The Resolution Analyst acts as a liaison between clients and payers to manage and resolve denied or underpaid medical claims. This role involves reviewing contracts, submitting complex appeals, and conducting follow-up communications to ensure accurate and timely reimbursement.
The Data Analyst will analyze complex healthcare datasets to generate actionable insights and support strategic decision-making. They are responsible for developing dashboards, optimizing analytical models, and collaborating with cross-functional teams to deliver data-driven solutions.
The Director of Client Success manages and grows client relationships by delivering exceptional service and aligning client expectations with internal capabilities. They are responsible for overseeing the entire client lifecycle, including implementations, business reviews, and identifying cross-sell opportunities to drive retention and revenue.
The Client Support Representative is responsible for retrieving and processing medical documentation and assisting with inventory reconciliation. They also support prebill work queue resolution and coordinate with the Client Delivery team to escalate operational issues.
The Validation Representative is responsible for verifying insurance information and retrieving medical records for Motor Vehicle Accident claims. They manage inbound and outbound communications with external parties to ensure accurate billing packets and timely claim filing.
The Coding Denials Auditor conducts audits of medical claims to ensure billing accuracy and compliance with coding guidelines. They collaborate with revenue cycle teams to investigate denied claims and draft effective appeals to payors.
The Revenue Specialist investigates and analyzes Motor Vehicle Accident accounts to coordinate insurance benefits and resolve outstanding balances. They are responsible for researching medical records, submitting claims, and conducting follow-ups with payers to ensure accurate and timely reimbursement.
The Revenue Specialist analyzes and evaluates worker's compensation claim payments to ensure compliance with fee schedules and contracts. They also manage the submission of medical records and appeal letters while maintaining communication with payers to facilitate prompt reimbursement.
The Senior Manager, Commercial Systems will own and evolve the company's commercial technology stack, treating it as a product to drive automation and efficiency. They will partner with cross-functional leadership to translate business requirements into scalable technical designs and AI-assisted workflows.
Lead the implementation team and oversee client onboarding, software implementations, system conversions, and service integrations, ensuring delivery timelines, quality, and client satisfaction. Improve implementation processes and operational efficiency, align business and IT roadmaps, manage executive client relationships, and support business development and revenue growth initiatives.
Lead, coach, and oversee the Zero Balance team, including hiring, training, performance management, quality reviews, and escalation support. Identify and pursue claim recovery opportunities, manage appeals and payer follow-up, coordinate with clients and internal teams, and drive operational improvements and financial results.
The Director of Client Success manages and grows client relationships by delivering exceptional service and aligning client expectations with internal operational capabilities. They are responsible for overseeing the client lifecycle, tracking performance metrics, and identifying opportunities for cross-selling and revenue expansion.
The Manager, Growth Marketing is responsible for planning and executing multi-channel demand generation campaigns to build pipeline and drive revenue. This role also involves creating end-to-end content such as blog posts, ebooks, and landing pages to support these marketing initiatives.
The Manager, Demand Generation is responsible for planning and executing multi-channel campaigns to build pipeline and creating end-to-end content such as blogs, ebooks, and landing pages. This role involves managing the marketing budget, optimizing campaign performance, and collaborating with cross-functional teams to ensure consistent messaging and lead conversion.
The Senior Manager, Commercial Systems owns and evolves the commercial technology stack, including Salesforce, HubSpot, and AI-driven workflow tools. They partner with leadership to translate business strategy into scalable system designs and automated processes.
The Security Analyst assists with daily security operations, including managing compliance controls, conducting access reviews, and overseeing third-party security assessments. They also collaborate with internal teams to ensure systems are designed securely and provide technical expertise on emerging cyber threats.
The Revenue Specialist is responsible for the accurate submission and adjudication of Medicaid claims while ensuring compliance with state fee schedules and billing laws. They must manage patient health information securely, conduct follow-ups with payers, and resolve claim denials or underpayments.
The Vice President of Revenue Cycle Technology Operations defines and executes the enterprise vision for technology-enabled operational performance. This role manages the technology portfolio, oversees global vendor partnerships, and ensures alignment between operational workflows and business growth strategies.
The Senior Client Delivery Manager serves as a strategic operational advisor to client executives, translating complex data into actionable insights and risk mitigation strategies. This role leads operational delivery for high-complexity accounts and partners with leadership to drive performance improvement and enterprise-level initiatives.
The Client Delivery Manager is responsible for managing operational alignment, performance consulting, and issue resolution for assigned client accounts. They act as a trusted advisor by translating complex operational data into actionable insights and leading cross-functional collaboration to drive client success.
The DRG Auditor reviews post-billed inpatient claims to identify and validate missed reimbursement opportunities by analyzing medical records and coding accuracy. They collaborate with leadership to prioritize cases and ensure compliance with coding guidelines and payer requirements.
The DRG Validator/Reviewer reviews post-billed inpatient claims to identify and validate missed reimbursement opportunities based on diagnosis and procedure coding. They analyze medical records to ensure coding accuracy and make recommendations that optimize hospital reimbursement.
The Vice President of Sales is responsible for growing complex claims services through the acquisition of new customers and the retention of existing clients. This includes leading the sales process from identification and qualification to the execution of agreements and meeting annual sales quotas.
