Identify challenges faced by home service professionals and provide tailored solutions through compelling product demonstrations. Focus on onboarding prospects onto the HCP Assist service to drive business growth and operational success.
Housecall Pro
37 Remote Job Openings at Housecall Pro
Conduct proactive and inbound outreach to identify root causes of customer churn and provide tailored solutions to retain service professionals. Collaborate with other departments to share data insights and improve the overall customer journey and product offerings.
Support the account management team by driving customer retention, satisfaction, and engagement for home service professionals. Handle inquiries via phone, email, and chat while maintaining accurate CRM records and coordinating cross-functional solutions.
Manage a portfolio of small business clients by providing expert U.S. bookkeeping services and financial statement guidance. Partner with internal bookkeepers to ensure accurate month-end closes and maintain proactive communication with clients.
Inside Sales Representative, Payroll Solutions
Housecall Pro
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Full Time
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12 days ago
Housecall Pro
Manage the full sales cycle from initial engagement to closure using a consultative approach to increase adoption of payroll and accounting solutions. Drive monthly recurring revenue and service attachments while mentoring junior team members and maintaining activity metrics.
Develop and execute customized onboarding plans for new home service professionals to ensure they achieve their business goals within the first 30 days. Perform high-volume outbound outreach and coach customers on product implementation to maximize retention and satisfaction.
Develop and execute customized onboarding plans for new home service professionals to ensure they achieve their business goals within the first 30 days. Perform high-volume outbound outreach and coach customers on product implementation to maximize retention and satisfaction.
Inside Sales Representative, Accounting Solutions
Housecall Pro
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Full Time
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14 days ago
Housecall Pro
Manage the full sales cycle from initial engagement to closure using a consultative approach to increase adoption of accounting and payroll solutions. Build long-term relationships with home service professionals while mentoring junior team members and tracking customer satisfaction.
Manage the full sales cycle from initial engagement to closure, focusing on increasing adoption of accounting and payroll solutions for home service professionals. Act as a consultative partner to address customer challenges and mentor junior team members on best practices.
Staff Machine Learning Operations Engineer - Brazil
Housecall Pro
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Full Time
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16 days ago
Housecall Pro
Lead the design and maintenance of infrastructure for deploying and monitoring machine learning models in production. Develop automated end-to-end pipelines for data ingestion, training, and deployment while mentoring junior team members.
The specialist manages the initial onboarding phase for new service professionals, ensuring a seamless transition from sales to product adoption. They act as the primary point of contact to drive product utilization, troubleshoot technical issues, and reinforce the value of the platform.
Lead the Product-Led Growth (PLG) strategy and execution across the entire customer journey from acquisition to retention. Manage a team of growth product managers to drive business growth through AI-native solutions and funnel optimization.
Lead the design strategy and vision for AI-powered product experiences to streamline operations for home service professionals. Drive architectural-level design decisions while mentoring the design team and collaborating with engineering leadership.
The Director of Partner Marketing will define the strategic vision for the partner channel and lead the team in executing omni-channel campaigns to drive growth. They will collaborate cross-functionally to manage partner relationships, optimize budgets, and ensure partner programs align with overall business objectives.
The Director of Lifecycle & Customer Journey will define the strategic vision for the end-to-end customer journey and lead the development of AI-powered, omni-channel programs. They will collaborate cross-functionally to optimize onboarding, retention, and expansion strategies while coaching a high-performing marketing team.
Design, develop, and test features across the application stack while collaborating with product managers to translate customer needs into technical solutions. Contribute to engineering workflows, CI/CD improvements, and developer experience to ensure high-quality, maintainable code.
Define and drive the technical architecture for platform and product systems while ensuring they scale to enterprise requirements. Collaborate with cross-functional teams to establish architectural standards and integrate AI-driven solutions into the software ecosystem.
Lead the RiskSquad to identify and mitigate platform vulnerabilities, fraud, and abuse across the Housecall Pro ecosystem. Partner with engineering and operations teams to design scalable risk frameworks that balance security with user experience.
The Staff Software Engineer will lead the technical vision, architecture, and design of software systems to ensure scalability and performance. They will also mentor engineers, conduct code reviews, and collaborate with cross-functional teams to align technical solutions with business goals.
