Architect and build production-grade agentic systems and a shared AI platform to support internal engineering workflows and product teams. Drive an AI-first culture while ensuring system reliability, safety, and cost-efficiency at enterprise scale.
The Product Enablement Specialist II manages the full lifecycle of white-label mobile apps, including onboarding, submission to app stores, and ongoing updates. They are responsible for troubleshooting complex technical issues, resolving app rejections, and providing guidance to team members.
The Senior Product Enablement Specialist manages high-complexity mobile app cases, handles major customer escalations, and leads investigations into recurring platform issues. They also drive team performance through coaching, documentation creation, and cross-functional collaboration with Product and Engineering teams.
The Customer Retention Specialist will proactively engage at-risk customers through outreach to identify concerns and provide consultative solutions. They are responsible for managing churn, handling objections, and documenting all interactions within the CRM to support revenue retention goals.
The Talent Acquisition Apprentice will support recruitment initiatives by sourcing candidates, conducting screenings, and coordinating interviews. They will also maintain candidate data in the ATS and partner with hiring managers to meet recruitment goals.
Engage with self-serve users to drive trial activation, adoption, and conversion through onboarding and product guidance. Maintain accurate records of user interactions and collaborate with internal teams to optimize trial flows and messaging.
You will support Business Development Representatives by managing customer replies, booking meetings, and ensuring warm leads are routed efficiently. Additionally, you will maintain accurate records in the CRM and assist customers with basic inquiries to ensure a seamless experience.
Support the performance marketing team with daily campaign reporting, data analysis, and performance tracking across various paid media channels. Assist in campaign setup, quality assurance, and the maintenance of marketing dashboards and documentation.
Lead the vision and execution of generative and autonomous marketing intelligence for the Email Marketing platform. Define the multi-year product roadmap and drive cross-functional alignment to build predictive and autonomous email capabilities.
You will lead the UX research strategy, aligning cross-functional teams on high-impact research agendas and foundational studies. Additionally, you will manage a senior research team while personally conducting high-stakes studies to inform product and company strategy.
Support the setup, testing, and quality assurance of marketing assets including landing pages, emails, and automation workflows. Assist with website updates, campaign tracking, and the documentation of internal marketing processes.
You will partner with product and business leaders to define growth priorities and translate complex problems into actionable strategic recommendations. The role involves driving high-priority initiatives across cross-functional teams from problem identification through to execution and measurement.
You will serve as the technical owner for the Commerce frontend, establishing architecture, standards, and performance benchmarks. You will lead the team, mentor engineers, and collaborate with the central platform team to ensure scalable and high-quality frontend solutions.
The Trial Experience Concierge will act as the first point of contact for customers, managing video conferencing lobbies, scheduling appointments, and handling inquiries via email, chat, and text. They are responsible for maintaining accurate customer logs, updating CRM data, and ensuring efficient workflow coordination across the team.
The Trial Experience Team Lead will provide daily leadership, coaching, and performance management to a team of specialists. They will also serve as the primary point of contact for escalations and contribute to strategic team development and process improvements.
Manage and grow a portfolio of approximately 500 affiliates by providing strategic coaching, support, and engagement in both Spanish and English. Drive revenue and trial growth by executing outreach campaigns, monitoring performance data, and reactivating dormant partners.
The apprentice will manage customer communications via email, chat, and phone while maintaining the video waiting room and scheduling appointments. They will also assist in updating CRM records, managing task pipelines, and ensuring urgent customer issues are addressed promptly.
You will own the end-to-end payment lifecycle for affiliate commissions, including processing, auditing, and resolving payment disputes. Additionally, you will collaborate cross-functionally to build and document scalable, repeatable processes for commission management.
Lead and develop a multidisciplinary team to manage affiliate activation, engagement, and compliance programs at scale. Oversee the planning and execution of year-round affiliate events, campaigns, and asset management while reporting on performance metrics to leadership.
