineer II will provide dedicated support to clients by troubleshooting complex software issues and performing root cause analysis. They will also act as an escalation point for technical issues and collaborate with developers to implement fixes and upgrades.