You will drive the long-term technical vision and architectural evolution of the platform while mentoring engineers across the organization. You will also collaborate with cross-functional teams to design scalable, reliable systems and ensure high code quality standards.
The Bookkeeping Advisor manages a portfolio of clients by ensuring accurate month-end reconciliations and providing proactive financial guidance. They also collaborate with internal teams to deliver high-quality accounting services and maintain strong client relationships.
You will architect and evolve an internal developer platform to standardize workflows and infrastructure patterns while building self-service capabilities for engineers. Additionally, you will partner with cross-functional teams to improve CI/CD systems, enhance observability, and mentor staff to increase overall engineering velocity.
The Senior Staff Product Manager will define and execute the multi-year risk strategy to protect money movement and platform integrity. They will lead cross-functional initiatives to build scalable fraud detection and security frameworks while mentoring product and engineering teams.
The Account Executive will conduct consultative product demonstrations via Zoom to identify customer pain points and showcase software solutions. They will manage a sales pipeline and collaborate with SDRs to onboard new customers effectively.
The Account Executive will conduct consultative product demonstrations to identify customer needs and manage a sales pipeline. They will work closely with SDRs to convert qualified leads and support the onboarding process for new customers.
You will define the multi-year risk strategy and roadmap to protect money movement, accounts, and communications across the platform. You will lead cross-squad initiatives to architect scalable risk capabilities and drive the evolution of internal tooling and automation.
The specialist owns the relationship during the initial onboarding phase for new service professionals, managing account activation, adoption, and ensuring they realize product value quickly. They serve as the primary contact post-enrollment, reinforcing the platform's value and driving early product adoption.
The specialist owns the relationship during the initial onboarding phase for new service professionals, managing account activation, adoption, and ensuring value delivery. They serve as the primary contact post-enrollment, reinforcing value and driving early product adoption.
The Manager, Retention oversees a team of Retention Specialist Coaches responsible for retaining Pros looking to cancel, driving key performance metrics like save rates and response times. This role involves managing team schedules, providing continuous coaching and development, and ensuring the team delivers best-in-class support aligned with company mission.
The Staff Platform Engineer II will lead the evolution of the internal developer platform, focusing on Developer Experience (DevEx) by building scalable platform capabilities that reduce friction and accelerate engineering velocity. Responsibilities include architecting standardized workflows, building self-service infrastructure capabilities, and improving CI/CD systems to enhance reliability and deployment confidence.
Lead the development and execution of the overall sales strategy, aligning it with corporate objectives and market trends while orchestrating and leading a dynamic sales team. Oversee individual and team performance metrics, guiding members to meet and exceed collective sales targets and cultivating an environment for growth and excellence.
The engineer will design, build, and maintain reliable and performant software systems, taking ownership of features from design through deployment to ensure quality and resilience. They will collaborate with cross-functional partners, participate in architectural discussions, and help shape technical standards and best practices.
The role involves building a product used by daily users, participating in architecture discussions, and owning features end-to-end from implementation through deployment and monitoring. Engineers will collaborate closely with product, design, and engineering partners to deliver high-quality, high-performance software solutions.
The Senior Director, Sales will provide exceptional strategic vision and direction to the sales function, influencing broader organizational strategy by leading global sales strategy development and execution. Key duties include making high-impact executive decisions, overseeing leader development, and collaborating at an executive level across departments to achieve overarching company goals.
Senior Software Engineer (Developer Platform) - Brazil
Housecall Pro
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Full Time
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4 months ago
Housecall Pro
As a Senior Software Engineer, you will design and operate developer systems that enhance productivity and confidence for engineers. Your work will directly influence engineering velocity, code quality, and developer satisfaction across the company.
The Senior Manager, Sales is responsible for leading and coaching sales managers and teams to improve performance and achieve sales targets. This role involves using data to identify risks and opportunities, aligning teams with the company's mission, and developing future sales leaders.
Define and implement the strategy for the Customer Success department while leading and mentoring teams to ensure high performance. Collaborate cross-functionally to enhance the customer journey and drive retention.