Lead, coach, and develop a team of Affiliate Managers to scale high-producing partner relationships and drive net-new trials. Manage the full lifecycle of affiliate endorsements, including contract negotiations, performance forecasting, and cross-functional collaboration to ensure program compliance and growth.
Own meaningful product areas from discovery through delivery by translating customer needs and technical constraints into clear experience direction. Partner with cross-functional teams including product managers, engineers, and researchers to define, test, and ship polished product experiences at scale.
Own and execute the product roadmap for the B2C and Events platform, focusing on engagement, retention, and scaling features from beta to general availability. Collaborate cross-functionally to deliver intuitive user experiences and measurable growth in organizer activation and ticket revenue.
Lead the architecture and delivery of industry-specific solutions while making pragmatic trade-offs between speed and scalability. Mentor a team of engineers and collaborate with product and design teams to ensure high-quality, reliable production launches.
You will build and activate an initial pipeline of MSP relationships to establish a new go-to-market motion for the company. This involves managing the full relationship lifecycle, validating the value proposition, and collaborating with internal teams to develop a repeatable playbook.
Architect and deploy autonomous AI agents that execute workflows across sales, messaging, and operations. Partner with cross-functional teams to build scalable GenAI infrastructure and iterate on model performance using rigorous experimentation.
Lead, mentor, and scale the SDET team while defining and executing the end-to-end test automation strategy. Collaborate with development teams to champion shift-left testing, improve release quality, and integrate AI-driven productivity tools.
Lead the platform services team in building and maintaining shared infrastructure, internal tooling, and core services. Drive architecture, cost optimization, and reliability while mentoring engineers and fostering a culture of ownership.
You will build and lead a customer growth and activation motion to improve engagement and conversion for the installed base. This includes designing the end-to-end customer journey, managing cross-functional dependencies, and implementing data-driven experimentation to optimize lifecycle revenue.
You will lead a global organization responsible for customer onboarding, retention, and success management across diverse segments. Your focus is on optimizing delivery quality, capacity planning, and driving customer outcomes through data-driven strategies and AI-assisted efficiency.
You will lead the enablement strategy for the Customer Success department by designing training frameworks, documentation, and quality assurance systems. You are responsible for scaling team capability through structured onboarding, continuous learning programs, and performance coaching.
The Senior Program Manager will lead cross-functional initiatives across product, engineering, and operations to improve retention and platform sentiment. They are responsible for defining release metrics, maintaining source-of-truth dashboards, and establishing operational cadences to ensure alignment and accountability.
Support the Product Marketing team with research, data coordination, and project execution. Assist in building marketing analytics reports and conducting market, competitor, and customer research.
You will own the end-to-end customer growth outcome by connecting product signals with GTM and finance targets to drive expansion. You are responsible for setting technical standards for growth measurement and providing decision-grade guidance to leadership across the organization.
The Staff Data Scientist will lead initiatives focused on core revenue retention and data platform development. This role involves leveraging advanced analytics to drive business outcomes and improve retention strategies.
Design and build the platform components for workflows and conversations, including queuing pipelines, storage layers, and caching strategies. Own components end-to-end from architecture and code to production health and incident debugging.
You will own the architectural health and resilience of a billion-scale distributed system, proactively identifying and fixing failure modes across 50+ deployments. You will also lead design reviews, prototype critical architectural improvements, and mentor engineering teams to ensure system stability.
You will design and build scalable, secure user management systems including authentication, authorization, and complex permission hierarchies. You will also collaborate cross-functionally to deliver reliable, performant, and secure experiences for a multi-tenant SaaS platform.
You will own the architecture and development of key product areas within the Labs platform, including feature flags, staged rollouts, and customer feedback systems. You will also collaborate with cross-functional teams to design scalable backend services and performant frontend experiences while maintaining high standards for reliability and security.
