Call Center Operations Manager for a Healthcare Services in US (Home Based Full Time)
Please mention DailyRemote when applying
AI Summary
The manager will oversee daily performance dashboards and provide real-time visibility into contact rates and agent output. They are responsible for weekly client reporting, agent discipline, and collaborating with the training team to address performance gaps.
• Daily performance dashboards (we’ll give you the dialer, you own the reporting layer)
• Real-time visibility into contact rate, CV%, agent-level output, and client delivery numbers
• Weekly client-facing performance reports and live Zoom calls with US clients
• Agent discipline: attendance, adherence, PIPs, and firing when needed
• Working directly with our trainer/QA lead to close gaps you see in the data
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