18 Technical Support Manager jobs in United States available for remote work from home. Apply for positions such as Technical Support Manager, Manager, Technical Support, Manager, Technical Support and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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Lead and develop a high-performing technical support team while managing both on-premises software support and technical account management functions. Drive operational excellence through automation, AI-enabled innovation, and effective escalation management to ensure high-quality customer experiences.
The manager will lead and coach a remote customer support team to ensure high first-contact resolution and operational excellence for complex drone and software products. They will also collaborate with cross-functional teams to improve processes, manage KPIs, and drive positive customer experiences.
The manager is responsible for building and leading a team of Technical Support Engineers to provide enterprise-level customer support and manage escalations. They will also partner with engineering and product management to drive bug identification, release rollouts, and proactive incident management.
Lead and mentor a team of Tier 1 and Tier 2 technical analysts to provide premium support for enterprise customers. Manage operational projects, critical technical escalations, and drive the adoption of AI and KCS methodologies to optimize support delivery.
Lead a global 24/7 technical support team, overseeing recruiting, coaching, and service delivery across multiple channels. Drive strategic initiatives to improve customer experience and manage critical incident communications and escalations.
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Lead the North American marine technical function to drive profitable growth and customer conversion through strategic engagement. Manage the regional product development pipeline while collaborating with commercial and operational teams to deliver technical value.
Lead and develop technical support teams to ensure high-quality service for defense and federal government customers. Manage operational KPIs, team productivity, and customer satisfaction while collaborating with cross-functional teams to optimize product engagement.
The Tier 1 Technical Support Manager leads and develops the support team while actively participating in ticket resolution and maintaining service level agreements. They are responsible for driving operational excellence, coaching team members, and identifying systemic improvements to reduce ticket volume.
You will lead global technical support operations, managing teams and driving performance against key KPIs like TTR and customer effort scores. Additionally, you will partner with cross-functional teams to implement AI and automation strategies that enhance productivity and the overall customer experience.
You will lead a blended technical support organization, overseeing frontline support and senior technical resources to ensure efficient issue resolution and service delivery. Additionally, you will scale operations by developing playbooks, automation, and self-service tools while partnering with product and engineering teams to address systemic issues.
The Technical Support Manager will lead daily billing tasks, manage customer support requests, and ensure the smooth functioning of billing solution tools. They will also lead cross-functional process improvement initiatives and collaborate with engineering teams to resolve production issues and enhance billing accuracy.
The Senior Manager will oversee the end-to-end health of the global technical support function, including resolution quality, escalation management, and AI-driven support strategies. They will lead a global team, manage enterprise account relationships, and partner with engineering to optimize triage and service processes.
The Business Operations Manager will partner with Technical Support leadership to drive operational excellence and data-informed decision-making. They will lead cross-functional initiatives, manage reporting frameworks, and operationalize AI governance to improve efficiency and customer experience.
The Escalation Manager leads customer-facing incident management by serving as the primary interface between customers and internal technical teams. They coordinate cross-functional responses, manage customer expectations, and remove operational blockers to ensure timely resolution of high-impact system issues.
Manage a team of Technical Account Managers and Application Analysts to ensure technical client health and product adoption. Act as the primary technical escalation point and maintain strategic relationships with client executive leadership.
Lead a team of Level 3 PACS experts to resolve complex customer issues and drive operational excellence in support processes. Partner with R&D, Service, and Sales teams to ensure effective issue resolution and promote the adoption of AI tools for diagnostics.
The Associate Manager will supervise daily operations and lead a team of support agents to ensure service excellence and compliance with security standards. They are responsible for managing KPIs, developing technical documentation, and overseeing the resolution of service incidents for asset protection clients.
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Lead the Tier 3 technical support and integrations team, serving as the final escalation point for complex product and API issues. Bridge the gap between Support, Engineering, and Product to resolve systemic defects and maintain high SLAs for Enterprise customers.
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