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You will serve as a primary point of contact for clients to address technical issues via phone, email, and chat. Responsibilities include performing basic troubleshooting and escalating complex problems to appropriate technical resources.
As a IT Help Desk Technician, you will be one of the first points of contact for clients experiencing technical issues. You’ll work directly with end users via phone, email, and chat to understand their issues, provide basic troubleshooting, and escalate more complex problems to the appropriate technical resource when needed.
Proven experience in an IT support or helpdesk environment
Strong troubleshooting skills across operating systems, network connections, and common business software
Clear communication skills and a customer-first approach to problem-solving
Familiarity with ticket management systems and remote support tools
We provide accommodation options and additional vacation days to support your personal time. Career training opportunities help you grow your technical skillset, while a company laptop, home office equipment, and full remote work setup ensure you are well-equipped from day one.
You will also have access to a company car, a company pension plan, and employee discounts. Flexible working hours allow you to structure your day effectively, supported by paid sick leave, parental leave, and private health insurance.
The monthly salary for this role is USD 4,942–6,000 per month.
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