Lead design strategy and execution for product areas while partnering with cross-functional teams to define product vision and high-quality outcomes. Drive complex discovery work, set design standards, and mentor designers to ensure consistency and usability across the platform.
You will own the architecture of the platform UI, including the application shell, module federation topology, and shared component library. You are responsible for setting technical direction, ensuring performance standards, and leading complex migrations across multiple teams.
The Payroll Lead will independently manage end-to-end payroll operations for India and the UAE, ensuring accuracy, compliance, and timely disbursements. They will also optimize relationships with external service providers and drive technology-driven automation within the payroll ecosystem.
Lead, recruit, and mentor a high-performing engineering team while directing the strategy and evolution of foundational data systems. Partner with cross-functional stakeholders to ensure infrastructure reliability, scalability, and compliance across the organization.
You will own the CRM Tasks product end-to-end, including designing, building, and scaling features independently. This involves translating business requirements into production-grade solutions and maintaining system performance and reliability.
The apprentice will support the legal team by drafting, reviewing, and managing various commercial and vendor contracts. They will also coordinate with cross-functional teams to ensure compliance and assist with legal operations and research projects.
Lead and develop a high-performing team to manage complex customer escalations while driving systemic improvements across the customer journey. Personally engage with customers in high-impact situations to restore confidence and coordinate cross-functional resolutions.
Design and evolve highly scalable, reliable backend systems and services while leading architecture for complex, cross-team initiatives. You will mentor senior engineers and drive technical standards for reliability, performance, and maintainability across the organization.
You will design and build scalable backend services, APIs, and frontend experiences for agency management, onboarding, and billing workflows. You will also own features end-to-end, from technical planning and implementation to deployment and production support.
Design and build high-throughput, low-latency Node.js and Go services while owning the full architecture and production health. Optimize data layers across SQL and NoSQL stores and implement robust queueing, caching, and rate-limiting strategies.
You will own the end-to-end strategy, roadmap, and operating plan for payments adoption to significantly increase transaction volume. This involves designing partner incentive programs, managing unit economics, and leading experimentation to drive commercial growth.
You will own the product strategy and roadmap for lead generation tools including forms, surveys, and chat widgets to drive conversion and growth. You will collaborate with engineering, design, and data teams to build cohesive, high-converting customer acquisition journeys.
You will own the architecture, design, and development of key product areas including agency onboarding, billing, and management modules. You will also collaborate with cross-functional teams to build scalable backend services and performant frontend experiences while ensuring system reliability and security.
The Talent Management Partner will independently own execution of workstreams across performance, careers, compensation, and broader talent initiatives. They will partner with People Business Partners and functional leaders to translate talent problems into scalable solutions.
You will own critical subsystems and large features end-to-end, from technical design to rollout and monitoring. You will also lead technical initiatives, drive architecture improvements, and mentor engineers to maintain high engineering standards.
You will own the full lifecycle of the CRM Opportunities backend, designing scalable data models and distributed workflows. Additionally, you will build AI-assisted features and ensure system reliability through instrumentation and incident response.
You will own the development of frontend features for the CRM Opportunities pipeline, ensuring smooth interactions and high performance. You will also contribute to backend API development using Node.js and NestJS to support your frontend implementations.
Build and ship features in Node.js and Go microservices that handle live production traffic. Own services end-to-end, including coding, testing, deployment, monitoring, and participating in the on-call rotation.
The Revenue Operations Analyst will own analytics, reporting, and process development for a dedicated segment of the revenue organization. They will build dashboards, optimize workflows, and partner with leadership to drive performance and strategic initiatives.
You will build responsive, scalable, and high-performance user interfaces using Vue.js and TypeScript while managing features from technical design through production. You will also collaborate with cross-functional teams to optimize data-intensive experiences and ensure the reliability of the CRM platform.
The engineer will develop and maintain backend services and APIs while building responsive, performant frontend interfaces using Vue.js. They will own features across the full stack, collaborating with cross-functional teams to ensure high reliability and scalability.
