The associate will provide technical support to customers via phone, email, and chat regarding software and hardware issues. They are responsible for triaging, troubleshooting, and documenting customer problems while escalating complex issues to the appropriate department.
The Sales Consultant is responsible for hunting new business and selling enterprise SaaS solutions to independent insurance agencies. They will manage the full sales cycle from prospecting and cold calling to closing deals and maintaining client relationships.
Respond to customer inquiries via phone, email, and chat regarding accounting software applications. Triage and troubleshoot technical issues while maintaining professional and efficient service standards.
The Enterprise Account Executive will manage full-cycle sales for the risk digitization platform, targeting insurers, MGAs, and brokers in Canada and the US. This role involves prospecting, conducting POCs, and leading cross-functional teams to close enterprise-level deals.
The Sr. Talent Acquisition Partner will manage the full recruitment lifecycle for engineering and technical roles while partnering with leadership to develop effective hiring strategies. They will also focus on building talent pipelines, providing market insights, and improving overall recruiting processes.
The Security Engineer will assess the security posture of AI/ML systems, including Large Language Models and generative AI infrastructure. They will conduct threat modeling, implement security controls, and develop security runbooks to mitigate risks like prompt injection and data exfiltration.
Design and operate security controls across cloud platforms and edge infrastructure, including Cloudflare WAF and SASE solutions. Collaborate with infrastructure and incident response teams to implement zero-trust network access and cloud security posture management.
The Sr. Talent Acquisition Partner will manage the full recruitment lifecycle for Go-to-Market roles while partnering with business leaders to develop effective hiring strategies. They will also utilize recruiting metrics and market data to coach hiring teams and ensure a fair, inclusive candidate evaluation process.
Manage a portfolio of strategic carrier and broker accounts by driving platform adoption and ensuring alignment with underwriting and claims workflows. Lead executive business reviews and multithread senior relationships to facilitate renewal and expansion plans.
The VP of Agency Adoption & Engagement will define and execute the adoption strategy for the commercial lines portfolio across North America to drive active usage and bound premium. This role involves leading cross-functional teams and engaging directly with senior agency leadership to foster network effects between brokers and carriers.
Develop automated test cases and plans using modern frameworks to ensure high-quality software delivery. Collaborate with architecture and engineering teams to resolve technical issues and maintain quality documentation.
Design, deploy, and operate enterprise network infrastructure across GCP, on-premises, and hybrid cloud environments. Manage network automation using Terraform and Ansible while supporting F5 BIG-IP load balancing and participating in an on-call rotation.
Build and deploy AI-powered micro-apps, agents, and integrations on a governed GCP platform. Partner with business units to transition proofs of concept into production-ready software with robust monitoring and security.
Contribute to the development and hardening of micro-apps, chatbots, and AI integrations on a governed GCP platform. Support technical delivery through bug fixes, code reviews, and monitoring applications using documented runbooks.
Lead complex, customer-facing software implementation projects from initiation to completion for strategic clients. Act as a trusted advisor to orchestrate cross-functional teams and leverage AI tools to ensure high-quality project outcomes.
Develop and maintain scalable data solutions and AI initiatives using BigQuery and GCP. Collaborate with cross-functional teams to optimize data architecture, ensure data integrity, and implement efficient ETL processes.
The Sr. Product Manager owns the intake, roadmap, and governance for the AI Automation team to transition AI proofs-of-concept into secure production systems. They are responsible for defining AI quality standards, enforcing responsible AI frameworks, and managing the economics of AI inference and vendor spend.
Define and govern large-scale data architecture, including batch/streaming platforms and AI-enabled workflows. Lead the establishment of data quality standards, governance, and observability frameworks while mentoring engineering teams.
Establish the operating cadence and reporting frameworks to align product and engineering outcomes with long-term business goals. Facilitate portfolio prioritization and translate technical performance into actionable insights for the executive team and board.
Support the day-to-day administration, configuration, and optimization of the Salesforce platform. Translate business requirements into scalable solutions while maintaining data quality and security settings.
Manage a team of Services Advisors to ensure accurate scoping of training, consulting, and technical engagements. Act as an AI thought leader to automate manual workflows and partner with Sales to drive services revenue.
Contribute to the modernization and optimization of the codebase by reducing technical debt and improving code quality. Collaborate with senior engineers to solve technical problems and participate in code reviews using modern AI tools.
Establish and lead the product analytics function from the ground up to shape product investment decisions. Define KPI frameworks and leverage Pendo to deliver actionable insights that influence roadmap priorities and business outcomes.
Lead end-to-end product analytics by defining metrics and measurement frameworks to inform product strategy and business decisions. Partner cross-functionally to translate user behavior and market trends into actionable insights for the product roadmap.
Develop and maintain robust web applications and microservices using React and Golang within a Scrum team. Mentor junior engineers and collaborate with architects and product owners to deliver high-quality technical solutions.
Provide architectural guidance for enterprise solutions to ensure scalability, reliability, and performance across complex development projects. Collaborate with engineering teams to define technical standards, develop proofs of concept, and maintain architectural blueprints.
Drive the strategy and end-to-end delivery of AI-powered and agentic features to improve insurance agency workflows. Collaborate with engineering and data science teams to prototype, test, and scale intelligent product capabilities while managing the product roadmap.
Develop and execute strategies for AI-powered features and agentic workflows within the insurance software domain. Lead cross-functional teams through the full product lifecycle from discovery and prototyping to go-to-market and adoption.
The Senior Compensation Analyst will drive the development of job architecture frameworks and manage the end-to-end annual compensation planning cycle. They will also conduct international market benchmarking and leverage AI and data analytics to modernize compensation processes.
Design, build, and operate scalable cloud-native infrastructure across Azure and GCP, focusing on landing zone automation and Kubernetes platforms. Manage CI/CD pipelines, secrets management via HashiCorp Vault, and hybrid network connectivity to ensure high availability and security.
The Sr. UX Designer will develop a deep understanding of user needs to create wireframes, mockups, and prototypes for B2B enterprise software. They will collaborate with product and development teams to implement consistent design features and validate them through primary user research and analytics.
Lead and develop a team of Carrier Solution Consultants, managing performance and ensuring compelling product demonstrations. Engage with strategic carrier accounts and oversee proof of concept design and execution.
Lead the customer support team by executing strategy, setting quality standards, and managing day-to-day operations. Oversee escalated support cases and partner with Development to ensure effective resolution and process improvement.
Lead large-scale, cross-functional technical programs within the DevOps and SRE team to drive alignment and delivery. Manage complex dependencies, mitigate risks, and communicate program status to both engineering and business leadership.
