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The supervisor manages and develops a team to meet performance, quality, and client satisfaction metrics through guidance and coaching. They are responsible for monitoring team performance, handling escalated customer inquiries, and ensuring adherence to corporate policies.
The role involves making outbound calls to Medicare Advantage and Medicaid members to schedule in-home or virtual healthcare evaluations. You will be responsible for meeting daily productivity and quality goals while adhering to scripts and maintaining accurate records.
You will manage inbound client communications to provide personalized travel advice and itinerary solutions. Additionally, you will collaborate with internal teams to ensure seamless travel arrangements and high client satisfaction.
The Call Center Coordinator conducts telephonic outreach to engage members in care management services and processes referrals to link members with appropriate local resources. They are responsible for documenting member screenings, verifying demographic information, and collaborating with the care team to address social determinants of health.
The Team Leader is responsible for monitoring associate performance against KPIs and providing feedback to ensure goals are met. They also handle payroll approval, resolve customer escalations, and facilitate communication between management, clients, and staff.
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Provide telephonic nursing services including patient support, education, and resource referral for pharmaceutical programs. Maintain accurate documentation of patient inquiries, outcomes, and follow-up calls.
Serve as the primary point of contact for field offices to provide guidance on licensing, commissions, and operational functions. Proactively resolve escalated issues and maintain strong relationships with field and operational teams to ensure service level agreements are met.
The Call Center Representative manages customer inquiries and processes account-based employee benefit plans via phone, email, and chat. They are responsible for maintaining high service standards, processing financial transactions, and ensuring all data handling remains HIPAA compliant.
The PBM Call Center Manager will lead daily operations to ensure service levels, quality, and customer experience goals are met. They will also coach supervisors, monitor performance metrics, and collaborate with stakeholders to resolve escalations and improve processes.
Provide telephonic and virtual nursing care, including symptom assessment, triage, and care management using evidence-based protocols. Document patient interactions in the EMR and educate callers on virtual care, referrals, and community resources.
The HR Assistant manages employee inquiries by resolving cases with a focus on problem-solving and customer satisfaction. They also collaborate with partner teams to update policies and ensure accurate documentation of all employee-impacting issues.
The nurse will provide telephonic and virtual nursing care, including symptom assessment, triage, and care management using evidence-based protocols. They are responsible for documenting patient interactions in the EMR and providing referrals or health information to callers.
Field inbound customer contacts to sell and retain customers for TV, internet, and wireless products. Influence purchasing decisions using a consultative approach while maintaining high standards of integrity.
Field inbound customer contacts to drive sales of TV, internet, and wireless products. Influence purchasing decisions by effectively positioning services using a consultative approach.
Field inbound customer contacts to drive sales of TV, internet, and wireless products. Use a consultative approach to influence purchasing decisions while maintaining high standards of integrity.
Field inbound customer contacts to drive sales of TV, internet, and wireless products. Influence purchasing decisions using a consultative approach while maintaining high standards of integrity.
Field inbound customer contacts to sell TV, internet, and wireless products and services. Influence customer purchasing decisions using a consultative approach while maintaining high standards of integrity.
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Field inbound customer contacts to sell and position TV, internet, and wireless products. Influence customer purchasing decisions through a consultative approach while maintaining high standards of integrity.
Field inbound customer contacts to sell TV, internet, and wireless products in a fast-paced environment. Influence customer purchasing decisions while maintaining high standards of honesty and integrity.
Field inbound customer contacts to position and sell TV, internet, and wireless products. Drive customer decisions by utilizing a consultative approach to maintain and grow customer relationships.
Field inbound customer contacts to drive purchasing decisions for TV, internet, and wireless products. Maintain customer relationships by positioning value and handling interactions with honesty and integrity.
Field inbound customer contacts to influence purchasing decisions for TV, internet, and wireless products. Maintain customer relationships by effectively positioning services using a consultative approach.
Field inbound customer contacts to influence purchasing decisions for TV, internet, and wireless products. Maintain customer relationships by selling the value of services using a consultative approach.
The Call Center Triage Nurse is responsible for providing professional patient care and assessment via telephone. They will manage patient health journeys while maintaining high standards of service and communication.
You will manage incoming and outgoing calls related to debt collection, including payment reminders and negotiation of payment terms. Additionally, you will document all agreements in the system and maintain accurate customer database records.
The representative will handle inbound customer calls to address inquiries and resolve issues while maintaining accurate records in company systems. They will also collaborate with team members to improve the customer experience and participate in ongoing training.
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The representative will handle inbound and outbound calls to address customer inquiries, complaints, and product troubleshooting. They are responsible for maintaining accurate records, building client relationships, and meeting performance metrics while providing consistent service.
The manager will oversee daily performance dashboards and provide real-time visibility into contact rates and agent output. They are responsible for weekly client reporting, agent discipline, and collaborating with the training team to address performance gaps.
The representative will answer incoming calls to provide professional assistance while accurately documenting interactions and resolving customer inquiries. They are also responsible for collaborating with team members to improve workflows and meeting established service-level agreements.
Field incoming calls from members requiring emergency roadside assistance and document details accurately. Maintain a compassionate demeanor while relaying critical information to dispatch teams to ensure member safety.
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