The specialist serves as the primary point of contact for customers regarding service, sales, billing, and general inquiries. They are responsible for managing customer accounts, closing prospective sales, and coordinating service requests.
Remote Call Center Jobs (1,144)
Tags = call-center
Associate Director/Director, Medical Information & Pharmacovigilance Contact Center Operations
Mineralys Therapeutics
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Full Time
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1 Week Ago
Mineralys Therapeutics
Acts as the primary business owner for the outsourced Medical Information Contact Center, overseeing vendor performance, governance, and compliance. Ensures the seamless intake and transfer of medical inquiries, adverse events, and product quality complaints across Medical Affairs and Safety functions.
Director, Workforce Management, Customer Experience & Quality
EVERSANA
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Full Time
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1 Week Ago
EVERSANA
Lead and oversee the Workforce Management, Quality Management, and Operations Training functions across multi-site, multi-channel operations. Design and refine staffing models and forecasts while managing the NICE contact center platform to optimize service delivery.
Act as the primary contact for customers from the point of order until vehicle delivery. Coordinate with other departments to track order status and ensure a smooth delivery process.
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Serve as the primary point of contact for customers navigating the motor insurance claims process via phone and email. Manage claims to full resolution while accurately documenting all interactions in internal systems.
Telecommunication Med Asst 2, BHMG Cardiology Scheduling, FT 8:30A-5P
Baptist Health South Florida
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Full Time
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1 Week Ago
Baptist Health South Florida
Collaborate with multi-specialty care teams in a call center environment to handle clinical phone calls and triage patient needs. Perform administrative tasks including scheduling, requesting medical records, and processing diagnostic or prescription orders.
The Treasury Analyst manages direct debit mandates, processes incoming wire payments, and maintains treasury dashboards for financial insights. They also collaborate with Finance and Controlling teams on Swift updates and support payment project implementations.
Lead the strategy and architectural evolution of HighLevel's enterprise voice, SIP, and contact center infrastructure. Develop a carrier-agnostic platform featuring advanced routing, IVR automation, and native CCaaS capabilities.
Customer Experience Specialist
Allied Roofing Partners
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Full Time
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1 Week Ago
Allied Roofing Partners
Act as the first point of contact for homeowners to qualify leads and schedule roofing inspections. Manage lead recovery by re-engaging previous customers and missed calls to convert them into appointments.
MyChart Service Desk Agent TEAM 1
Computer Task Group, Inc
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Full Time
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1 Week Ago
Computer Task Group, Inc
The agent serves as the first point of contact for customers via phone, chat, and tickets to help with MyChart account activation and password resets. They are responsible for troubleshooting issues using knowledge base resources and meeting performance metrics.
![PBS Radiology Business Experts is hiring for remote Customer Service Representative [p/t]](/assets/72d4bbc7-5a98-4f59-bbe7-868dc7c8c815.jpg){kind=small}
Customer Service Representative [p/t]
PBS Radiology Business Experts
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Full Time
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1 Week Ago
PBS Radiology Business Experts
The representative handles patient phone calls and emails to resolve issues and disputes while documenting all interactions. They are responsible for reporting collection agency payments and managing ARR inquiries to ensure timely resolution.
Remote Bilingual Customer Service Representative
Conduent Business Solutions of Puerto Rico, Inc.
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Full Time
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1 Week Ago
Conduent Business Solutions of Puerto Rico, Inc.
Handle incoming calls to assist members with Medicare plan enrollment, disenrollment, and claims processing. Navigate 30-40 different systems to resolve customer inquiries and provide healthcare benefit information.
MyChart Service Desk Agent TEAM 2
Computer Task Group, Inc
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Full Time
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1 Week Ago
Computer Task Group, Inc
The agent serves as the first point of contact for patients, assisting with account activation, password resets, and portal navigation. They handle inquiries via ACD phone calls, chat, and tickets while utilizing knowledge base resources for resolution.
MyChart Service Desk Agent TEAM 2
Computer Task Group, Inc
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Full Time
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1 Week Ago
Computer Task Group, Inc
The agent serves as the first point of contact for customers via phone, chat, and tickets to assist with MyChart account activation and navigation. They are responsible for troubleshooting issues using knowledge base resources and meeting performance metrics.
MyChart Service Desk Agent TEAM 2
Computer Task Group, Inc
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Full Time
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1 Week Ago
Computer Task Group, Inc
The agent serves as the first point of contact for customers via phone, chat, and tickets to assist with MyChart account activation and navigation. They are responsible for troubleshooting issues using knowledge base resources and meeting performance metrics.
Sales Development Representative (SDR) For Payment Solutions - Remote
Paired
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Full Time
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1 Week Ago
Paired
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Manage inbound and outbound inquiries to qualify leads and educate families on autism care services. Track lead progress through the CRM and collaborate with internal teams to meet qualification quotas.
Performs daily quality audits of call center personnel and production activities to ensure compliance and performance. Provides detailed quality monitoring reports and feedback to management to recommend educational opportunities and process improvements.
Director, Global Integrated Evidence Operations
Otsuka Pharmaceutical Co., Ltd.
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Full Time
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1 Week Ago
Otsuka Pharmaceutical Co., Ltd.
Oversees operational processes, digital systems, and governance for Global Integrated Evidence & Innovation, focusing on the execution of Integrated Evidence Plans (IEPs). Leads cross-functional alignment between product strategy and evidence generation to influence senior leadership decision-making.
Proactively contact past due accounts via phone and messaging to resolve balances and bring them to current status. Responsibilities include managing payment flows, logging interactions in CRM, and meeting daily resolution quotas.
Responsible for the timely processing, rating, and release of client shipments in accordance with operating procedures and service standards. This includes creating customs entries, verifying documentation for compliance, and coordinating with client service teams to resolve missing information.
The Account Executive manages the end-to-end client experience for a portfolio of non-profit and for-profit clients, serving as a trusted advisor. They are responsible for driving account growth, coordinating onboarding, and collaborating with internal teams to ensure deliverable accuracy and client retention.
Manage a team of customer service agents handling inbound and outbound calls to drive performance and meet key metrics. Oversee daily management routines, handle customer complaints, and partner with designated teams to ensure operational delivery.
Claims Specialist, L1 ( Bilingual, Spanish Preferred)
Dealer Tire
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Full Time
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1 Week Ago
Dealer Tire
The Claims Specialist is responsible for processing new claim requests and providing customer service to contract holders and repair facilities. Key duties include maintaining detailed documentation in the CRM and meeting specific quality and attendance metrics.
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The Loan Counselor manages a delinquent loan collection program to minimize portfolio delinquency through inbound and outbound calls. They negotiate payment arrangements and refer mortgagors unable to bring loans current to the Mitigation Department.
Remote Collections Account Representative
ARS National Services
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Full Time
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1 Week Ago
ARS National Services
Handle inbound and outbound calls to negotiate payment plans and settlements with consumers facing financial difficulties. Maintain accurate records and ensure strict adherence to quality standards and FDCPA compliance.
Handle inbound leads from homebuyers and refinancers to recommend appropriate mortgage solutions. Manage the loan process from pre-qualification to closing while collaborating with internal processing and underwriting teams.
Manage inbound leads to analyze customers' financial situations and provide appropriate loan product solutions. Handle the end-to-end process of locking loans, requesting documentation, and submitting loan packages to production staff.
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