Design, develop, and maintain scalable backend services using Node.js and TypeScript while optimizing database performance. Participate in production monitoring, incident resolution, and code reviews to ensure high reliability and system quality.
You will build and evolve frontend features for the CRM Tasks experience using Vue.js and TypeScript. This involves owning features from technical design through to production monitoring and collaborating with cross-functional teams.
You will lead the product strategy and roadmap for the commerce platform, overseeing business operations, fulfillment, and finance verticals. You will also manage, mentor, and grow a team of product managers to ensure the delivery of a coherent and scalable commerce ecosystem.
Lead and grow a high-performing engineering team while driving the execution and reliability of the Payments Platform. Partner with cross-functional stakeholders to define technical strategy, manage roadmaps, and ensure operational excellence.
You will own the measurement of the AI product portfolio by running recurring business reviews and maintaining metric definitions. Additionally, you will build reporting dashboards, analyze unit economics, and provide data-driven insights to inform the AI product roadmap.
You will own the roadmap and execution for the payment orchestration platform, focusing on reliability, transaction success, and developer experience. This involves managing the transaction lifecycle, optimizing payment routing, and ensuring secure, scalable integration across the ecosystem.
Define and drive the long-term database and data infrastructure strategy to support company-wide growth and scalability. Lead complex cross-team initiatives, establish architectural standards, and improve the reliability and efficiency of database platforms.
The engineer will own the full lifecycle of features, from requirements gathering and UI/UX collaboration to backend API integration and deployment. They will also collaborate with product and design teams to build performant, scalable features while maintaining code quality and addressing technical debt.
You will own the analytics, reporting, and process development for a dedicated revenue segment to drive performance and operational efficiency. This involves building dashboards, managing pipeline workflows, and partnering with leadership to execute strategic initiatives.
You will define the product strategy and roadmap for Custom Objects to evolve the CRM data model and platform capabilities. You will partner with Engineering and Architecture to build scalable data structures, APIs, and integrations that ensure data integrity and performance.
You will own the full lifecycle of the CRM Opportunities backend, designing scalable data models and distributed workflows. You will also be responsible for building high-performance APIs and ensuring system reliability through instrumentation and incident response.
You will design, develop, and maintain scalable backend microservices and APIs to support the core CRM contact infrastructure. Additionally, you will optimize system performance, troubleshoot production issues, and collaborate with cross-functional teams to deliver high-quality features.
Build and maintain commerce surfaces including storefronts, checkout, and subscription management while ensuring high performance and scalability. Collaborate with cross-functional teams to instrument monitoring and mentor junior engineers.
You will lead application and AI security initiatives, including threat modeling, secure SDLC improvements, and vulnerability management. Additionally, you will conduct adversarial testing on LLM applications, AI agents, and RAG architectures to ensure robust security controls.
Design and ship multi-tenant commerce services including checkout, subscriptions, and payment orchestration. Collaborate with product teams to implement resilient, scalable backend systems and mentor junior engineers.
You will lead the technical direction of a real-time platform focused on trust, controls, and safety, ensuring the reliability and security of critical workflows. Responsibilities include optimizing database architecture, managing search at scale, and driving engineering standards through design reviews and mentorship.
The Director of Product Pricing & Monetization will lead the company-wide strategy for pricing, packaging, and monetization to align customer value with sustainable growth. This role involves building a continuous customer-learning system and partnering across departments to operationalize pricing experiments and roadmap initiatives.
The Business Development Specialist will identify and cultivate new business opportunities, including sponsors and exhibitors, while managing a robust sales pipeline. They will also build and maintain professional relationships through targeted outreach and attendance at industry events.
The Field Event Sales Coordinator will manage exhibitor and sponsor support, including inquiries, onboarding, and discovery appointments. They will also oversee contract and invoice management, deliverable tracking, and cross-functional collaboration to ensure successful event operations.
