14 Helpdesk Technician jobs available for remote work from home. Apply for positions such as Helpdesk Technician, IT Helpdesk Technician, IT Specialist / Helpdesk Technician - Remote and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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Provide first-level technical support for hardware, applications, operating systems, and networks via phone, chat, and ticketing systems. Manage user accounts and ensure all incidents are resolved, routed, or escalated in accordance with established SLAs.
The role involves providing inbound IT helpdesk and product technical support to clients via phone. Agents are expected to perform troubleshooting while maintaining a friendly and empathetic demeanor.
Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide. Manage support requests through the ticketing system while maintaining IT asset inventory and user accounts.
The Helpdesk Technician II provides day-to-day operational support for client IT systems, including troubleshooting hardware, software, and cloud services. They are also responsible for maintaining documentation, managing ticketing system entries, and assisting with client onboarding and offboarding processes.
The Helpdesk Technician I serves as the primary point of contact for technical support, managing client IT systems and troubleshooting hardware, software, and cloud-based issues. They are responsible for maintaining documentation, tracking incidents in the ticketing system, and assisting with client onboarding and security tool deployment.
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The Helpdesk Technician III serves as a subject matter expert for advanced hardware, software, and networking escalations. They are responsible for providing remote support, maintaining system documentation, and assisting with client onboarding and offboarding.
The technician will serve as the first point of contact for IT support, managing tickets and troubleshooting hardware, software, and networking issues. They are also responsible for user account management, asset inventory, and facilitating seamless onboarding and off-boarding processes.
Serve as the first point of contact for end users to troubleshoot and resolve basic technical issues across hardware, software, and connectivity. Document all interactions in the ticketing system and escalate complex issues to higher-level support teams.
Independently manage an L2 ticket queue to provide technical support for hardware, software, and cloud services. Administer Microsoft 365, Azure AD, and Intune while producing regular support reports for leadership.
Handle high-level technical escalations and complex infrastructure issues across multiple client environments. Provide technical leadership, mentor junior technicians, and maintain system documentation and standards.
Provide first-line technical support for client environments via phone, email, and ticketing systems. Resolve basic IT issues related to hardware, software, and connectivity while escalating complex problems to senior technicians.
Handle escalated technical issues and support client infrastructure across multiple environments. Assist Tier 1 technicians with troubleshooting and manage Active Directory, Microsoft 365, and network connectivity.
The technician will provide Level 1 and 2 technical support for desktop, server, and network issues, including managing user provisioning and device setup. Key duties involve troubleshooting Windows, Office365, and Active Directory problems while monitoring client environments using RMM tools.
This role involves responding to, analyzing, and resolving service requests related to tier 1 and tier 2 computer hardware, software, telecommunications, and mobile devices. The technician will also be responsible for installing and testing standard desktop and business unit applications.
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