The Sr. DevOps Engineer will design and maintain robust CI/CD pipelines while developing internal tools to enhance developer productivity. They will also monitor key performance indicators such as build times and DORA metrics to optimize build infrastructure and reliability.
You will design, architect, and maintain scalable multi-cloud infrastructure while managing Kubernetes clusters and optimizing cloud footprints. Additionally, you will implement robust observability, lead incident response, and build automated deployment pipelines to enhance system reliability.
Manage end-to-end full-cycle recruitment for U.S. and LATAM-based roles while partnering with hiring managers to develop effective sourcing strategies. Ensure a high-quality candidate experience and maintain accurate data within the ATS to support operational efficiency and hiring metrics.
You will own the end-to-end product lifecycle for the Conversations team, including discovery, strategy, and delivery of AI-native features. You will lead customer research, define roadmaps, and partner with cross-functional teams to drive product adoption and engagement.
Lead and develop a distributed team of approximately eight designers, setting quality standards and overseeing design across core platform experiences, native mobile products, and the design system. Partner with Product, Engineering, and the Senior Director of Product Design to improve customer-facing quality, design system adoption, team execution, and AI-assisted workflows.
Lead design strategy and execution for complex, multi-team initiatives while translating customer needs and business goals into coherent product experiences. Partner with cross-functional leaders to define product direction, mentor designers, and ensure high-quality execution across the design lifecycle.
Lead the strategy and evolution of HighLevel’s design system, including its foundations, components, patterns, templates, documentation, governance, and AI-ready guidance. Partner with engineers and product teams to ensure implementation quality, accessibility, adoption, and consistent product experiences, while mentoring designers and improving the system through usage insights.
Establish performance baselines, workload models, shared testing frameworks, and automated CI/CD regression checks, and conduct load, stress, soak, and spike testing to support capacity planning. Diagnose performance bottlenecks across system layers using observability and profiling tools, collaborate across engineering teams, and mentor junior team members.
You will manage a high-value pipeline of trial customers by providing advanced technical support and consultative engagements to drive conversions. You are responsible for executing nurture strategies and aligning platform capabilities with customer business goals to meet performance targets.
Lead and execute complex, cross-functional projects across Marketing, Sales, Success, and Support teams from intake to launch. Drive alignment, manage project roadmaps, and provide quantitative analysis to ensure measurable business impact and operational efficiency.
The Payroll Apprentice will support the India Payroll team by managing the payroll inbox, tracking tickets, and performing data entry. They will also assist with Excel-based reporting, process documentation, and exploring AI tools to improve administrative efficiency.
The Senior Enablement Partner will develop and deliver training, coaching, and learning resources to improve customer retention and account management performance. They will analyze performance data and collaborate with leadership to identify skill gaps and implement targeted enablement solutions.
You will own end-to-end product analysis for lead generation tools, turning complex data into actionable recommendations to improve customer experience and business outcomes. You will partner with cross-functional teams to define success metrics, design experiments, and influence product strategy through data-driven insights.
You will own the end-to-end development and maintenance of the email platform, including architecture, feature implementation, and post-launch stability. You are responsible for ensuring high scalability, reliability, and performance for a system processing over 40 million emails daily.
The Program Manager will support People planning cycles and lead cross-functional special projects to drive organizational priorities. This role involves creating structure, aligning stakeholders, and implementing scalable processes across the People organization.
Lead the technical design and implementation of backend-heavy features to build industry-specific solutions on the core platform. Own the full development lifecycle, including API design, data modeling, testing, and deployment while mentoring team members.
You will build rich, interactive, and configurable full-stack features for specific industry verticals using Vue 3 and Node.js. You will own the end-to-end development lifecycle, including technical design, API implementation, and performance optimization.
You will design and execute global employee experience programs, internal events, and recognition initiatives to foster culture and connection. You will also manage vendor relationships, budgets, and internal communications to ensure high-quality, scalable delivery across a remote-first workforce.
You will lead the engineering vision for the Marketplace and Developer Ecosystem, overseeing public APIs, monetization infrastructure, and app integrations. Additionally, you will mentor engineering managers and staff while driving technical roadmaps and ensuring high-performance delivery.
You will handle customer queries across multiple channels including chat, email, and calls while troubleshooting product configuration issues. Additionally, you will collaborate with team leads to improve product knowledge and leverage AI tools to enhance support efficiency.
You will lead and develop a team of Trial Experience Managers to drive customer satisfaction and optimize trial-to-paid conversion rates. The role involves implementing scalable processes, leveraging data-driven insights, and utilizing automation to enhance the overall trial experience.
You will own the end-to-end quality engineering strategy and operating model for the Commerce & Payments division. This involves leading AI adoption for quality, mentoring engineering managers, and partnering with cross-functional leadership to ensure release readiness.
The Product Solution Engineer will resolve complex L4 support escalations and perform root cause analysis on technical issues. They will also collaborate with engineering teams to improve product quality and create technical documentation for support teams.
Define the vision, strategy, and 12–18 month roadmap for the Reputation Management product portfolio. Lead product execution by driving cross-functional alignment, conducting customer research, and delivering AI-powered features that improve business outcomes.
Own day-to-day US benefits administration, employee support, vendor relationships, and the accuracy and quality of benefits processes. Partner with leadership to evolve global benefits strategy, education, well-being programs, and employee experiences using data and continuous improvement.
You will architect and evolve distributed data systems to support massive scale and traffic growth. Additionally, you will lead technical initiatives to improve infrastructure economics, reliability, and performance across multiple engineering teams.
Architect and build production-grade agentic systems and a shared AI platform to support internal engineering workflows and product teams. Drive an AI-first culture while ensuring system reliability, safety, and cost-efficiency at enterprise scale.
The Senior Product Enablement Specialist manages high-complexity mobile app cases, handles major customer escalations, and leads investigations into recurring platform issues. They also drive team performance through coaching, documentation creation, and cross-functional collaboration with Product and Engineering teams.
The Product Enablement Specialist II manages the full lifecycle of white-label mobile apps, including onboarding, submission to app stores, and ongoing updates. They are responsible for troubleshooting complex technical issues, resolving app rejections, and providing guidance to team members.
The Customer Retention Specialist will proactively engage at-risk customers through outreach to identify concerns and provide consultative solutions. They are responsible for managing churn, handling objections, and documenting all interactions within the CRM to support revenue retention goals.