Lead design strategy and execution for complex initiatives across multiple teams to create coherent product experiences. Partner with product, engineering, and research leaders to define product direction and ensure high-quality execution.
You will architect and scale global commerce services while serving as a technical force-multiplier for the engineering team. You will also own the reliability, auditability, and performance of core payment and commerce infrastructure.
Manage and develop a team of 8-12 product designers while leading the design execution for AI-powered workflows across product and revenue lines. Partner with cross-functional leadership to shape roadmaps, ensure design quality, and maintain alignment with business goals and technical constraints.
The Senior Manager of Revenue Operations will serve as a strategic partner to Customer Success and Implementation leadership, building operational frameworks and analytical models to drive growth. They will own the operational foundation, KPI tracking, and retention intelligence to ensure data-driven decision-making across the organization.
The Manager of Revenue Operations will lead strategic GTM partnerships, manage forecasting and annual operating plans, and oversee the Endorsed Affiliates program. They will also design and optimize operational processes, manage the GTM tech stack, and lead a team of analysts to drive data-informed decision-making.
You will own end-to-end hiring for technology roles and partner with business leaders to develop effective sourcing strategies. Additionally, you will leverage data and AI-powered tools to improve hiring velocity, candidate experience, and team performance.
You will design large-scale print materials such as event signage and marketing collateral while ensuring brand consistency across physical and digital touchpoints. The role involves preparing print-ready files, coordinating with vendors, and collaborating with marketing teams to execute design projects.
The Sr. Tax Accountant will manage U.S. federal and state corporate income tax compliance, including quarterly and annual ASC 740 tax provisions. They will also partner with internal teams and external auditors to ensure accurate financial reporting and defend tax positions during audits.
The Demo Specialist will proactively engage and qualify new prospects through outbound outreach and inbound lead management. They are responsible for conducting compelling software demos via Zoom to align product capabilities with prospect goals and drive trial sign-ups.
You will serve as a strategic partner to Support leadership, owning the operational and analytical frameworks that connect support activities to revenue outcomes. This includes managing forecasting, building business cases for investments, and optimizing AI-driven support workflows to drive efficiency and customer retention.
The Lead Automations Analyst will design, build, and deploy end-to-end AI solutions within the internal ORA platform to solve customer success challenges. This role involves managing AI workflows across the call lifecycle, partnering with RevOps on platform capabilities, and establishing technical standards for AI development.
Define and lead the long-term product strategy, architecture, and quality standards for the Voice AI platform. Partner with engineering, design, and cross-functional teams to deliver a reliable, scalable, and commercially successful voice automation solution.
Lead design strategy and execution for product pillars while partnering with engineering and product leaders to define vision and roadmaps. Drive design quality, mentor team members, and set standards for usability, accessibility, and visual consistency across the platform.
Lead design strategy and execution for product pillars while partnering with engineering and product leaders to define vision and roadmaps. Drive design quality, set standards for usability and accessibility, and mentor other designers to elevate the overall craft of the team.
Lead design strategy and execution for product pillars while partnering with engineering and product leaders to define vision. Drive design quality, mentor team members, and ensure consistency across complex digital product experiences.
The apprentice will support recruitment initiatives by sourcing candidates, conducting initial screenings, and coordinating interviews across various functions. They will also maintain candidate data in the Applicant Tracking System and assist with recruitment reporting and pipeline tracking.
The Director of SDET will own the end-to-end quality engineering vision, strategy, and roadmap across multiple product lines. They will also lead the organization's AI adoption strategy for quality engineering and mentor SDET managers and leads.
Define and drive the long-term product vision, strategy, and architecture for the Conversation AI platform. Own the end-to-end system lifecycle, including agent creation, knowledge retrieval, routing logic, and performance evaluation across multiple messaging channels.
You will lead the Monetization Platform team, overseeing the architecture and scaling of billing, reselling, and financial transaction systems. Additionally, you will manage fraud and abuse prevention layers while developing senior engineering talent and driving cross-functional technical initiatives.
You will lead the WhatsApp engineering team in architecting and scaling core platform components to support billions of monthly events. Additionally, you will oversee end-to-end billing, trust and compliance systems, and mentor senior engineers to ensure operational excellence.
Define and drive the long-term product vision, strategy, and architecture for HighLevel's Knowledge Bases and Ask AI platform. Lead the end-to-end development of AI-driven intelligence systems, ensuring high-quality retrieval, agent orchestration, and seamless user experiences across the platform.
You will own key parts of the Workflows product experience, focusing on activation, builder usability, and execution reliability. You will collaborate with cross-functional teams to ship scalable improvements and drive product success through data-driven insights.
The Senior DevOps Engineer will lead efforts to measure and reduce cloud operational costs while building cost observability dashboards. They will collaborate with engineering and finance teams to optimize multi-cloud infrastructure across GCP and AWS.
Own the product strategy and execution for HighLevel's Reselling, Rebilling, and Wallet platforms to enable agency monetization. Collaborate with Engineering, Finance, and Design to build scalable systems for fund management, markups, and financial transparency.
Lead the transformation of the Email Marketing platform into an AI-first communication engine by owning the end-to-end Email Builder and Sequence AI experiences. Define the multi-year product strategy and roadmap to drive user adoption and revenue through intelligent automation and campaign intelligence.
Lead the strategy and architectural evolution of HighLevel's enterprise voice, SIP, and contact center infrastructure. Develop a carrier-agnostic platform featuring advanced routing, IVR automation, and native CCaaS capabilities.
Manage the operational aspects of affiliate and endorsement programs, ensuring accurate commission calculations and timely payouts. Serve as the primary point of contact for partner inquiries and coordinate payment activity between Marketing and Accounting.
Develop AI-driven workflow automation features, including prompt-based inputs and custom AI agents. Optimize high-traffic APIs and implement RAG systems to create context-aware business processes.
Lead and manage a team of product designers to oversee core platform and native mobile experiences. Drive the strategy and execution of the company's bespoke design system to improve overall UX/UI quality and production velocity.
Drive the technical direction and architecture for the AI Studio application builder, focusing on generative AI pipelines and deployment systems. Act as a hands-on technical leader designing scalable distributed systems and mentoring engineers through code reviews and design discussions.
Own the strategy, execution, and quality of the VoiceAI product, focusing on inbound and outbound AI agents for SMBs. Collaborate with engineering and design to improve call quality, latency, and integration with CRM and workflow automation tools.
The role focuses on recruiting and managing affiliates to expand HighLevel's customer acquisition channel. Responsibilities include developing recruitment strategies, analyzing growth KPIs, and collaborating with sales and marketing leadership.
This role focuses on bridging Product, Finance, and GTM teams to identify growth opportunities and drive revenue across multiple product lines. The Associate Director will lead high-impact strategic initiatives from ideation through execution to improve product adoption and business performance.
Own large features end-to-end from design to production and drive key architectural decisions. Mentor junior developers while optimizing backend performance and improving frontend responsiveness.
You will serve as a strategic partner to GTM leadership, driving organizational design, workforce planning, and talent strategy to support rapid scaling. Additionally, you will manage complex employee relations, lead change management initiatives, and champion AI-enabled productivity across the organization.
Lead and evolve the company's retention engine by overseeing customer care teams and implementing strategies to reduce churn and drive early adoption. Partner with cross-functional departments to optimize the customer journey and ensure long-term revenue retention through data-driven insights.
The Affiliate Manager will support the management of affiliate partners by handling day-to-day communication, onboarding, and engagement efforts. They will also track affiliate performance, maintain CRM data accuracy, and collaborate with internal teams to resolve queries and optimize marketing funnels.
